United's quality rating improves, but still ranks low among big carriers
by Lauren Zumbach, Chicago Tribune
Apr 10, 2018
2 minutes
CHICAGO - Despite a handful of high-profile incidents that dominated headlines last year, United Airlines was one of only three carriers to improve on every measure tracked by an annual airline rating.
But United still ranks eighth of 12 - the same spot it held in 2016 - after a year of overall improvement for the industry, according
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