Have The 'Miserable' Airlines Finally Reached A Tipping Point?
"We're a bunch of tuna crammed into a can and it's miserable," said one traveler. Now, airlines hope they can get past the perception that they put profit over passenger comfort.
In the wake of recent high profile incidents of customer mistreatment, most notably, the viral video of airport security officers dragging a passenger off a United Airlines plane last month, commercial airlines are scrambling to regain the trust of air travelers.
But some industry observers say rebuilding that consumer trust will be difficult because the airlines' harsh conduct in the last couple of weeks may have inadvertently pushed passengers just too far.
Let's face it, even
