Dealing With People Who Say Yes but Mean No

Short of immediately firing your lawyer, just what should you do when promised a return call, or that your matter "will be taken care of," but it doesn't ever happen? Or, stated differently, when is a "yes" really a "no"?

Julie wrote, "Ron, a friend from college -- whose family is related to mine -- just became an attorney and is working for the wills and estate law firm that has managed my grandparents' trust for years. Recently I was made a co-trustee and need to know what