Objective Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer

Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components

Topic Startup Startup Startup Startup Recovery Recovery Recovery Recovery Recovery Startup Recovery Recovery Connections Connections Connections Connections Connections Media Connections Media Connections Connections Safety Safety Safety Graphics/Video Cards Power Power Memory (RAM) Memory (RAM) Memory (RAM) Memory (RAM) Maintenance Connections Connections Media Startup Startup Startup Media Media Media Media Startup Media Startup Connections Connections Startup Media Media Media Media Media Monitors

Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Laptops and Portable Devices Laptops and Portable Devices Laptops and Portable Devices Laptops and Portable Devices Personal Computer Components Personal Computer Components Personal Computer Components Personal Computer Components Laptops and Portable Devices Laptops and Portable Devices Laptops and Portable Devices Laptops and Portable Devices Laptops and Portable Devices Laptops and Portable Devices Laptops and Portable Devices Laptops and Portable Devices Laptops and Portable Devices Laptops and Portable Devices Laptops and Portable Devices Laptops and Portable Devices Laptops and Portable Devices Laptops and Portable Devices Personal Computer Components Laptops and Portable Devices Laptops and Portable Devices Laptops and Portable Devices

Monitors Monitors Monitors Startup Installations Maintenance Connections Connections Startup Maintenance Connections Connections Connections Maintenance Startup Connections Connections Monitors Monitors Monitors Monitors Media Maintenance Preventative Maintenance Startup Startup RAID RAID RAID RAID Laptops Laptops Laptop RAM Laptop RAM RAM RAM RAM RAM Wireless Wireless Wireless Maintenance Power Power Power Power Power Power Battery types Battery types Battery types Battery types Media Power Expansion Expansion

Laptops and Portable Devices Laptops and Portable Devices Laptops and Portable Devices Personal Computer Components Laptops and Portable Devices Laptops and Portable Devices Laptops and Portable Devices Laptops and Portable Devices Personal Computer Components Personal Computer Components Laptops and Portable Devices Laptops and Portable Devices Laptops and Portable Devices Laptops and Portable Devices Laptops and Portable Devices Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems

Expansion Expansion Maintenance Maintenance Troubleshooting Troubleshooting Troubleshooting Troubleshooting Maintenance Maintenance Wireless Wireless Wireless Expansion Expansion Backup Backup Backup Windows Updates Windows Updates Windows Updates Windows Updates Troubleshooting Troubleshooting Troubleshooting Troubleshooting Installations Backup Backup Boot Modes Boot Modes Boot Modes Boot Modes Boot Modes Boot Modes Installations Diagnostics Diagnostics Macintosh UNIX Diagnostics Diagnostics Maintenance Troubleshooting Troubleshooting Troubleshooting Installations Installations Installations Installations Troubleshooting Installations Installations Installations Startup Startup

Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Operating Systems Printers and Scanners Printers and Scanners Printers and Scanners Printers and Scanners Printers and Scanners Printers and Scanners Printers and Scanners Printers and Scanners Printers and Scanners Printers and Scanners Printers and Scanners Printers and Scanners Printers and Scanners Printers and Scanners Printers and Scanners Printers and Scanners Networking Networking Networking Networking Networking Networking Networking Networking Networking Networking Networking Networking Networking Networking Networking Networking Networking Networking Networking Networking Networking Networking

Device Manager Device Manager Device Manager File Systems File Systems Installations Installations Installations Installations Installations Settings Settings Backup Installations Installations Settings Settings Settings Printing Printing Printing Printing Printing Printing Scanning Printing Installations Installations Printing Printing Printing Printing Printing Printing Network Protocols TCP/IP IPX/SPX NetBEUI PPP Routable Protocols File and Printer Sharing https:// FQDN NSLOOKUP IPCONFIG TRACERT Proxy Server WINS DNS www.example.com PING FTP TELNET WSCRIPT.EXE HTTP FTP

Networking Networking Networking Networking Networking Networking Networking Networking Networking Networking Networking Networking Networking Networking Networking Networking Networking Security Security Security Security Security Security Security Security Security Security Security Security Security Security Security Security Security Security Security Security Security Security Security Security Security Security Security Security Security Security Security Security Security Security Security Security Security Security Safety and Environmental Issues

SMTP APIPA DNS IPX Address PPPoE DHCP ICF FTP commands URL FTP commands POP SNMP Security Zones TELNET NBSTAT NETSTAT ARP Authentication Authentication Backup Backup Backup Backup Backup Windows Updates Windows Updates Login Login Login File Systems Wireless Wireless Wireless Wireless Server Bios Login Social Engineering Attacks Social Engineering Attacks Social Engineering Attacks Social Engineering Attacks Social Engineering Attacks Social Engineering Attacks Social Engineering Attacks Backup Medium Social Engineering Attacks Social Engineering Attacks Command-line Utilities Command-line Utilities Command-line Utilities Backup Windows System Directory Windows System Directory Static Electricity

Safety and Environmental Issues Safety and Environmental Issues Safety and Environmental Issues Safety and Environmental Issues Safety and Environmental Issues Safety and Environmental Issues Safety and Environmental Issues Safety and Environmental Issues Safety and Environmental Issues Safety and Environmental Issues Safety and Environmental Issues Safety and Environmental Issues Safety and Environmental Issues Safety and Environmental Issues Safety and Environmental Issues Safety and Environmental Issues Safety and Environmental Issues Safety and Environmental Issues Safety and Environmental Issues

Component Disposal Component Disposal Hazardous Materials Power Power Power Power Maintenance Maintenance Component Disposal Ergonomics Component Disposal Documentation Fire Fire Fire Fire Component Disposal Maintenance

Term/Phrase POST Memory Test Memory Test Memory Test ASR ASR System Restore System Restore System Restore MSCONFIG Recovery Console Recovery Console DB 25 MALE Centronics-36 Connector DB 15 Connector DB 9 DB 15 3 Rows Hard Drives Ribbon Cables Ribbon Cables Keyboard Port Mouse Port CRT Monitors Laser Printer Computer Case PCI, AGP, and PCI Express UPS UPS SODIMM SIMMS DIMMS RAMBUS Clearners Cable Select Master/Slave Hard Drive Jumpers BIOS BIOS Flashing CMOS Hard Drives Hard Drives Hard Drives Hard Drives BIOS Floppy Drive Processor IEEE1394 (Firewire) USB POST DVD Capacities DVD Capacities DVD Capacities DVD Capacities DVD Capacities Refresh Rate

Resolution Dot Pitch Maintenance BIOS Chips USB ESD USB IEEE1394 (Firewire) CMOS Clearners SCSI SCSI SCSI Clearners CMOS IEEE1394 (Firewire) IEEE1394 (Firewire) Degauss Black Screen LCD Monitors CRT Monitors Hard Drive Types Contacts Disk Defragmenter Partitioning Formatting Raid 0 Raid 1 Raid Raid 5 Port Replicator Docking Station SODIMM DDR SODIMM SIMM DIMM DDR2 DDR (aka DDR1) IFR IFR IFR Cleaning Charging Charging Charging Hibernate Suspend Standby NiCad NiMH Lion Disposal Drive Sizes Power Configuration PCMCIA slots PCMCIA Type 1

PCMCIA Type 2 PCMCIA Type 3 Humidity Cleaning Video Calibration Calibration Calibration Cleaning Cleaning Bluetooth Bluetooth Bluetooth MiniPCI PCMCIA slots Ntbackup System state backup ASR Security Patches Service Packs Service Packs Service Packs Stop Message Stop Message Stop Message HCL Upgrading Windows System Restore Windows Backup Boot Menu Last Known Good Configuration Safe Mode Safe Mode with Command Prompt Enable VGA mode Debugging Mode Upgrading Windows Event Viewer EVENTVWR Operating System Operating System Performance Monitor PERFMON Scheduled Tasks Page File / Swap File Page File / Swap File Page File / Swap File Partitioning Partitioning Partitioning Partitioning Recovery Console Windows XP Windows XP Windows XP MSCONFIG MSCONFIG

Red Exclamation Mark Red X Yellow Yield Sign NTFS NTFS Drivers Driver Signing Driver Signing Windows Installations Formatting Environmental Variables Environmental Variables System Restore Windows XP Hot Fix Removal My Computer My Network Places Control Panel Print Queue Stopping Print Jobs Stopping Print Jobs Network Printing Laser Printing Stages Print Queue Pausing TWAIN Jams USB USB Print Head Alignment Dot Matrix Printers Ink Jet Printers Laser Printers Troubleshooting Drivers Network Protocols TCP/IP IPX/SPX NetBEUI PPP Routable Protocols File and Printer Sharing https:// FQDN TCP/IP NTOS TCP/IP Proxy Server NETBIOS DNS www.example.com TCP/IP TCP/IP TCP/IP WSCRIPT.EXE TCP/IP TCP/IP

TCP/IP 98/2K/XP DNS IPX Address WinXP DHCP WinXP FTP commands URL FTP commands TCP/IP SNMP Security Zones TCP/IP NBSTAT NETSTAT ARP Kerberos NTLM Normal Incremental Differential Daily Copy In Windows XP In Windows 2000 Biometric security Smart Card FOB Card Fat32 WEP WPA SSID WAP Physical Password Password Virus Trojan horse Spyware Adware Spam Worm Phishing Medium Data Removal Email Email CIPHER ATTRIB XCOPY System State WinNT Windows Anti-Static Wrist Strap

Batteries Batteries MSDS UPS SPS PC Power Supply Surge Protector Monitors Power Supplies Ink Jet Cartridges RSI Monitors Accidents Class A Extinguisher Class B Extinguisher Class C Extinguisher Class D Extinguisher Toner Cartridges ESD

Description Power On Self Test: Checks the basic hardware for functionality before loading the os Tests physical memory (RAM) by only writing and reading each memory location (pass or fail) Tests BIOS by a checksum (counting) the total # of bits that the BIOS should take up Tests CMOS by seeing if any changes have been made WIN XP PRO Only in Start | All Programs | Accessorys | System Tools | Backup Need a formatted floppy and a location to store the backup Used to set a restore point beofre making system changes so you can "undo" those changes Does NOT restore user files Windows Sets restore points automatically upon major changes (e.g. program install), and you can make manual restore points A "RUN" Command: used to control the startup of programs, commands, and services Available ONLY from the WIN XP installation CD MORE INFORMATION 25 Pins: End of the parallel printer cable that connects to the PC 36 Pins: MALE End of the parallel printer cable that connects to the Printer 15 Pins: Usually used for a "Game Port" on a sound card (sometimes used for a midi) 9 Pins: Used on Serial Ports Used on Graphics Ports Needs 2 cables - 1 for power (Molex Connector) and one for Data (Ribbon) Data Ribbons should be matched with ports by matching Pin 1 - A single red Wire - with the number "1" on the port Mainstream versions are "keyed" - they only fit in 1 way - older style my have to be lined up by using Pin 1 Mainstream versions are 6 pin "Mini Din" Connector 6 pin "Mini Din" "PS-2" Connector DO NOT open CRT Monitors for maintenance (even when turned off and unplugged) due a stored high Electrical Charge Unplug a Lazer Printer before maintenancing due to high amperage Use compressed air to clean inside a computer case (while unplugged) - use caution around the Power Supply due to stored charge PCI (oldest and lowest performance), AGP (Advanced Graphics Port) - better, PCI Express - Best performance "Uninterruptible Power Supply" - uses a built in battery to supply power during a power outtage, brown out, etc. Test by powering down all attached components, unplug those components, unplug the UPS - you should here an audible alarm ind Used on laptops Older style not used today Mainstream Newer but little used For internal components - Isopropyl Alcohol should be used - Avoid everything else - even Rubbing Alcohol which contains minerals Used for hard drives - The cable connector farthest from the motherboard is for the master (primary), the connector between the two For IDE type devices (e.g. hard drives) - if only one drive is present it should be connected to the Master connector - the farthest fro Set to Master, Slave or Cable Select Basic Input/Output System - Enables the computer hardware to communicate with the O/S Updates the BIOS if necessary - done mostly with a floppy disk from the BIOS or Computer Manufacturer Stores BIOS configuration settings - a user can change these settings but cannot change the BIOS itself unless doing a flash updat Seek Time - The time the HD takes to move heads from once cylinder to another Latency - The time the HD takes for the data to be available after the heads reach their destination Access Time - The sum of Seek time and latency Transfer Rate - The speed of the rate at which data is transferred Problems with Hard Drives sizes being incorrectly reported are BIOS problems - Flash the BIOS to correct most often Solid Light - Data cable backwards, Any cable disconnected - Post Error, Other problems - possible a bios config error Excessive heat will cause a processor to stop working. After a short period following startup, a processor will heat up and freeze if n Firewire (Firewire 400) - 400mbps transfer rate; 1394b (Firewire 800) - 800mbps transfer rate USB 1.1 - 12 mpbs transfer rate; USB 2.0 - 480 mpbs transfer rate Beep codes on startup are usually hardware items that failed the POST (note - 1 beep usually means DVD-5 (+R/-R) Single Sided/Single Layer = 4.7GB Capacity DVD-9 Single Sided/Double Layer = 8.5GB Capacity DVD-10 Double-Sided/Single Layer = 9.4GB Capacity DVD-18 Double-Sided/Double Layer = 17.1GB Capacity Double Sided = Data written to both sides of disc; Double Layered = Two "writable" layers on one disc side Measured in Hz - number of times/sec the screen is Refreshed or redrawn - low rates produced a visible "flicker" on the screen

The number of pixels (tiny "dots" that produce a color) on the screen - higher the number the smaller the icons appear on screen. The distance - measured in mm between pixels. The shorter the distance (a lower #), the sharper the picture - usually between .15 Glass Cleaner or Alcohol and a Soft Cloth - Spray cloth then wipe screen - no not spray screen. Bios chips used to be replaceable in older PCs. Newer, mainstream computers bios chips are not replacable Install device drivers BEFORE physically plugging in USB devices Store hardware with exposed circuitry INSIDE antistatic bags or on top of an antistatic mat. Avoid leaving components lying around Can install up to 127 devices on 1 USB controller (1 port on the computer) Can install up to 63 devices on 1 Firewire controller (1 port on the computer) CMOS settings are kept in memory even when the system is unplugged by a small charge from a battery similar to those found in a Clean computer cases with mild soap and water - apply to soft cloth then wipe case The first and last device on a SCSI cable need terminators (electronic devices that "dampen" excess electronic noise. Typically have 50 or 68 pin cables SCSI devices must have a unique device ID (usually a switch on the device) assigned to work. Do NOT use a vacuum to clean computers unless it is a special computer vacuum. Forgotten CMOS passwords can be reset by clearing the CMOS jumper (possibly called PSWD or similar) - or removing and reseat Hotswappable (can be unplugged without shutting computer off) and self-configuring MORE INFORMATION FOR CRTs - Removes magnetic buildup from a screen which can distort screen images Check power button (front and back), power cord (monitor and wall), brightness / contrast, possibly video cable on computer Liquid Crystal Display - Clean ONLY with lint-free cloth Cathode Ray Tube SCSI - Small Computer Serial Interfase, IDE - Integrated Drive Electronics, ATA - Advanced Technology Attachment, SATA - Seria Expansion card contacts (e.g. PCI cards) should be cleaned with contact cleaner Rearranges "fragments" of files on a hard drive so they are more quickly accessed. "Breaks Up" a harddrive into smaller "chunks" of writable space - All data on the drive will be lost Erases all data on a drive and applies a file system (e.g. Fat32, NTFS, etc). Provides fast read/write times using 2+ HDs. Data is "striped" or divided over the HD's. If one drive goes, they all go. Duplicates (Mirrors) data over 2+ HDs - used for redundancy (fault tolerance) Reduntant Array of Inexpensive / Independent Disks Striping with Parity - Same as Raid 0 except it checks for errors and can recover from data loss Provides a complete set of external ports found on typical desktops (usb, serial, parallel, video, nic). Provides same as Port Replication as well as hardware slots for disks, RAM, PCI slots. Small Outline Dual Inline Memory module with 144 pins used in Laptops Double Data Rate SODIMMs with 200 pins for laptops Single Inline Memory Module with 72 pins used on old desktops Dual Inline Memory Module with 168 pins used in mainstream desktops Double Data Rate DIMMS with 240 pins used with 64 bit processors - latest technology but not mainstream Double Data Rate DIMMS with MORE INFO Infrared wireless has a max range of 20 feet but can be affect by light and dust. Must be a 45 degree angle line-of-site with device to work correctly Not subject to EMI (Electro Magnetic Interferience) Use lightly dampend cloth to only clean the case and touchpad Steady Green power light on laptop - fully changed Steady Yellow or Orange power light - charging Blinking Power Light - power saving mode (e.g. hibernate, suspend). Saves the current state of the computer to harddrive and shuts down computer - fast startup Saves the current state of the computer to RAM and shuts down MOST of the computer components - very fast resumption of syste Video and possibly some other hardware items are shut down to save power - but instantaneously will resume system state Nickel Cadmium - old technology - subject to "memory effect" - the phenominon in which the battery, if charged less then fully, with Nickel Metal Hydride - mainstream tech - not subject to "memory effect" (Brian's note: at least in theory) Lithium-Ion - new tech - not subject to "memory effect" - longest lasting Take to a battery recycling center (e.g. Radio Shack) 2.5" - laptop HDs; 3.5" - desktop HDs and Floppy drives; 5.25" - CD/DVD Drives Start - Control Panel - Display - Screen Saver tab - Power button (alternatve method: right-click on desktop - properties) Expansion slots for laptops 68 pin slot 3.3 mm thick and only supports type 1 cards

68 pin slot 5 mm thick - most common - a type 1 card will also fit in a type 2 slot 68 pin slot 10.5 mm thick - very rare 40-60% relative humidity is best practice Clean ports and internal components with compressed air The Fn "Function" key pressed together with the video toggle key will alternate between LCD video and video output. If the screen The correct functioning of a screen to the touch of a stylus. PDA's that have improperly centered icons, etc., or that do touch the corresponding part of the screen that the stylus touches need Use either a calibration utility or use the "reset" button on the PDA to recalibrate Clean keyboards with compressed air and/or softbristled brushes (e.g. small paint brush) Clean fans by preventing the blades from spinning (e.g. with a pointed object) and then used compressed air - overspinning fans ca Has a range of 10 meters or 30 feet - uses radio frequency Subject to EMI (Electro Magnetic Interferience) Does NOT need line-of-site Laptop version of PCI cards for desktops Shut down the computer before removing PCMCIA cards or Use the "Safely Remove Hardware" Icon on the system tray (Faster me Backs up your computer - this is the "RUN" command for Windows Backup In Ntbackup - backs up critical system files only (e.g. the registry, boot files) Last Resort method to boot a non-booting computer Apply as soon as they are released Service Packs include all hotfixes, security patches, and prior services packs. Apply the lastest Service Packs as soon as possible Backup any important files before installing a service pack in case of a problem a.k.a. the Blue Screen of Death (BSOD) - usually a blue background with white text - usually indicates a hardware incompatability Usually occures with recently installed hardware that is incompatible with your OS - check HCL Occures when your install windows on a non-compatible computer or one with incompatible hardware - check HCL Hardware Compatability List - consult this list from microsoft to determine if your hardware will work with the OS you are trying to ins Install a windows update in the same directory (folder) as your previous windows installation Restores the OS to a specific point in time. Can be done manually or automatically runs when system changes will be made. DOE The backup utility in Windows that allows you to make various system and user file backups Press F8 on your keyboard immediately after a restart to enter the boot windows boot option screen If you have a problem with a windows boot, try this option first Starts windows with a minimum set of drivers so that you can get to the windows GUI Starts windows with a minimum set of drivers but with only a command prompt - you must type dos style commands in manually Loads a basic video setting so that you can correct video problems Creates a boot log for your viewing by using a serial connection between 2 computers You can upgrade to Windows XP only from Win 98, Win ME, Win NT 4.0, Win 2000. Dos/Win 3.1/95 do not upgrade to XP; howev Tracks 3 log files - System, Security, and Application - helpful for tracking startup problems The "RUN" command for Event Viewer Mac OS X is the most recent version of the Mac OS An OS that normally runs on networks with versions like Linux Monitors the peformance of various system resources The "RUN" command for Performance Monitor Allows for utilities like backup, defrag, and regular applications to run automatically A windows system file that uses hard drive space as RAM - much slower but still helps Found by Right Click on My Computer - Properties - Advanced - performance settings - Advanced - Virtual memory Change Move the page file to a different harddrive to free up space on the windows drive You can have up to 4 partitions on 1 hard drive (3 primary and 1 extended) An Extended partition can have up to 23 logical drives Primary Partitions and Logical drives are lettered (e:, f:, g:, etc.) and act like separate Hard Drives; an extended partition will not be Logical Drives must have be formatted with a File System before being used - they are assigned a drive letter when first created Must boot to the original XP CD to run - use when windows will not boot and other boot options have failed. - ASR would then be yo Minimum Requirements: 64MB Ram, Pentium 233 or equivalent, 650MD Hard Disk space (Brian's Note: Microsoft states 1.5G Ha Please see http://www.microsoft.com/windowsxp/pro/evaluation/sysreqs.mspx for official microsoft XP Requirements Upgrade Advisor is used to determine if a system has the minimum requirements necessary to upgrade to XP - Boot to XP CDRom The "Run" command to use the microsoft system configuration utility Used to select startup programs, commands, and services in windows

Means the device is conflicting with another device Means the device has been disabled There is a problem with the device 2 versions - NTFS4 - Windows NT; NTFS5 - Windows 2000 and XP NTFS5 new features: encryption or compression of files and folders; disk space quotas Small programs that allow hardware to work with Windows. Start - Control Panel - System - Hardware - Drivers Signing. Controls the installation of drivers and checks to see if Microsoft officia Block - Does not allow any unsigned drivers. Warn - Gives warning message before installing unsigned drivers. Ignore - Allows ins Check HCL, Check for Minimum System Requirments met, Backup User Data, Record system settings you want to reinstate later (e aka high-level formatting: done when preparing a hard disk to accept an OS like Windows - Formatting assignes a file system (e.g. Windows Settings on your computer located at Start - Control panel - System - Advanced type SET at a command prompt to view Envirnomental Variables\ Located in Start - All Programs - Accessories - System Tools Must be activated before 30 days after installation or will cease to function Use "Add or Remove Programs" in the Control Panel to remove these if desired On the desktop - Shows available hard drives, folders, desktop, and other areas of your computer Shows network connections, computers, etc. Located in Start menu - allows you to edit system settings in windows Stores the current print jobs that are being processed to print. Do NOT turn off the printer mid-job - delete the job from the print queue instead Stopping printer mid-job will likely cause paper jams and garbled print jobs when restarted To use a printer on a network, you must either connect it to a computer on the network and share the printer, or the printer must hav Charting/conditioning - writing/exposing - developing - transferring - fusing - cleaning/erasing (see book for more info) You can pause print jobs from the queue if necessary and change the priority of the documents to be printed Allows imaging programs to directly control the scanning process James are caused by high humidity, the drum, rollers, improper paper tray feeds, excess dust/dirt/etc buildup (from paper, toner, etc The CORRECT order of installing a USB printer is to first install the printer software, then plug the USB connector into the USB port If you simply install a usb printer by plugging it in, it may have limited functionality because windows will install a generic driver, but t "Fine Tunes" the ink cartridges so that they apply ink in exactly the right spot (aka ink cartridge calibration) Good for "carbon copy" prints (because the physically "strike" the page) and track feed printing (like preprinted forms) Project very small, focused streams of ink onto a page to print Literally "Bake" toner (black power) onto a page to print If the printer won't print, check to see if you have power, that it is turned on, and if it is "online" - many printers have an "online" optio You can update a driver by downloading the update then going to Start - Control Panel - System - Hardware - Device Manager - righ Communications Languages computers use to communication over a network Transfer Control Protocol / Internet Protocol - Routable and required for internet Internetwork Packet Exchange/Sequenced Packet Exchange - Routable - used by Novel NetWare - not for internet NetBIOS Extended User interface - Peer-to-Peer Windows networks - not routable - not for internet Point-to-Point protocol - dial-up modem - not routable - Needs TCP/IP to talk to internet - (it is NOT a Transfer Protocol) Can communicate between networks Allows file and printer sharing on Windows Networks Secure (encrypted) protocol using SSL (Secure Sockets Layer) Fully qualified domain name (www.msn.com) TCP/IP utility that queries a Domain Name System (DNS) database - used to verify DNS IP config utility to release and renew DHCP (newer winipcfg version) TCP/IP Utility:Traces the route taken by network info A Lan setting on Internet Option Windows Internet Name Service - Resolves NetBIOS name to IP addresses Domain Name Service - resolved Fully Qualified Domain Names (FQDN) to IP addresses www = server; example = second-level domain in which the server resides; com = represents top-level domain TCP/IP Utility: sends test data packets to another computer using (ICMP) Internet Control Message Protocol (part of TCP/IP) TCP/IP Utility: File Transfer Protocol (part of TCP/IP) allows bi-directional transfer (uploading and downloading) between two netwo TCP/IP Utility: Allows a computer to connect to a UNIX host Delete this file to keep viruses hidden in internet scripts from infecting a computer Hypertext Transfer Protocol - Requires TCP/IP - Web page transfers File Transfer Protocol - Requires TCP/IP - transfers large files without converting to ASCII

Simple Mail Transfer Protocol - a TCP/IP protocol - used to send email from client to email server Automatically self-configures IP Addresses using DHCP Identifies IP addresses on network 80 bit addresses in HEX Point-to-Point Protocol over Ethernet - Used with DSL modems Dynamic Host Configuration Protocol: Assigns IP addresses to clients Internet Connection Firewall - Found in Network Connections Applet - Fight-click on network connection - Advanced tab - Protect M FTP - Opens FTP session; Open [ip address] - establishes a connenction with another computer; Get - copy a file Uniform Resource Locator - internet address - contains protocol, FQDN, and file (example http://www.example.com/file.html) BYE - Terminates FTP session; PUT - copy file from local computer to another computer Post Office Protocol - a TCP/IP protocol - for email - used to receive email from email server Simple Network Management Protocol - collection info about network devices 4 IE zones: Trusted Sites - completed trusted; Restricted Sites - not trusted; Local Intranet - your network; Internet - all others that d TCP/IP command - allows you to communicate with another computer on the network remotely (example: TELNET [ip address]) Shows NetBIOS status Shows current TCP/IP connections Address Resolution Protocol - Manages IP-to-Ethernet addresses W2K, WinXP, WinServer2003 authentication protocol (the person logging is allowed to login, etc). NT Lan Manager - Windows NT 4.0 authentication protocol (the person logging in is allowed to log in, etc.) This backup type backs-up all selected files regardless of the archive bit setting (i.e. the archive attribute setting) and DOES reset th This backup type backs-up all selected files that have the archive bit turned on and DOES resets the archive bit. This backup type backs-up selected files that have been changed since the last backup but DOES NOT reset the archive bit This backup type backs-up files modified on the day of the backup and DOES NOT reset the archive bit - it is based on the date This backup type backs-up selected files and DOES NOT reset the archive bit. Start - All Programs - Windows Update Start - Windows Update "biological measurement" (e.g. fingerprint scanner, retinal scanner, voice recognition) - fingerprint cheapest and most common bio An ID card inserted into a reader and then you supply a pin or password (the card itself supplies the user name) Card that automatically generates a security number - use like a smart card A file system (came before NTFS) that allows for long file names (longer than 8.3 dos names) Wired Equivalent Privacy - easily broken security feature - not used much anymore WiFi Protected Access - uses (often) a pre-shared key - (Referred to as PSK) so you will see it listed often as WPA-PSK Your wireless networks name - you should set your wireless device so that it DOES NOT boardcast this name - otherwise, you are i Wireless Access Points - Allow for an entry into a network through radio signal - used with wireless NICs with laptops usually Lock your servers in a secure room to physically keep them from being tampered with You can improve your computer's security by placing a password to gain access to the BIOS through the CMOS - of cource, this ca Passwords should be complex, should be changed periodically by the user, should not be written down, and users should be trained

Software (computer code) written to disrupt computer usage Similar to viruses but it looks like valid software Software (computer code) that attempts to coverty steal information from a computer Software (computer code) that places advertisements on your computer without your consent (more annoying than dangerous) Email that you don't want (e.g. ads) Software (computer code) that propogates through a network An attempt to con a user by pretending to be a company you do business with and asking you to provide your security info (e.g. logi Use off site backups with external media (e.g. CD Roms, DVDs, External HD's) for long term storage - use a data storage company The only way to ensure that any medium is unreadable is to destroy it (shredding) because several utilities exists to recreate the dat You SHOULD turn off the preview feature of your email to avoid Social Engineering Attacks that are hidden in HTML code (which ru AntiVirus Software will now usually feature an email checking agent Encrypts or decrypts files or entire directories (folders) Assigns attributes of R/A/H/S to a file or folder (Read Only / Archive / Hidden / System) Copies files and folders This type of backup makes a copy of the Registry and boot files The default directory that Windows 2000/NT is stored in The default directory that Windows XP is stored in Used to prevent damaging computer components with Electro-Static Discharge

You Should dispose of Mercuric Oxide, Nickel-Cadmium, and Lithium batteries Alkaline, Zinc, Nickel Metal-Hydride, and Carbon Zinc batteries are ok to dispose of in regular trash, but you should check local cod Materials Safety Data Sheet descripes how to handle, store and provide first aid for potentially dangerous materials you will encoun Uninterriptible power supply - has an internal battery that conditions AC power from an outlet so that it is optimal for use in a PC - th Standby Power Supply - Usually misidentified as a UPS, but its battery comes on ONLY in a power failure, so there is no electrical c Supplies limited surge protection - but should not be relied upon from surge protection Only protects from power surges and spikes - IT DOES not protect from brown and blackouts NEVER WORK ON THEM do to high voltage (Brian's Note - see the practice test for their explinations and memorize at your own ri NEVER WORK ON THEM - replace them instead - there are high levels of electricity store in these even after powering off The BEST thing to do is recycle them - although you can probably just throw them away Repetitive Strain Injury. Ergonomics is basically the study of good posture CRT monitors must be recycled propertly - DO NOT break the glass do to an explosion that will sends the glass flying OSHA requires you to document accidents and to facilitate insurance/work comp claims Puts out Solids like wood/paper Puts out Liquids like grease Puts out Electrical fires Put out special flammable metals Recycle toner cartridges Avoid wearing Jewelry when maintenancing any computer components with exposed circuitry

an make manual restore points

ed high Electrical Charge Power Supply due to stored charge

ou should here an audible alarm indicating a power failure

ing Alcohol which contains minerals that are electrically conductive (note - contacts can be cleaned with contact solution) ary), the connector between the two ends is the slave (secondary). e Master connector - the farthest from the motherboard

OS itself unless doing a flash update

ble a bios config error rocessor will heat up and freeze if not sufficiently cooled (e.g. a non-working fan)

a visible "flicker" on the screen

aller the icons appear on screen. er the picture - usually between .15 and .30 mm

d leaving components lying around.

a battery similar to those found in a watch.

or similar) - or removing and reseating the CMOS battery after a few minutes

bly video cable on computer

chnology Attachment, SATA - Serial ATA,

rive goes, they all go.

ents - very fast resumption of system state ly will resume system state ttery, if charged less then fully, with only charge to the last "less than full" charge

on desktop - properties)

eo and video output. If the screen suddenly goes blank, try these two keys

creen that the stylus touches need recalibrated

mpressed air - overspinning fans can damage them

Icon on the system tray (Faster method)

cates a hardware incompatability

ork with the OS you are trying to install

ystem changes will be made. DOES NOT backup user files

os style commands in manually

.1/95 do not upgrade to XP; however, you could upgrade from 95 to 98 then to XP

ed - Virtual memory Change

s; an extended partition will not be lettered a drive letter when first created ave failed. - ASR would then be your last resort. n's Note: Microsoft states 1.5G Hard Disk Space)

pgrade to XP - Boot to XP CDRom for this option

nd checks to see if Microsoft officially recognizes the drivers nsigned drivers. Ignore - Allows installation of unsigned drivers. ettings you want to reinstate later (e.g. network information, passwords, etc). matting assignes a file system (e.g. Fat32, NTFS) to a partition (part or all of a hard drive).

e the printer, or the printer must have a network interface card

t/etc buildup (from paper, toner, etc). e USB connector into the USB port, then turn on the printer ows will install a generic driver, but this is not the best option

many printers have an "online" option to manually pause prints - Hardware - Device Manager - right click on a device (e.g. printer) - Properties - Driver tab and Update driver

OT a Transfer Protocol)

age Protocol (part of TCP/IP) nd downloading) between two network hosts

nection - Advanced tab - Protect My Computer

www.example.com/file.html)

r network; Internet - all others that don't fit in other categories example: TELNET [ip address])

attribute setting) and DOES reset the archive bit (meaning it is NOT checked)

ES NOT reset the archive bit hive bit - it is based on the date

nt cheapest and most common bio type

sted often as WPA-PSK ast this name - otherwise, you are inviting people to join your network ss NICs with laptops usually

ough the CMOS - of cource, this can be reset easily by removing the CMOS battery or resetting the password jumper on the MB n down, and users should be trained on how to protect passwords

ore annoying than dangerous)

provide your security info (e.g. login / password) rage - use a data storage company if possible ral utilities exists to recreate the data are hidden in HTML code (which runs automatically when you view it)

ash, but you should check local codes first angerous materials you will encounter while on the job that it is optimal for use in a PC - the battery is always on wer failure, so there is no electrical conditioning - it is a surge protector with a backup battery

ations and memorize at your own risk - it might help you on the Aplus exam - but I would never do it) ese even after powering off

sword jumper on the MB