Inc.

Planning for That Inevitable Tech Disaster

It will happen one day—and that’s why you should think about it now

A MONTHS AGO, a friend from college called me in a panic. He’s a smart, tech­savvy entrepreneur—a physical therapist who grew his practice into a regional health care company with multiple locations and his own line of branded exercise equipment. He’d installed a sophisticated computer system throughout all of his offices, which promised to automate mundane tasks such as scheduling patients and maintaining records. He was convinced

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