BMTC

Organizational Study

INTRODUCTION
This Project is done in BMTC as a part of MBA Curriculum with an objective of knowing the working and the systems that are followed in the practical world. This report gives details of all the major departments that are in BMTC, K.H road, Bangalore. The report is organized based on the importance given to various departments by the firm and also the various services that the Corporation provides for passenger public.

OBJECTIVES OF THE STUDY

To study the organization structure, span of management, authority and responsibility delegation. Apart from this it is important To know the organization culture To understand the functioning of each department. Managerial skills. To provide meaningful work experience that can be related to the academics. To identify the problem areas and submit report or suggestions wherever necessary. To integrate practical experience with theoretical concepts.

Reasons for selecting BMTC BMTC is the only Operational profit Making Urban Transport Corporation not only in India but in the whole world. BMTC is the most cost effective mode of transport, economical and safe mode of transport. BMTC being the most efficient and well coordinated transport Corporation carrying 38 lakh and above passengers per day, carrying about 55% of the 1

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total passenger traffic in Bangalore occupying only 8% of the total available space operating 11.6 lakh Kms. with 70,000 trips per day. BMTC saves the most precious fuel and thereby saves the most valuable foreign exchange. Use of more number of two wheelers and four wheelers on the road means more consumption of fuel. Using BMTC more for travel means saving fuel and foreign exchange. BMTC is only Corporation in India which has got the youngest fleet (4 and half years old) with most advanced passenger friendly and eco-friendly buses like Volvo, Suvarna, Pushpak+, Pushpak, Parisaravahini, Vestibule etc, with most of the vehicles are euro-3 engines which are eco-friendly. The state of the art Volvo buses which are euro-3, low floor with kneeling mechanism, air-conditioned with automated transmission and wide automatic doors are rated as one of the best City Transport buses in the world.

LIMITATIONS: Lack of availability of resources as the company policy maintains restricted circulation of data and its confidentiality. The period of study is not sufficient to collect all the information.

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History
BMTC has its origin in a private company called Bangalore Transport Company (BTC) Limited founded in 1940 catering to the entire city with just 98 buses. The then Government of Mysore took over the city transport from the private company by an act in 1956, calling it Bangalore Transport Service [BTS] and ran buses within 10 mile radius of the city.

1961: Mysore State Road Transport Corporation- MSRTC - ('Mysore' was replaced by 'Karnataka' later because of the renaming of the State-BMTC) is formed by a special act, with BTS as one of its divisions. 1993: BTS gets recognition as a Unit under Director. Functions as two divisions, North and South. August 15, 1997: Bangalore Metropolitan Transport Corporation (BMTC) is incorporated as a separate entity having been bifurcated from its parent body KSRTC. As the Bangalore city was growing at a faster speed and was among the fifth largest growing city in the world government felt that a separate transport corporation is needed to take care the immediate needs of rapidly growing city hence in 15th August 1997 a separate corporation was formed bifurcating the existing KSRTC and was named Bangalore Metropolitan Transport Corporation.

The BMTC vehicles were red in color and Corporation was also red (making huge losses with a tune of 30-32 Crores per year). The success of BMTC is rated as one of the revolutionary, out standing, miraculous turn around in urban transport not only in India but in the whole world. It is very interesting to that BMTC along with Hong Kong City Road Transport are only those which are running profits. The success of BMTC is a very phenomenal for the reason that there is a common and general notion under the control of Govt/ Semi-Govt are known for its Efficiency and Profit making.

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Today, BMTC is the only Operational Profit making Urban Sector Public Transport Corporation in India. BMTC is providing transport services to all the areas situated within a radius of 35 Kms from the outer limits of Bruhat Bangalore Mahanagara Palike. BMTC has become the first public sector city transport carrier in India to introduce Air Conditioned 'Vajra' Volvo buses. Now recently, BMTC has introduced Bangalore International Airport Dedicated Volvo bus service namely Vayu Vajra Volvo A/c and Suvarna Non-A/c which operating from important areas of the Bangalore Metropolis to International Airport. BMTC is operating a sightseeing bus 'Bangalore Rounds' in the lines of the Curitoba model. As BTS under KSRTC, it had not concentrated on improving infrastructural facility to fulfill the needs of the travelling public in the same pace. On becoming a separate Corporation as BMTC, it had added 19 Depots raising the total to 32 depots. As on 1st August 2008, BMTC having a fleet strength of 4903 buses and operates 4910 schedules, covering 11.60 Lakh kms with 70,000 trips, carrying approximately 38 Lakh passengers per day. The Corporation is having staff strength of 25,336 and it has 32 depots under its administrative jurisdiction spread across Bangalore from which the traffic operations are conducted and the same are monitored from the Corporate Office situated at K.H Road, Bangalore. The 4 major Bus Stations are Viz. 1. 2. 3. 4. Kempegowda Bus Station. K.R.Market Bus Station. Shivaji Nagar Bus Station. Shanti Nagar Bus Station.

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COMPANY PROFILE
BMTC came into existence on the 50 th anniversary of Indias Independence in the year 1997 after the bifurcation of KSRTC, the parent organization. It had an operational jurisdiction spread up to 25 Kms beyond the BMP limits and is now expected to be extended up to 35 Kms beyond the newly constituted BBMP limits. BMTCs motto is to provide an affordable, reliable, safe, efficient, comfortable and selfsustaining public transport to all sections of society in and around Bangalore Metropolis with the support and co-operation from its patrons, the public. BMTC with a mixed fleet of 4903+47 Public Private Partnership buses of various make, varying carrying capacity and providing different levels of comfort public transport to approximately 38 Lakh commuters each day by logging approximately 11.60 Lakh Kms on 4910 schedules plying on 2064 Routes. It has a combined manpower of 25,336 dedicated and talented personnel from different disciplines such as Traffic, Mechanical and Administrative and Executive. It has a network of 32 Depots, the operation hubs spread across the city and its periphery and controlled by the Corporate Office located at Kengal Hanumanthiah Road, Shantinagar, Bangalore-560027. BMTC has a Central Work Shop at K.H.Road and a branch at K.R.Puram. It has 4 Major Bus Stations and 32 minor Bus Stations.

1.1.

BOUQUET OF SERVICES:
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BMTC is providing public transport through a mix of services tailored to suite different travel requirements of all sections of the society. They fall under different categories depending on different parameters of bifurcation such as:

2.1.1 RANGE WISE BIFURCATION:

a. City (Black Board): Operated with in the BMP limits sporting Black Destination boards. b. Sub-urban (Red Board): Operated from city up to a permissible limit of 25 KMs beyond the BMP limits. c. Mofussil services: Limited number services introduced on public demand to some important destinations beyond the 25 Kms limit on a KSRTC fare. Their number is negligible compare to the City & Sub-urban services which form 99% of the total volume of BMTCs traffic operation.

TAILOR-MADE SERVICES TO SUIT COMMUTER NEEDS (1) Ordinary Service: These are services operated by deployment of Ordinary and Parisaravahini vehicles. These services are operated at ordinary passenger fare. At present there are 3426 ordinary services operating in city and sub-urban areas. (2) Pushpak/Janapriya Vahini Service: These services are operated by deploying buses which have special features such as better upholstered seats with head rest, more leg space, different colour scheme etc. The comfort level compare to ordinary buses is of a higher order. It is operated on a higher fare than the ordinary services. At present 299 such services are in operation. These services are specially popular for Chartered Service, Casual Contract etc. (3) Mini Air-conditioned Service: BMTC has 7 Mini Air-conditioned buses (Swaraj Mazda) operated between Kempegowda Bus Station and Airport road. As the name represents by being Air-conditioned they are more comfortable, also they shutoff noise

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and they are free of noise and air-pollution. They are operated on a fare higher than Pushpak service. (4) Vajra (Volvo) Service: These services are the latest to be added to the types of services operated by BMTC. Air-conditioned, Euro-II conforming, City type Volvo buses are deployed for this service. They offer most comfortable, pollution and noise free ambiance and hence considered the best among all kinds of services operated by BMTC. Features like kneeling mechanism, collapsible exit floor and room for wheelchair make them physically challenged friendly buses. concentrated in IT corridor. (5) BIAL Dedicated Vayu Vajra & Suvarna Services : BMTC introduced the Airport dedicated Vayu Vajra Volvo Services and intends to take another quantum leap by offering a total Transport solution to the users of newly commissioned Bangalore International Airport at Devanahalli. The air-conditioned, specially configured 46 Vayu Vajra Services provided with room for accompanied luggage of the travelers & safety , security of their belongings to so as to ensure a comfortable & a carefree journey between the Airport & the City and complimented by equally high quality, high comfort but 22 Non AC Suvarna Services in a suitable mix to meet the travel requirement of a cross section of commuters depending on their affordability . These are operated at a fare higher than Pushpak services. At present 48 services are in operation particularly

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2.2 BRANDING OF SERVICES: METRO/GRID: Branded buses plying on 25 routes providing direct connectivity between diagonally opposite destinations on the city periphery. 173 Number of services are in operation and the target is 250. PASS SPECIALS: Branded services for the exclusive use of the pass holding commuters who constitute a major chunk of the commuters. 143 services in operation, more in the offing. Only Day passes are sold on-board to the total exclusion of tickets. LADIES SPECIAL: Branded services operating for the exclusive use of women commuters and children of both sexes below the age of 12 years. 12 services are in operation between the city and important destinations around the city. HOSPITAL SPECIAL: Branded and specially equipped Mini services connecting all the important Medicare centers and hospitals both Government and Private with the city center. Presently 3 services are in operation. MALL SPECIAL: Exclusive service connecting prominent commercial centers, high profile Malls and business hubs in the city. BANGALORE ROUNDS: Three specially equipped buses, one A/C and two non-A/C operate sight seeing trips on a daily basis from the city center for the benefit of tourists and those interested in exploring Bangalore. OTHER SERVICES: These are services operating in specific areas tailored to meet specific travel needs of particular areas such as Outer Ring Road City extensions, Suburban destinations, Peak hour, Feeder, Night Service etc as detailed:

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(i)

RING ROAD SERVICES: Apx. 220 services are operated exclusively on the outer Ring Road providing direct connectivity between locations on the city periphery abutting the ORR bypassing the city. They have helped in reducing congestion in the city by avoiding travel through city. More services are planned.

(ii)

TRUNK SERVICES: Provide direct connectivity between different areas of the city by bypassing the major Bus Stations to avoid the congestion and the resultant delays.

(iii)

PEAK HOUR SERVICES: These are additional services operated during morning and evening Peak Hrs, between the city center, the administrative complex around the Vidhan Soudha and different localities in and around the city. The timing of the operation is tuned to the needs of the office goers in particular.

(iv)

NIGHT SERVICES: BMTC operates nearly 100 such services for the benefit of late night travelers specially those departing or arriving in to the city late through buses and trains who were otherwise left at the mercy of others less secure and prohibitive modes of travel. They are operated from all most all important extensions and localities to the Kempegowda Bus Station. up to 2400 hrs and from 0400 hrs in the early morning . The ticket rate is one and half the normal.

(v)

FEEDER SERVICES: To provide direct connectivity between adjacent localities with high travel potential BMTC has introduced the concept of Feeder Services. THEY ARE BEING OPERATED IN SELECTED AREAS

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TO TEST THEIR VIABILTY OF their replication in other areas. At present 40 services are in operation. The Details of type wise Services is as follows: Sl No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Type of Service Ordinary Services Volvo Services Ladies Special Pass Special Hospital Special Mall Special Bangalore Rounds Pushpak Suvarna Janapriyavahini Metro/Grid Services Trunk Services Mofussil Services Night Services Late Night Services Mini/MiniAC Feeder Services Outer Ring Road Services Chartered Services Total No. of Schedules 3426 93 12 143 3 1 2 135 87 164 173 57 47 88 25 141 40 220 53 4910

2.3 SPECIAL SERVICES: BMTC apart from normal services operates some services specially on specific demands from Private entities such as Factories, IT concerns, Educational Institutions, Corporate Offices etc., to provide transport to their employees or Students. Also such demands come for special

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occasions such as marriages, social, political or religious gatherings etc. These are as detailed below: a. CHARTERED SERVICES: BMTC provides ordinary/ Pushpak/ Janapriyavahini /Pushpak+ buses on chartered basis to industries, Education institutions and other public or private establishments who require special travel facilities on a regular basis. These services are provided on mutual agreement on competitive fares on chartered basis. b. CASUAL CONTRACTS: BMTC provides buses on casual contract to public on demand for excursions, tours, marriages and for other occasions that requires providing transport to a certain group of passengers intent on visiting predetermined places. These services are offered on hourly and daily basis. 2.4 BMTC BUS FLEET BMTC has a composite fleet of buses of different make, varying carrying capacity and offering different levels of comfort to suit specific demands of commuters. They are 1. LEYLAND/TATA ordinary buses with a seating capacity of 44 and provision for 10 standing passengers. There are 1881 of these buses in operation. 2. LEYLAND / TATA / EICHER PARISARA VAHINIS: (seating capacity 46/44/ 48) These are specially configured buses conforming to environment and anti pollution norms with Euro-2 & Euro-3 engines and are more passenger friendly too as they are better upholstered, more roomy and airy. At present there are 1933 such buses in BMTC Fleet all future inductions will be these only. 3. LEYLAND ARTICULATED (VESTIBULES) BUSES: These buses with a trailer attached have a seating capacity of 65 and a standing capacity for 20 are deployed on high traffic potential routes to meet high demand for transport. There are 106 vestibules in operation with BMTC mostly deployed on the ORR and Long routes with good roads.

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4. Leyland/Tata PUSHPAK/PUSHPAK +: These buses offer comfort that is a notch or two higher as the seats, the upholstery and the interior are designed to make travel by them a more comfortable and relaxing experience than the ordinary buses. These are mostly deployed for charted services to reputed institutions for their daily travel requirement. Some are also operated on selected routes in the city on a higher fare than the ordinary. 5. SWARAJ MAZDA/MINI BUSES : BMTC has 134 such mini buses for deployment on low traffic potential routes and on roads that are not roomy enough to allow free maneuvering of normal capacity buses. 6. VOLVO CITY BUSES: BMTC has the unique distinction of operating 49 world renowned, A/C, city type Volvo buses considered the ultimate in quality in a city traffic scenario. BMTC considers them as its mascot.

2.5 PASSENGER AMENITIES BMTC offers a variety of basic amenities to the commuters mostly at its Bus Stations, as they are the transport hubs and hence frequented by commuters. These are the centers from where transport services are provided to the public. There are four major Bus Stations viz. Kempegowda Bus Station. K.R. Market. Bus Station.

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Shivajinagar Bus Station. Shantinagar Bus Station. Also there are 32 minor Bus Stations Spread across the city and each provided with the basic and other passenger amenities in commensuration with the status of the Bus Station, Public Demand, volume of traffic and its location. These include simple & Clear passenger friendly Signage to guide passengers to the facilities available at the station, Clean and hygienically maintained toilets drinking water points, Suitable public seating arrangement especially for the infirm, Physically Challenged and the Old. Shelter from rain and sunshine, Public enquiry& Complaint recording, Service information Display of Time Table, Public Address system, Modest canteen facilities, Public telephones, Medical and stationery shop & Public telephones Wheel Chairs and related facilities friendly to physically challenged persons.

2.6 COMMUTER PASS SYSTEM

BMTC has one of the best and well-patronized Commuter pass system. A variety of passes tailored to suit the travel requirements of different sections of society are made available to the public. The system is very popular Owing to services offered at modest rates to these pass users, it accounts for more than half of the traffic revenue earnings of BMTC. They include 1. DAY PASS: 2. WEEKLY PASS. 3. MONTHLY COMMUTER PASSES 4. MONTHLY DEDICATED PASSES. The rate, facilities offered, validity period and level of patronage etc is as detailed. Type of Passes Facilities Day Passes : (w.e.f. September 2003)

Sl No. 1

Rate

It allows the holder limitless travel through out Rs. 30/a calendar Day (0000 hrs to 2400 hrs) in all

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services except A.C Volvo and Moffusil services throughout BMTCs jurisdiction. 2 Weekly Passes : (w.e.f. September 2003) It allows the holder limitless travel through out Rs. 180/a week (7 days) in all services except A.C Volvo and Moffusil services throughout BMTCs jurisdiction Rs. Unlimited Travel in all city- services for a 420/calendar month. Unlimited Travel in city & Sub-urban services 565/for a calendar month. Unlimited Travel in city, Sub-urb and Pushpak 600/services for a calendar month. Valid for 3 year DEDICATED This has been introduced to facilitate the office goers and employees of Factories/Companies through operation of dedicated exclusive trips. Special provision is made to allow travel in any of the buses operated by BMTC on 24x7x365 basis. These passes are specially patronized by the IT Industries. 100/-

Monthly Commuter Passes : (Brought into effect from 1998) a) City Passes b) Sub-urban Passes c) Pushpak Passes d) Identity Card

4.

MONTHLY PASSES

2.7

Details of Depot locations

Sl No. 1 2 3 4 5 6 7 Depot No. 2 3 4 5 6 7 8 Location Shanthinagar Shanthinagar Jayanagar Vijayanagar Indiranagar Subhash Nagar Yeshwanthpura

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8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32

Peenya II stage Hennur Road Yelahanka Kengeri Kathriguppe R T Nagar Koramangala Deepanjali Nagar Chandra Layout White field (ITPL) Electornicity Banashankari Rajarajeshwari Nagar Peenya II Stage Kalyana Nagar ITI Dooravani Nagar HSR Layout Yeshwanthpura Jigani Hebbal K.R.Puram Yelahanka Srigandadakaval Suryacity-Hosur road

Number of Passenger carried per day : 38 lakhs (approximately) a) People per bus ratio : ------1415 b) Passenger /bus ratio : ------770 Number of Ladies special trips 12 No. of PHS schedules- 25

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No. of Exclusive trips operated to Vidhana Soudha- 315 No. of passing services via Vidhana soudha- 216 Route length Average Route length a) City b) Sub-urban 12.99 kms 23.73 kms

a) Sub-urban maximum route length 117.0 kms Rt No. 600 (Banashankari to Banashankari) b) Sub-urban minimum route length 6.4 Rt No. 220G (FCI colony to K.R.Market) c) City maximum route length 29.5 Rt. 201 (Srinagar to Domlur) d) City minimum route length 3.2 Rt. 55 ( K.R.Market to Jagjeevanbhimanagar) BUS STOPS AND SHELTERS Total Bus Stops (BBMP Area) Bus stops with shelters (BBMP, BMTC, MP Lad and others) Bus stops without shelters 3370 983 2387

Area of Land a) Kempegowda Bus Station and Depot No. 7 - 10.0 Acres b) Shivajinagar Bus Station c) K.R.Market Bus Station (Infront of Chandrabhavan) d) Shanthinagar Bus Terminus No. of Passengers handled per day a) Kempegowda Bus Station and Depot No. 7 b) Shivajinagar Bus Station About 7.0 lakhs About 3.50 Lakhs - 30 guntas -7.15Acres - 2.0 Acres

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c) K.R.Market Bus Station d) Shanthinagar Bus Terminus

About 5.5 Lakhs About 70,000

Ticket Denomination in use for City and Sub-urban Services 3.00,4.00,5.00,6.00,7.00,8.00,9.00,10.00,11.00,12.00, 14.00, 15.00, 17.00, 18.00, 20.00 (15 Denominations) Ticket Denomination in use for Pushpak Services 3.00,5.00,6.00,7.00,8.00,9.00,11.00, 12.00,14.00,15.00,17.00,18.00(12 Denominations) Ticket Denomination in use for Ring Road Services 2.00,3.00,4.00,5.00,6.00,7.00,8.00,9.00,10.00,11.00,12.00,13.00,14.00,15.00,16.00, 17.00,18.00,19.00,20.00,21.00,22.00,23.00,24.00,25.00,26.00,27.00 (26 Denominations)

Ticket Denomination for Air-conditioned buses Rs. 15.00 upto 10.0kms, Rs. 20.00 upto 15.00 kms and Rs. 25.00 upto 20.0 kms. Average Schedules Speeds a) City b) Sub urban acknowledgement Seating Capacity a) Leyland b) TATA c) Ordinary d) Minibus e) Volvo : : : : : 56+1 56+1 44+1 38+1 42+1 : 3.5 Minutes/Km. : 3.1 Minuts/Km. 17.1Km/Hr 19.3Km/Hr

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2.8 STATEMENT SHOWING 6 YEARS REPORTED ACCIDENTS

Year 1999-2000 2000-2001 2001-2002 2002-2003 2003-2004 2004-2005 2005-2006 2006-2007 2007-08 TOTAL Fatal 56 61 58 66 59 72 77 92 109 650 FROM 1-4-1999 TO 31.3.2008. Major Minor Total Death 3 386 445 56 7 409 477 62 2 363 423 59 3 343 412 75 2 410 471 63 5 380 457 72 13 376 466 81 16 340 448 93 24 459 592 109 75 3466 4191 670 Injuries 403 307 317 324 366 313 441 330 358 3159 Damages 316 290 257 240 272 260 252 187 228 2302

% of Accident Year % 1999-2000 0.26 2000-2001 0.26 2001-2002 0.22 2002-2003 0.22 2003-2004 0.23 2004-2005 0.18 2005-2006 0.16 2006-2007 0.14 2007-2008 0.15

NEW/AUGMENTATION OF SCHEDULES FROM 1999-2008 BANGALORE METROPOLITAN TRANSPORT CORPORATION Augmentation of Schedules for the last 9 years : Details of Schedules

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Sl No. 1 2 3 4 5 6 7 8 9

Year 1999-00 2000-01 2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08(up to May-08)

No. of schedules 2121 2376 2535 2932 3291 3827 3957 4326 4869

No. of schs increased 91 255 159 397 359 536 130 369 543

INITIATIVES
DAY PASS VENDING MACHINES :

BMTC has introduced Day Pass Vending machines on an experimental basis to access their viability of their deployment on a larger scale. The special feature of the Day Pass issued by these machines which are semi-automatic is the web camera printed photo of the pass holder. It is hoped that with the introduction of these passes bearing the photo pass holder, the misuse through reissue can be curtailed to a large extent. Two of such machines have been installed in Kempegowda Bus Station on a trial run basis. Similar machines are installed at Shanthinagar Bus Station and Shivajinagar Bus Station on experimental basis in compliance of Board resolution. Suvarna Karnataka Student Concessional Pass Smart Card : BMTC achieved another first to its long list of achievement through introduction of Smart Card based Student Concessional Passes which are the first of their kind to have been introduced in any of the City Public Transport Corporations in India. With the introduction of these passes, collection fo accurate data regarding the actual use of these passes by the Students and other

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relevant information becomes easier ones, the reader enabled ETMs are introduced as the sole mode of ticket issue in BMTC. Monthly Commuter Pass ID card : (Bangalore Card) : BMTC continuing with its IT initiatives has decided to introduce Smart Card based Identification cum Monthly Commuter Passes on the lines of Smart Card based Student Concessional Passes introduced by it in the current year. In view of the multiple uses envisaged for this card by BMTC and other agencies like Metro, KPTCL etc at a later date and to give it a strong brand name it has been christened as Bangalore Card. It is proposed to be introduced in February 2008 as ID card at the time of inception.

FRESH PROPOSALS : 1. Core Inner Ring Road Services : Concept being implemented by BMP it envisages improved connectivity between important commercial, administrative, educational and other land marks within core CBDs (as detailed below) such as Yeshwanthpura, Rajajinagar, Magadi Road, Sirsi circle, Chamarajpet, Minerva circle, Lalbagh, Nimhans, M.G.Road, Trinity circle, Coles Park, J C Nagar, Indian Institute of Science. The proposed corridor which is to come up on the existing roads through induction of additional infrastructure such grade separators, fly over etc. that would ensure unimpeded traffic. The corridor is expected to be 28.0kms long. BMTC has prepared a plan to introduce a core inner ring road service for which enroute bus bays, bus stops have been identified and other related work such as estimates regarding deployment of buses, frequency to be offered etc., has been completed. 2. Bangalore International Airport Services :

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BMTC after successfully pioneering the operation of World acclaimed Volvo Bus based VAJRA city service operation in Bangalore thus opening new vistas in Public Transport now intends to take another quantum leap by offering a total transport solution to the users of shortly commissioning Bangalore International Airport at Devanahalli. This scheme when implemented will offer a A to Z package of seamless unhindered & uninterrupted travel between important and high profile areas of the city and the International Airport right upto the departure lounge. BMTC is making this unique scheme possible by putting in place a well oiled network of Vajra services plied by deploying the State of Art, Air-conditioned & specially configured Volvo buses provided with room for accompanied luggage of the travelers and complimented by equally high quality, high comfort but non-A.C. Suvarna services in a suitable mix to meet the travel requirement of a cross section of commuters depending on their affordability. While those of the services originating in North-Eastern region of the city traverse the shortest available routes to the Airport most of the other services are planned to converge at Hebbal junction where BMTC is planning to construct a modern and Hi-tech multi-utility Traffic Transit point specially for the benefit of air-travelers flying in or out of BIAL. Keeping in view the general profile of the section of society to whom the service is being offered, BMTC will be taking all the care to fix a tariff that would be very modest in comparison with the tariff on semi personalized mode of transport like Taxies etc . The right mix of 40 highend Vajra vehicles and 116 Non-A.C Suvarna vehicles will also offer option to the commuters to choose one of their own choice depending on their paying potential and travel requirements. The Vajra and the Suvarna vehicles deployed on this dedicated service will also carry a special logo as a mark of identification. PUBLIC RELATION/ INFORMATION: IN OFFICE : Public grievances which are belongs to the operations of the Corporation are heard and attended in the Office of the Chief Traffic Manager (operations) during all

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the working hours. The other grievances are heard by all the concerned Head of the Departments. Apart from those received at bus stations, control room etc., BMTC CALL CENTRE: To facilitate free flow of information regarding the existing facilities and new ones initiated for the benefit of commuters by BMTC, new avenues of information which double up as channels of interaction between BMTC and its patronsthe public are being made available. Call center is the latest in this directions. This 0800 hrs to 2000 hrs facility is being made available to the public for recording their grievances, suggestions and complaints pertaining to all aspects of BMTC which has a bearing on the commuters. Two exclusive telephone lines with No.s 12667 are put on the disposal of the public. Enquiry counters, Public Address System: With the aim of providing information related to BMTC operations and other services offered for the benefit of the public, enquiry counters staffed with qualified traffic personnel and equipped with the latest information pertaining to BMTC routes such as destination details, arrival and departure timings, en-route places, information pertaining to important land marks in the city and other civic facilities such as hospitals, Police stations etc have been established at all major bus stations. Also available for public are complaints and suggestion books. These information centers functions between 0600 to 2200 hrs. Public address system: To facilitate smooth operations and a means of quick dissemination of information Public Address System has been installed at the major bus stations. E-mail: To facilitate smooth operation and a means of quick action, complaints/suggestions etc can be received through e-mails. IVRS : INTERACTIVE VOICE RESPONSE SYSTEM : Interactive Voice Response System will be started which will enable the public to get information about operations through telephone. CITIZEN CHARTER: Citizen Charter containing the commitments of the Corporation towards the commuters has been published by BMTC with the dual purpose of educating 22

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both its personnel and the general public regarding the posters is exhibited in all its buses as well as bus stations.

Corporations obligations to

its patrons and the special commitments towards them. This Charter printed in bilingual DOCUMENTARY FILMS: BMTC has been producing documentary films on subjects related to its day to day functioning, accidents its repercussions and relief road safety etc as a medium for putting forth the BMTCs point of view and for educating its staff. As off now nearly 20 documentary films on a variety of subjects have produced and screened for the benefit of its staff.

BANNERS AND HOARDINGS: BMTC displays banners and hoardings to spread information about the facilities

offered by BMTC. This is done for the benefit of commuters. Information pertaining to traffic operations, introduction of new schemes, information regarding various passes issued by BMTC and also cautionary information in respect of the use of facilities is provided. These hoardings and banners are exhibited at vantage locations in bus stations and other infrastructural sites. TRANSPORT ADALATS: BMTC responds to and deputes officials to attend to transport adalats conducted by different RTOs whenever intimated and subjects related to BMTC come up for discussion. ROAD SAFETY MANAGEMENT FOR EFFECTIVE TRANSPORT MANAGEMENT INITIATIVE: Regular In House training programme is conducted for the benefit of the conductors and drivers to import training on aspects pertaining to road

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discipline, traffic rules, public behavior coats, de-addiction etc. A permanent full time training facility is functional. Services of experts from out side are also availed for the conduct of these courses. NGOs active in the field are also roped in this programme. The Officers and the supervisory staff are also being deputed to CIRT and other training institutions for refresher training. The drivers are encouraged for safe driving by awarding Chief Ministers gold medals and silver medals, incentives of increments and cash awards.

IV. INNOVATIVE TECHNOLOGY FOR EFFECTIVE TRANSPORT MANAGEMENT IT Based Initiatives: Bangalore is considered to be the Silicon Valley of India, hence BMTC to do justice to this sobriquet is introducing of latest IT innovations to improve the quality of City Transport through new initiatives such as introduction of Global Positioning System (GPS), Geographical Information System (GIS), Public Information System (PIS), Interactive Voice Response System (IVRS), Light Emitting Diode (LED) display boards etc, with a view to improve the efficiency of BMTC operations and to make it more user friendly thus bringing it on par with international standards. Apart from this, BMTC has introduced the latest techniques in passenger ticketing and commuter passes wherein handheld ETMs (Electronic Ticking Machine) are being introduced to replace the manual system of ticket issue. Work on introduction of smart cards etc., is also in progress. These steps are being introduced to make travel a pleasure by removing all irritants present in the system.

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Thus BMTC is on a path of expansion and modernization through induction of latest technology and public city transport management skills. These are being introduced keeping in view the welfare of the Commuter in mind. Report on the steps taken in the implementation of the Five Effective Transport Management Initiatives in Bangalore Metropolitan Transport Corporation.

Vehicular Air Pollution Management Initiative:

The BMTC is aware of the air pollution in Bangalore City and action is being taken to mitigate the air pollution by taking proper action at depot level. a) All BMTC vehicles have been subjected for emission check every month and corrective actions have been taken immediately in all the depots. To facilitate this work all depots have been equipped with emission testing units. b) Depot Mechanics have been constantly trained to tune up the vehicles and also to acquire the new methodologies to operate the emission testing machines. BMTC is the first organization to purchase Euro-I vehicle in the year 2000 and also purchasing the vehicles fitted with Euro-II engines for the last three years. BMTC is using low sulphar diesel (0.05% Sulphur). There are 1510 buses fitted with engines conforming to BS-II norms. There are 5 buses fitted with engines confirming to BS-III norms under trail.

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The year wise smoke check details conducted on BMTC vehicles are as under: No.of Checks 7080 12298 21480 26567 27868 28589 30070 36040 30642 Avg.checks /day 19.40 33.69 58.85 72.79 76.35 78.33 82.38 98.74 111.02 No.of Defects 1102 1494 1323 687 168 59 24 45 59 % age of

Year 1997-98 1998-99 1999-00 2000-01 2001-02 2002-03 2003-04 2004-05 2005-06 (Upto Dec. 05)

defects 15.56 12.15 6.16 2.59 0.60 0.21 0.10 0.12 0.19

Action has been taken to control the speed restricting the RPM of the engine, so that the vehicles speed is between 60-65 KMs., per hour and made tamper proof by sealing the FIP. It is being crosschecked every month. Control of suspended particulate matter (SPM): The BMTC has equipped DPF (Diesel Particulate filter) developed by M/s. BHEL in two of its Leyland buses on trial basis, to trap carbon particulate.

Road Safety Management Initiative:

Regular In-House training programme is conducted for the benefit of the conductors and drivers to import training on aspects pertaining to road discipline, traffic rules, public behaviour coats, de-addiction etc. A permanent full time training facility is functional. Services of experts from out side are also availed for the conduct of these courses. NGOs active in the field are also roped in this programme.

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The Officers and the supervisory staff are also being deputed to CIRT and other training institutions for refresher training. The drivers are encouraged for safe driving by awarding Chief Ministers gold medals and silver medals, incentives of increments and cash awards. BMTC is first organization, which has recruited drivers following the transparency in recruitment by testing the skill scientifically in the driving track before recruitment to get better quality drivers.

The year wise drivers trained in BMTC Training Center as shown under: Year 1997-98 1998-99 1999-00 2000-01 2001-02 2002-03 2003-04 2004-05 2005-06 (Upto Dec. 05) No. of Drivers 7080 12298 21480 26567 27868 28589 30070 36040 30642

All the BMTC vehicles have been fitted with electrical horn and shrill air horns have been totally removed from all its fleet to give fillip for road safety.

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BMTC has been continuously imparting training in a phased manner at different levels organized by the chassis manufacturers, involving experts in the field of automobile engineering. The detail furnished below indicates the training provided to Mechanical Officers and Mechanical staff duly deputing them for training outside the state/In-house to acquire the new technology.

Year 1998-99 1999-00 2000-01 2001-02 2002-03 2003-04 2004-05 2005-06 Dec. 05)

Ashok Leyland 3 4 4 3 (Upto 6 52 62 69 16 52 32 34

Tata Motors 4 6 2 2 16 32 22 20 55 51 33 62

Mico 43 4

Officer Mech.Staff Officer Mech.Staff Mech.Staff

CIRTPUNE 15 13 10 -

InHouse 290 101 188 300 446

Computerization of emission testing: The inspection of vehicles to issue PUC certificate to BMTC buses is out sourced to KSRTC to adopt the concept of third party inspection. These computerized emission testing equipments will record the vehicle number by using Web camera and the readings are taken at recommended sump oil temperature (engine oil sump) and RPM of the engine.

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SPECIAL MONTHLY COMMUTER PASSES FOR THE BENEFIT OF THE AIRPORT COMMUTERS

(Available at Kempegowda Bus Station)

1

SuburbancumTrumpet

Rs.700/-

Special Suvarna

Rs.1200/-

Vayu Vajra Gold

Rs. 2,550/Promotional rate per Pass Rs.2,400/- for Group purchase of 50 & above passes.

Unlimited travel in all City, 7 benefits under *Rainbow Scheme. Sub-urban and Trumpet services operated between Trumpet and Airport Terminal for one calendar month. Unlimited travel in all City, 7 benefits under *Rainbow Scheme. Sub-urban, Pushpak, Suvarna Peak Hour & BIAL Suvarna services for one calendar month. Unlimited travel in all A/c **Twin Benefits & Non-A/c services operated by BMTC including BIAL Vayu Vajra & Suvarna for one calendar month.

A smart card based Monthly Commuter Pass ID having a validity period of 3 years and priced Rs. 100/- has to be obtained compulsorily for availing any Monthly Commuter Pass facility extended by BMTC.

* SPECIAL RAINBOW BENEFITS:

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As an incentive to the Monthly commuter Pass Holders Rainbow Benefits Scheme has been introduced which includes the following benefits to the commuters holding Monthly Pass. 1) 24 Hours Insurance Coverage: Every valid monthly commuter pass holder is provided with insurance cover to the tune of Rs.1.00 Lakh is being increased to Rs.2.00 Lakh if he/she meets with an accident/incident resulting in loss of life or total incapacitation anytime/anywhere during the validity of the pass. 2) Medical Reimbursement: Every valid Monthly Commuter pass holder is provided with a Medical reimbursement facility upto a maximum of Rs. 20,000/- is being increased to Rs. 30,000/- towards in-patient medical expenses in case of injury from vehicular accidents. The payment will be made to the commuter on production of the necessary bills/vouchers, after due verification. 3) Three Months Free Monthly Commuter passes to 50 monthly pass holders: All valid monthly commuter pass holders are entitled for inclusion in the monthly draw for the respective month. Every month lucky draws will be held on 25th and 50 lucky pass no. will be drawn among monthly pass commuters who will be given free monthly commuter passes for three months. 4) Discount on parking charges : 50% discount will be given to all valid monthly pass holders on parking charges if two-wheelers belonging to the monthly pass holders are parked under PARK AND RIDE scheme at the BMTC notified places. 5) Monthly cash award: Every month cash award of Rs. 100/- will be given to 250 valid monthly commuter pass holders on the basis of a lucky draw which will be held on 25th of every month. 6) Free Tour Packages : Free tour package to 10 monthly valid commuter pass holders in KSTDC buses or Rs.1500/- will be given based on a lucky draw. 7) Yearly Bumper Prize

** TWIN BENEFITS: 1) Automatic Accident Insurance Coverage to the tune of Rs.10 Lakh in case of death or permanent incapacitation resulting from any vehicular accident. 30

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2) Medical Re-imbursement upto a maximum of Rs. 50,000/- in case of Accidental injuries necessitating inpatient treatment.

Twin Benefit scheme to Student Concessional Pass Holders : 1. 24 Hours Insurance Coverage: Every valid Student pass holder is provided with insurance cover to the tune of Rs. 50,000 if he/she meets with an accident/incident resulting in loss of life or total incapacitation anytime/anywhere during the validity of the pass. 2) 2. Medical Reimbursement: Every valid Student Pass Holder is provided with a Medical reimbursement facility upto a maximum of Rs. 10,000/- towards in-patient medical expenses in case of injury from vehicular accidents. The payment will be made to the commuter on production of the necessary bills/vouchers, after due verification.

REWARDS AND RECOGNITIONS

Award for BMTC after bifurcation.

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Sl. No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16

Year 1997-98 1999-00 1999-00 1999-00 2000-01 2000-01 2000-01 2001-02 2001-02 2002-03 2002-03 2002-03 2002-03 2002-03 2003-04 2003-04

Awards Second best performance for National Productivity Council Award 1997-98 by ASRTU Road Safety Award 2000 by ASRTU Maximum improvement in Engine Oil KMPL Award 2000 by ASRTU Minimum Operational Cost Award 2000 by ASRTU Oil Conservation fortnight 2001 Runner up Trophy for maximum improvement in KMPL Award 2000-2001 Award for Minimum Operational Cost (City Service) Transport Minister Award for Road Safety (City Service) Road Safety Award 2001 by ASRTU Minimum Operational Cost Award 2001 by ASRTU UITP Asia Pacific Award for outstanding achievements in the field of affordable public transport. Transport Road Safety Award (City Service) Award for Fuel Efficiency (City & Hill Service) Award for Minimum Operational Cost Award for Performance of Lubricant Oil Award for Lowest Operational Cost (Urban)- Winner Transport Minister Trophy for the State Road Transport Undertakings with Lowest Accident Record for the period 19992002 Vehicle Productivity Award for maximum improvement (WinnerCity Services) Tyre Performance Award for Highest Performance (Winner-City Services) Golden Peacock special commendation certificate for the year 2005 Transport Minister Trophy for the State Road Transport Undertakings with Lowest Accident Rate for the period 200304(Winner-Urban category) Vehicle Productivity Award for maximum improvement (WinnerCity Services) for the year 2003-04 Tyre Performance Award for Highest Performance (Winner-City Services) for the year 2003-04

17 18 19 20

2003-04 2003-04 2005-06 2005-06

21 22

2005-06 2005-06

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Transport Minister Trophy for the State Road Transport 23 2006-07 Undertakings with Lowest Accident Rate for the period 200405(Winner-Urban category) Tyre Performance Award for Highest Performance (Winner-City Services) for the year 2004-05 Award for vehicle productivity (Urban Services) for the year 200506 Award for Fuel Efficiency (Urban Services) for the year 2005-06 Citizen Extraordinaire Award-2007 to Managing Director, BMTC , by Rotary Midtown Bangalore

24 25 26 27

2006-07 2007-08 2007-08 2007-08

3. ORGANIZATION OVERVIEW

BMTC BOARD OF DIRECTORS

SL NO 1. 2. 3. 4. 5. 6. NAME (SRIYUTHS) R. ASHOKA SYED ZAMEER PASHA D. THANGARAJ GAURAV GUPTA VENKATESHWAR RAO K.JOTIRAMALINGAM CHAIRMAN MANAGING DIRECTOR DIRECTOR DIRECTOR DIRECTOR DIRECTOR DESIGNATION

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7. 8. 9. 10. 11. 12. 13. 14. 15.

Dr.UPENDRA TRIPATHY D.S SUBRAMANYA ANIL KUMAR JHA PADAM KUMAR GARG P.S SANDHU G.M.HAYATH C. SHIKHA SHANKAR PATIL HEMRAJU

DIRECTOR DIRECTOR DIRECTOR DIRECTOR DIRECTOR DIRECTOR DIRECTOR DIRECTOR DIRECTOR

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3.1. QUALITY POLICY

We at BMTC, are committed to continually improve our services to achieve consistent quality of our products & processes with zero defects, to meet our customers satisfaction, in order to become a global leader. We shall adopt ISO 9001:2000 Quality Management System and strive continually to improve the system , with continual training.

3.2. ENVIRONMENT POLICY

BMTC is one among the first corporations to have developed a concern for safeguarding the environment through various steps such as Adherence to international emission standards through induction of EURO-II engines in its buses. Compulsory monthly emission tests and remedial action for all its vehicles. Tree planting campaigns: At all its Depots, Corporate offices etc., Installation of water recycling plants at depots.

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3.3. OCCUPATION HEALTY AND SAFETY POLICY

The Health & Safety policy statement outlines the general requirement in force throughout BMTC for ensuring a Safe and Health working environment. It is made available to every employee, both permanent and temporary and to those on contracts Manual. This Policy will comply to requirement to which BMTC subscribes for the next Five years. The safety Policy establishes a proactive programme ensures that all employees are accounted for safety and assist in continuous monitoring of the system.

3.4 DIFFERENT DEPARTMENTS

3.4.1. ACCOUNTS & FINANCE DEPARTMENT

Chief Accounts Officer-cum-Financial Advisor

Deputy Chief Accounts Officer/Auditor

Accounts Officer

Asst. Accounts Officer

Accounts Superintendent
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Accounts Supervisor The management of the affairs and business of the Corporation is vested with the Board of Directors consisting of not less than 5 and not more than 17 Directors. In conducting the day-today business, the Board is assisted by the Managing Director appointed by the State Govt. who is the Chief Executive of the Corporation.

a) Form of Accounts: As required under Section 33(1) of the RTC Act 1950, the Corporation is maintaining annual Statement of Accounts including the Profit and Loss Account and Balance Sheet in the form prescribed by the State Govt. in consultation with the Controller and Auditor General of India. b) Annual Accounts: The Annual accounts for each financial year showing the financial results of the undertaking shall be drawn up within six months from the close of the financial year. Accordingly the Accounts of the Corporation for the year ended 31st March 2007 has been finalized and adopted by the Board of Directors in their meeting held on 1st July 2007 and the audited Accounts for 2006-07 has been furnished to Govt. on 08-12-07 for placing the same before the State Legislature. c) Capital of the Corporation: According to Section 23(1) of the RTC Act 1950 the Central Govt. and the State Govt. have to provide Capital in such proportion as may be agreed to, by both the Govts, which is required for the purpose of carrying on the undertaking or for the purposes connected therewith, on such terms

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and conditions not inconsistent within the provisions of this Act as the State Govt. may with the previous approval of the Central Govt. determine. However, the Central Govt. has stopped their Capital contribution from 1987-88. Although the State Govt. was giving sufficient Capital contribution up to 1994-95 this was reduced substantially afterwards and only a nominal amount of Rs.15.00 lakhs to Rs.20.00 lakhs were provided up to 1998-99 & State Govt. stopped giving Capital contribution completely to BMTC from 1999-2000 onwards. Hence the Corporation is depending solely on external borrowings for its capital expenditure programmed.

d) Salaries to the Officers & Employees of Corporation: The salaries to all the officers and employees will be made by the Accounts Department. The following table shows the amount of Capital employed and the value of Fixed Assets held as on 31-03-07. Sl. No 01 02 03 04 05 Contribution Loans Internal Resources Total Amount in Rs. Rs.in lakhs 10459.48 ----2264.92 49318.07 62042.47

Capital Invested State Govt. equity Capital Union Govt. equity Capital Union Govt. Capital

% 15.52 ----3.36 73.17 100

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Sl. No 01 02 03

Value of Fixed Assets Land Buildings Motor Buses Trucks Cars etc. Plant Machinery &

Amount in lakhs

% 14-76 13.94 68.75 1.98 100

9944.95 9396.56 46342.13 1334.05

04 Equipments Total

67017.69

e) The financial results for the last 4 years are as detailed below in Crores. Particulars Sl. No 1 2 Total Exp Return on 3 Capital 80.14 80.02 114.89 224.32 2003-04 2004-05 2005-06 2006-07 887.58

Gross Revenue

486.21 406.07

572.19 492.18

703.40 588.51

663.26

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3.4.2. MECHANICAL DEPARTMENT Basically its been stratified into production dept. and maintenance dept. for administrative purpose Mechanical Department Structure

Director (Technical)

Chief Mechanical Engineer

Mechanical Engineer (O)

Works Manager

Mechanical Engineer (HQ)

DMEs

AMEs

CHARGE MEN

Artisan

Asst. Artisan

Helper A

Helper B

The main function of this production dept. is to produce the buses which are fit to travel. The whole stretch of the functions that they perform goes this way, right from the beginning. First the Traffic dept puts up requisition with the production with the production dept. The number of buses they need to deploy it into the routes scheduled. These buses will be newly built and send to

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the traffic dept. within the said date. This is called ARGUMENTATION The buses which are due for repair, the buses which are partly obsolete, the buses which are partly damaged due to an accident and the buses which are scrap ( scrap means the buses which have run 7.5 lakhs Kms will be considered scrap) will be looked into. By the engineers and will be reconstructed again. This is called Reconstruction. So by taking orders from both the areas I.e. Argumentation and Reconstruction they start their function. Suppose if the orders and up to say around 1500 buses. This Traffic dept. make out the feasible solution by considering the resources and the time available to meet the requirement and will take up and finish off only those orders which the production dept. Thinks it can and remaining orders it will call the national level tender and will grant them the tender who meets their specifications and bids at L! price. For this year, from both the areas, the order has added up to 1809 buses. This production dept. produce only the body of the bus, which will be build over the chassis and rest of the things such as seats, chassis, wheels etc. they will outsource. They will outsource to those organization that did the L1 price in the tender and they should not only quote or did L1 price in the tender call but also have to meet certain specifications given by the production dept. It is companies like Tata Motors, and Ashok Leyland who is producing the chassis for the BMTC buses in the recent past years by winning the bid for most of the times

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3.4.3. TRAFFIC (OPERATION) DEPARTMENT Chief Traffic Manager (O)

Divisional Traffic Officer

Assistant Traffic Manager

Assistant Traffic Superintendent

Traffic Inspector

Asst. Traffic Inspector

Traffic Controller

Drivers

Conductors

Driver-cum-Conductors

This Department mainly functions to schedules the fleet of buses to the places or routes

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where they fall necessary and to maintain and manage the issues associated with it.

FUNCTIONS OF TRAFFIC (OPERATION) DEPARTMENT IN BMTC

The Traffic department is one of the two vital branches of any transport undertaking, the other being the mechanical department. This is particularly true if the undertaking is a public city transport of a metropolis. By virtue of sheer magnitude of the traffic (operation) in the context of its extents and volume, BMTC occupies an exalted status presently unsurpassed by any other city public transport corporation in India. This organization which provides an efficient public transport to approximately 38 lakh commuter per day by operating more than 4912 buses which make about 70,000 trips, the Traffic Operation Section plays the most vital, central and major role. Despite shouldering responsibilities of a mammoth proportion this section has been successful in not only providing an efficient public transport but has also achieved an enviable record of making operational profit regularly over the past 5 years. Another important achievement is making the operation profitable. It has succeeded in keeping the number of loss making (C) schedules to a bear minimum. For example in the month of March 2007, the number of C schedules were just 149 which constitutes only 3.4% of the total 4293 schedules.

The tasks efficiently manage by the traffic operation section are multifarious. The major ones are as listed below:

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1. Constant steering and monitoring of mammoth traffic operations accounting to

4910 schedules having 11.6 lakh schedule kms and 70,000 trips each day. 2. Constant schedule wise evaluation of the financial performance and its usefulness to the commuters and initiating of remedial and rectifying steps to extract maximum benefits for the commuters and profits to the organization. 3. Advance planning for future expansion of traffic operation with the aim of reaching out to maximum number of commuters. 4. Constant rationalization of existing traffic operation on the basis of feed backs on the public requirements and performance in respect of individual routes, so as to minimize the operational cost and maximize the output. 5. Prudent and judicious management and deployment of all resources at its disposal specially the massive manpower comprising of 18617 number of conductors, drivers and driver-cum-conductors to eliminate wastages and ensure optimum utility. 6. Suitable packaging of services to make them attractive to the public and fight the competition. 7. Judicious pricing (passenger bus fare fixation) of the services, designing of tickets for various types of transport services offered such as Ordinary, Pushpak, Volvo etc., revising of fares etc., 8. Designing, pricing, procuring and distribution of Commuter passes the volume of which is largest in compare to any in other STUs in India with a overall monthly sales of 2.40 lakh Monthly Commuter passes and a daily sale of 2.00 lakh Day passes, the revenue from which constitutes more than 50% of the overall traffic revenue. The sales network for these passes comprises of more than 32 BMTC counters and 70 Private counters, all Karnataka Bank Branch and Bangalore One centres. 9. Designing, pricing, procuring and distribution of special passes to special sections of society such Police force, Fire force, Journalists, Senior Citizens. 10. Managing a proactive, responsive and commuter friendly network of Commuter Grievance Redressal System comprising obtaining of direct complaints at bus stations, control room, central office, call center, telephonic, E-mail and press reports. 11. Work related to registration of Corporations vehicles, renewal of Fitness certificates, computing of Motor-vehicle tax. 12. All work related to Insuring (newly introduced) of corporations vehicles, filing damaged claims for compensation with the insuring firm. 13. Interaction (public relation exercise) with public/local associations/Elected public representatives/NGOs and other STUs.

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14. Interaction with written and visual medial personally as well as thorough press releases etc., 15. Interaction with Government Departments such as Transport, Finance, Urban Development, Infrastructure, other semi-government entities such as BBMP, BDA, BMRDA and some department of Government of India. 16. Conducting of special operations on public demand. 17. Interaction with Police and civic authority for proper management of traffic infrastructure such as construction of bus bays, location of Bus Stops, construction of Bus shelters etc., 18. All work related to Legislature while in session including coordination of work related to Assembly and Council questions. 19. Participation in work related to introduction of dedicated corridor, BRT System, TTMCs etc. 20. The section also contributes for operation of Chartered service, dedicated passes, casual contracts, advertisement and real estate etc., 21. The section through prudent and strict monitoring of operation has succeeded in achieving operational profit regularly for the past years. 22. Monitoring of Sarthi patrol squads operations: Presently 7 Sarthi squads invested with the responsibility of maintaining traffic discipline, attending to public complaints etc.,

3.4.4. TRAFFIC COMMERCIAL DEPARTMENT: Chief Traffic Manager (C)

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Deputy Chief Traffic Manager (Commercial)

Divisional Traffic Officer

Assistant Traffic Manager

Assistant Traffic Superintendent

Traffic Inspector

Asst. Traffic Inspector

Traffic Controller

Drivers

Conductors

Driver-cum-Conductors

The Traffic Commercial Department deals with the following aspects: 1) Advertisement on the Buses. 2) Advertisement on the Hoardings located in the Bus Stations, Depots and other properties of BMTC.

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3) Procuring of Lands/Estates from the various Departments of Government of Karnataka. 4) Providing bus services on Chartered Contract and Casual Contract basis. 5) Tracking of vehicles through GPS system. 3.4.5 ESTABLISHMENT (PERSONNEL) DEPARTMENT: Chief Personnel Manager

Administrative Officer

Asst. Administrative Officer

Establishment Superintendent

Establishment Supervisor

Assistant

Junior Assistant Personnel Department looks after almost all administration issues arising within the organization. The work here flows along with structure given above I.e. Assistant supervisor and so on and office helper here helps the purpose of the department being within the work scope. They look after issue relating to transfers, sanction of leave, promotion, retirement, circulars , and 48

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memo to conveyed to the various departments. A. Transfer: Basically, if at all necessary the department looks into 2 types of cases 1. Which can be done within the office: Basically it is dome to enrich or enlarge the job of an employee. It may also be done in cases where there may not be adequate staff to look after the work process. 2. And to the direct branches Usually transfers are done on two grounds * Request from the employee * Administration grounds *Default of the employee of the work place *When office is being shifted to another place *To balance the shortage and excess of work force in different areas. B. RetirementWhen an employee attains an age of 60 yrs he/she will be given retirement . VRS will be given to an employee only if, either he/ she should be 45 yrs of age or on medical ground. C. Some of the other Issues They Look Into * Compensation appointments. * Maternity leaves for women. * Memos and circulars. Establishment Department also serves the organization in recruiting the right kind of people into the organization. Functions They follow rules and regulation scheduled under Cadet and Recruitment regulation (C&R)

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KSRTC. They are vested with the power to recruit the people to the positions which start from class 2 cadre. Class 1 cader Assistant Store Manager Assistant Traffic Manager Assistant Accounting Manager Assistant Administration Officer Class 2 cader Supervisory cader Establishment Supervisor Accounting Supervisor Store Keeper Traffic Inspector Charge Men Junior Engineer (Civil) They also recruit non-supervisory cader which fall under class 3 cadre. Class 3 cadre Mechanics Security guards Office helpers Sweepers A brief procedure how they recruit As and when the vacancy for any position arises or recruitment falls necessary in any of the dept, this recruitment dept. Start functioning according to C&R regulation.

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The Department gives notification in the news papers with particulars such as vacant position, required qualification (Education& Physical) category. The procedure to apply, the last date of application and the application fee and the likes. Soon after they receive application they scrutinize it. They retain and further process only those application which are up to the standards mentioned and they reject the rest. The application which have been accepted will be duly processed and will be given one Registration Number. After giving them the registration number, the recruitment dept will inform the candidates the date at which they are supposed to attend their interview and after interview the selected candidates will be appointed and will be sent to training. For higher authorities/Class 2 cadres they recruit only through C.A.T. i.e. common Aptitude Test conducted for 100 marks. If the candidates pass through this test, they will be given call notice for interviews and after training the selected candidates will be appointed and sent for probation or training. These details are associated with the process to be followed for the recruitments for the jobs which are permanent in nature. Alongside this the recruitment dept. also deals with the appointment to be done contract basis

3.4.6. SYSTEM DEPARTMENT Structure of systems Department

Chief Manger (MIS)

Asst. Statistical Officers

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Senior Programmers

Program Administrators

Program Engineer

Contract Engineer

At Depots Depot Manager Program Engineer or Contract Engineer Basically this Department mainly functions to ensure Electronic Data Processing and also software, Hardware and Networking solutions through computerizing the whole organization and by monitoring and updating it on day by day basis.

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This System Department function on 2 tier basis I.e. functioning in 02 areas i.e Central Office and Depots The structure shown above for the central office works for this central office area and makes itself responsible for issues related with systems such as software, hardware and networking. They also advice to the management in system related areas. This central office system dept. is headed by Chief Manager (MIS) and down the line subsequently the other authorities follows as shown in the chart above. Coming to the depots, depots are also called the Business units of the BMTC. It is because the depots are the only primary venue or primary source through which the BMTC will get to know the real facts and figures of its business.

ELECTRONIC TICKETING MACHINE (ETM)

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The Electronic Ticketing Machine is a hand held device capable of fast computing and generation of the accounts slips. In BMTC, they are being deployed for revenue collection through generation of spot printed tickets. collection purpose are as below. Reduces the conductor work load as Way bill entries become redundant. A single ticket can be generated for upto 9 passengers thus saving stationery. Brings transparency to financial transactions between the commuter and the conductor . Restricts to a great extent the misuse of tickets through reissue as the boarding and alighting place gets printed in the machine clearly. Saves the Corporation in terms of man-power and money currently deployed for maintenance of pre-printed stocks, its accounting and safe keeping etc. Introduction of a ETM is a first step towards the introduction of Automated Fare Collection System through introduction of smart cards and E-purse. Instructions for proper handling of ETMs 1. Ensuring full charging of ETM batteries while proceeding on duty. 2. To carry sufficient ticket printing stationery (paper roles). 3. Ensure safety of ETM from damage and misuse. 4. Dont misuse ETM 5. Avoid attempting repair of stalled ETM. 6. In case of en-route non functioning of ETM, conductor to revert to issue of preprinted tickets and all procedure related to it. The benefits accruing from use of an ETM for revenue

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Along with these main functions this systems dept. will also work on the following areas: Providing E.R.P to the organization Software development for marketing, Human Resource training Building and maintaining its online reservation counters.

3.4.7. LEGAL DEPARTMENT Legal department is there to set right and to resolve all the regal issues which bear its influence on the Corporations, for the purpose the organization stratifies all its legal issues mainly under 2 heads, namely 1. Commercial: During the course of their business they come across many commercial deals such as giving permission to open commercial outlets with in its bus stops. During such deals they may

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encounter many legal issues. So these issues mainly divided into 2 categoriesa. Commercial Outlets b. Land Litigations. Here land litigation encompasses the cases wherein either the people or the BMTC exceeds its legal limits and uses the others land to run their business. It such being the case then the party to the case, no matter whom so ever he/she can take the case to the court in seek of justice. 2. Labour matter: This is stratification where legal aspects/matters become more significant. Here they look into legal aspects pertaining to the labour such as their working conditions, canteen facilities, their monitory benefits and other such benefits and facilities that they are suppose to get. 3. Service matter: This topic encompasses the legal matters which arises during the service of the employees. For instance, during the times of retirement, promotion, payments, transfers during the course employee will either go to high court or labour court. 4. Accidents: HERE
ACCIDENTS. THE ORGANIZATION WILL BOTHER ABOUT THIS, WHEN THEIR BUSES COME ACROSS ANY PARTIES TO THE ACCIDENTS WERE SUPPOSED TO ATTEND THE COURTS WHERE

UNTIL 1994

THE ACCIDENT EXACTLY HAPPENED.

BUT

THEN ON THE SCENARIO HAS CHANGED FROM THEN ON THE PARTIES

TO THE ACCIDENT CAN ATTEND THEIR CASES FROM THEIR RESIDENCE JURISDICTION ONLY. THE ACCIDENT CAN ALSO COME TO MUTUAL AGREEMENT IN FRONT OF SPECIAL COURT

THE

PARTIES TO

LOK ADALTH.

3.4.8. HUMAN RESOURCE DEPARTMENT Director (Technical)

Manager, HRD/ Principal

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Director (Technical) will head the structure of this department. Then comes Manager, HRDD/Principal. The main purpose of this department is to provide proper training to employees who are newly appointed and also to the employees who are in need of proper training to do their respective jobs effectively, efficiently and in a productive manner. For this training purpose only, the Corporation has installed Training Centre at BMTC Central Offices. This Training Centre will be headed by HRD Manager/Principal who finds himself responsible for all the activities associated with training the employees. They Taylor different training Programmers for different sets of employees which helps the trained employees to give out their best at their work place. In these training centers training will be given to all the employees ranging from class 2 officers to office helpers. 3.4.9. STORES AND PURCHASE DEPARTMENT: Controller of Stores & Purchase

Stores Officers

Asst. Stores Officer

This Department looks after the procurement of all major and minor material required by the Corporation. It is done through a transparent process of tendering. To make the process more

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transparent BMTC using an IT initiative had made it 100% E-tendering. The material procured by the stores ranges from bus chassis to paper pins.

3.4.10. CIVIL ENGINEERING DEPARTMENT: Chief Civil Engineer

Executive Engineers

Asst. Executive Engineers

Asst. Engineers

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This Department is vested with the overall responsibility of all aspects of work related to civil engineering from the level of conception to the implementation of projects undertaken by BMTC. The work includes designing and construction of bus depots, bus stations, workshops, residential quarters etc. Now, the BMTC has ventured into construction of mega projects like office complexes on bus station premises, Transport & Transit Management Centres.

3.4.11. SECURITY & VIGILANCE DEPARTMENT: Director (S, V & E)

Chief Security & Vigilance Officer

Dy. Chief Security & Vigilance Officer

Divisional Security Inspector

Security Inspector

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Asst. Security Inspector

Security Hawaldars

Security Guards

This Department is vested with the responsibility of safe guarding the Corporations Assets and for detection of threats to it. It deploys its personnel at all premises of Corporation where the risk of theft or misuse of Corporations Assets is present.

4. SWOT ANALYSIS
Strength : Labour force with high level of professionalism, skill and dedication. Induction of IT and IT savvy supervision and administrative staff. Total Monopoly in its filed of activity. Minimum Government and political interference in day to day functioning of Corporation. Posting of seasoned and visionary CEOS to head the Corporation for long stints which ensures continuity and smooth implementation of their vision plans. A supportive political leadership. Very cordial Management labour relations Good public support.

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Weakness : Union activity though at a comparatively subdued level. Perennial crew shortage Labour Indiscipline Burden of shouldering social obligations in the form of loss making operations, unsubsidized concessionals to different sections of society. Lack of total freedom in financial matters particularly with regard to Passenger Bus Fares. Impediments in the form of transparency loss , accountability into Right to Information Act.

Opportunities.: Ever growing demand for Public transport. New avenues of revenue generations like advertisement, exploitation of real estate resources etc A perceptible shift in the public mind in favour of public transport Increase in demand in transport services. Exploitation of new Avenues through penetration into areas earlier monopolized by personalized and semi personalized transport. Threats : Competition from clandestine operators. Lack of primacy for public Transport at Govt decision making level. Steady increase in cost of inputs.

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5. PROBLEM ANALYSIS
OBJECTIVES To study the loyalty of employees towards the organization. To know whether there is any requirement of employees to serve the organization

PROBLEM HIGH PERCENTAGE OF CREW ABSENTEEISM AND SHORTAGE OF CREW SOURCES OF DATA COLLECTION Primary data : Primary data was collected through unstructured interview with the employees of the organization Secondary data: The secondary data was collected from various sources including company 62

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profile, company journals and brochures. It was also collected through the website of the company. ANALYSIS AND FINDINGS The Organization despite being the most successful Public Transport Corporation is faced with serious problems that are impeding its growth. Perennial shortage of conductors and drivers (who form backbone of any public transport) resulting from high incidence of absenteeism and under recruitment.

RECOMMENDATION 1. SHORTAGE OF CREW a) Absenteeism b) Under recruitment and attrition. a) Absenteeism Overhauling of disciplinary process for speedy dispensing of punishments as prevalent in Corporation like BEST etc. Remuneration, emoluments, promotion to be hinged to the individuals productivity factor, fixed salary components to be reduced. Bata, incentive etc to be enhanced. Leave component for the running staff to be reduced and suitably compensated.

b) Under Recruitment and attrition. Rationalization/simplification of recruiting rules, revoking/relaxing of redundant and absolute qualifying conditions tht have no bearing on the actual duty requirements of a driver/conductor.

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Resort to open ended, walk-in type recruitment throughout the year. Making BMTC job attractive by reducing the training period and increase in the initial salary levels as current ones are below subsistence allowance level.

6. BIBLIOGRAPHY
1. FROM THE WEBSITE www.bmtcinfo.com 2. FROM THE WEBSITE www.google.com 3. COMPANY ANNUAL REPORT 2006-2007. 4. K.ASHWATHAPPA HUMAN RESOURCE AND PERSONNEL MANAGEMENT. 5. BMTC REFERENCE COPIES OF DIFFERENT DEPARTMENT.

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