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    Ayesha Alam
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    The document summarizes key aspects of India's Consumer Protection Act of 1986. It outlines the scope of the act, the rights it seeks to protect for consumers, and the dispute settlement mechanisms established. The act aims to better protect consumers and applies to all goods and services unless exempted. It establishes district, state, and national consumer forums to resolve disputes, with appeals proceeding to higher levels. Complainants must deposit a portion of any owed amounts when filing appeals.

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    The document summarizes key aspects of India's Consumer Protection Act of 1986. It outlines the scope of the act, the rights it seeks to protect for consumers, and the dispute settlement mechanisms established. The act aims to better protect consumers and applies to all goods and services unless exempted. It establishes district, state, and national consumer forums to resolve disputes, with appeals proceeding to higher levels. Complainants must deposit a portion of any owed amounts when filing appeals.

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    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
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    54 views5 pages

    Consumer Protection Law

    Uploaded by

    Ayesha Alam
    The document summarizes key aspects of India's Consumer Protection Act of 1986. It outlines the scope of the act, the rights it seeks to protect for consumers, and the dispute settlement mechanisms established. The act aims to better protect consumers and applies to all goods and services unless exempted. It establishes district, state, and national consumer forums to resolve disputes, with appeals proceeding to higher levels. Complainants must deposit a portion of any owed amounts when filing appeals.

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    CONSUMER PROTECTION LAW


    7/26/12

    SCOPE OF THE CONSUMER PROTECTION ACT, 1986


    The main objective of the Act is to provide for

    CONSUMER PROTECTION LAW

    the better protection of consumers. The salient features of the Act are summed up as under:
    The Act applies to all goods and services unless

    specifically exempted by the Central Govt. cooperative. nature.

    It covers all the sectors whether private, public or The provisions of the Act are compensatory in A provision for issue of interim orders by the

    redressal forums.

    7/26/12

    22

    CONSUMER PROTECTION LAW


    RIGHTS OF CONSUMERS
    The Consumer Protection Act, 1986 seeks to

    promote and protect the rights of consumers such as


    The right to be protected against marketing of

    goods or services which are hazardous to life and property; quantity, potency, purity, standard and price of good or services so as to protect the consumers against unfair trade practices; access to goods and services at competitive 7/26/12 prices;

    The right to be informed about the quality,

    The right to be assured, wherever possible,


    33

    DISPUTE SETTLEMENT MECHANISM


    The Act provides the following machinery for

    CONSUMER PROTECTION LAW

    deciding the consumer disputes:


    PROCEDURE
    If the complaint relates to services, the procedure

    of laboratory analysis is not necessary. Except for that the forums proceed in the same manner as in the case of complaint relating to goods. The District, State or National Forum have the same powers as are vested in a civil court under the Code of Civil Procedure, 1908.
    PROCEDURE FOR FILING THE APPEAL
    44 7/26/12 Procedure for filing the appeal is the same as that

    DISPUTE SETTLEMENT MECHANISM


    PROCEDURE FOR FILING THE APPEAL
    Appeal against the decision of a District Forum can

    CONSUMER PROTECTION LAW

    be filed before the State Commission, appeal against the decision of a State Commission can be filed before the National Commission and appeal against the orders of the National Commission can be filed before the Supreme Court. The time to file an appeal is within a period of 30 days.
    No appeal by a person who is required to pay any

    amount in terms of an order of the District Forum, shall be entertained by the State Commission unless the appellant has deposited in the prescribed manner 50% of that amount or 55 7/26/12 Rs.25,000 (Rs. 35,000 in case of the National

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