Los Angeles Times

Consumer Confidential: CFPB head, charged with protecting consumers, says people need 'to help themselves'

After becoming head of the Consumer Financial Protection Bureau - a job for which she had little if any relevant experience - Kathleen Kraninger went on what she called a three-month "listening tour" to learn how best to safeguard the public from greedy banks, credit-card companies and lenders.

This week she revealed what she'd learned.

Consumers don't need much protection from banks, credit-card companies and lenders, it turns out.

They just need a little schooling.

"Empowering consumers to help themselves, protect their own interests, and choose the financial products and services that best fit their needs is vital to preventing consumer harm and

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