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    Discover ISO 9001:2015 Through Practical Examples: A Straightforward Way to Adapt a QMS to Your Own Business
    Discover ISO 9001:2015 Through Practical Examples: A Straightforward Way to Adapt a QMS to Your Own Business
    Discover ISO 9001:2015 Through Practical Examples: A Straightforward Way to Adapt a QMS to Your Own Business
    Ebook127 pages1 hour

    Discover ISO 9001:2015 Through Practical Examples: A Straightforward Way to Adapt a QMS to Your Own Business

    By Carlos Pereira da Cruz

    4.5/5

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    About this ebook

    Author and experienced quality management consultant Carlos Pereira da Cruz has written this book with one goal in mind: to offer you a practical and straightforward way to adapt your quality management system to your business, while meeting the requirements of ISO 9001:2015.


    Discover ISO 9001:2015 Through Practical Examples is primarily for beginners in quality management systems, and for people with moderate knowledge of ISO 9001. However, if you are an experienced quality practitioner, but are disappointed with bureaucratic side of the standard, this book will show you a practical and relevant method of applying ISO 9001 to your business rather instead of blindly following policies and procedures.


    The main focus of the book is author’s desire to show you a different approach to the QMS. As he says at the beginning of the book, “What I see too often is Quality Management Systems with too few or too many documents, but concentrated on listing tasks that people must perform. And people perform their tasks, and companies remain certified, but nothing else happens.” Rather than looking at the standard that way, da Cruz says, “This book is about how to build a Quality Management System from scratch without looking at ISO 9001; the standard will naturally come afterwards when we show the relationship between sound management practices and ISO 9001 clauses.”


    Even though this book is written to be short and simple, it has more than 50 case studies, charts, diagrams and tables to help you develop your own QMS.


    Da Cruz has written the book using plain English, which is easy to understand for beginners. Using practical examples to help you understand the relationship between your regular business operations and ISO 9001:2015, he shows you that you’re not just implementing the standard to prove compliance, you’re doing it to improve the business.

    LanguageEnglish
    PublisherAdvisera Expert Solutions Ltd
    Release dateDec 18, 2017
    ISBN9789538155154
    Discover ISO 9001:2015 Through Practical Examples: A Straightforward Way to Adapt a QMS to Your Own Business

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    Reviews for Discover ISO 9001:2015 Through Practical Examples

    4.5/5

    22 ratings7 reviews

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    Review must be at least 10 words

    • 3/5
      Pictorial Representation is good for better understanding of the content
    • 5/5
      After reading other ISO guides, this book really illuminated the overall purpose and strategic value of implementing the ISO 9001 system. It provides an approach with visual methods of mapping processes, linking them to strategic objectives, and then linking those overall efforts to ISO Clauses. Filled with diagrams and examples, the reader begins to see ISO 9001 within the context of improving your business overall - not just begrudgingly giving "rules" and complying to a list of "must-do's." Using this book, I was able to develop a framework to present to our leadership on the value of ISO 9001, with a list of strategic questions to evaluate where we are as a business and who we intend to be; this book provides the visual map of how to create this bridge, building upon what we have in place. A worthwhile read! Quick, but meaty.
    • 5/5
      It's a really helpful book, as the title says this book will guide you using practical examples, highly recommended!
    • 5/5
      Maneja de una manera entendible los conceptos del nuevo Standar y los ejemplos que ofrece son inmejorables. Gracias por su publicación. Muito obrigado
    • 5/5
      Lo sentí como un "ISO" for dummies. Los ejemplos y la forma en la que desarrolla el tema me fueron muy claros y útiles, además de usar un vocabulario sencillo con el cual los "mortales" (como yo) lo podemos entender fácilmente.
    • 5/5
      Good instruction about introduction of QMS, everyone can read this for their purposes
    • 5/5
      I loved the simple way this book was presented. Thank you Carlos and Scribd

    Book preview

    Discover ISO 9001:2015 Through Practical Examples - Carlos Pereira da Cruz

    Discover ISO 9001:2015 Through Practical Examples

    Carlos Pereira da Cruz

    Discover ISO 9001:2015 Through Practical Examples

    A Straightforward Way to Adapt a QMS to Your Own Business

    Advisera Expert Solutions Ltd

    Zagreb, Croatia

    Copyright ©2017 by Carlos Manuel Gonçalves Pereira da Cruz

    All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without written permission from the author, except for the inclusion of brief quotations in a review.

    Limit of Liability / Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representation or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. This book does not contain all information available on the subject. This book has not been created to be specific to any individual’s or organization’s situation or needs. You should consult with a professional where appropriate. The author and publisher shall have no liability or responsibility to any person or entity regarding any loss or damage incurred, or alleged to have been incurred, directly or indirectly, by the information contained in this book.

    First published by Advisera Expert Solutions Ltd

    Zavizanska 12, 10000 Zagreb

    Croatia

    European Union

    http://advisera.com/

    Editor: Dejan Kosutic

    ISBN: 978-953-8155-15-4

    First Edition, 2017

    ABOUT THE AUTHOR

    Carlos Pereira da Cruz is the author of several books about strategy, the balanced scorecard, ISO 9001, and ISO 14001. He has 30 years of experience helping various organizations including industrial, healthcare, and service companies in the implementation of management systems. He holds numerous certificates, among them ISO 9001 Lead Auditor and ISO 14001 Lead Auditor.

    TABLE OF CONTENTS

    About the Author

    List of figures

    1. The reason for this book

    2. Why is ISO 9001 usually implemented the wrong way?

    3. Altix: An introduction to the case study

    4. Analyzing the Altix strategy

    5. Linking the strategic side with ISO 9001: 2015

    6. How ISO 9001:2015 helps the company strategy

    7. The strategic side of management review in ISO 9001: 2015

    8. Analyzing Altix’s operations

    9. How do we map a process?

    10. From a process to a group of interacting processes

    11. Using processes to model the way Altix operates

    12. Relating processes and strategy

    13. Describing a process

    14. Competences of people in a process

    15. What infrastructure is needed to operate a process?

    16. What should we expect from a process?

    17. Identify the risks associated with the process

    18. Assess the risks associated with a process

    19. What to improve in a process, and how

    20. Monitoring the process

    21. Initial corrections

    22. Improvements after the corrections

    23. Relating the operational side of the company with ISO 9001: 2015

    24. Relating strategic and operational aspects simultaneously

    25. A word about internal audits

    26. ISO 9001 is an opportunity, not a burden

    Bibliography

    LIST OF FIGURES

    Figure 1 : The company Altix as a black box

    Figure 2: The ecosystem of interested parties around Altix

    Figure 3: The requirements of a relevant interested party (Altix customers)

    Figure 4: The Altix strategy map

    Figure 5: A SWOT analysis for Altix

    Figure 6: Different results in the future must come from a different organization in the future

    Figure 7: Example of monitoring plan

    Figure 8: The Plan-Do-Check-Act cycle

    Figure 9: Linking good business practices at the strategic level with ISO 9001:2015 clauses

    Figure 10: How ISO 9001:2015 can be used as a source of ideas about requirements to follow when developing the strategic side of a company

    Figure 11: Altix as a converter of inputs into outputs

    Figure 12: Using the organizational chart to show how a company works

    Figure 13: Organizational charts easily generate organizational silos

    Figure 14: The flow of work in a vertical organization

    Figure 15: The flow of work in a horizontal organization

    Figure 16: Repairs R Us – A black box

    Figure 17: Repairs R Us – Main input and output

    Figure 18: Flowchart of activities

    Figure 19: Extra work, extra cost, damaged reputation

    Figure 20: Flowchart of activities and objects

    Figure 21: Flowchart of activities, objects, and participants (part I)

    Figure 22: Flowchart of activities, objects, and participants (part II)

    Figure 23: Flowchart of activities, objects, and participants (part III)

    Figure 24: Flowchart of activities, objects, participants, and relevant documents

    Figure 25: Alternative routes for making decisions

    Figure 26: Simplifying the flowchart of verbs

    Figure 27: A simplified flowchart for the core process of a car repair shop

    Figure 28: Interaction of processes with other processes

    Figure 29: Flowchart of the main activities of Altix

    Figure 30: Legend to read the flowchart of the main activities of Altix

    Figure 31: Main processes of

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