Improving Communication

Effective Communication
Is crucial to all our roles

Improving Communication will make you more

Effective and Efficient

Communication effectively is a

Challenge

Your message has to be

Understood

3Steps to Communicate Effectively

Step 1

Listen dont Hear

Communication

Two Way

Active Listening is necessary for

Two way communication

Barriers

to Listening

Understand
What is being said

seek Clarity

Dont

Assume

Replay

what you heard

Dont focus
on your

Response

Once you understand

Response will

follow

Active listening demands

100% attention

Active Listening will send the Right signals

Step 2

Build Rapport

Be in

Sync

Pacing

Tonality

Understand their

Map of the World

Be aware of

Verbal and Non verbal

communication

Space

Gestures

Instinct

Body Language
is crucial

Effectiveness

93%
Non verbal Cues

Impact

7%
Words

Imapct

38%
Voice Quality

Impact

55%
Non verbal

Listen with your eyes

Eye Contact

Step 3

Choose Words
Carefully

Send
Your message

Remember their

Map

Use their

Language

Say only what you

Need to say

Scenarios And Stories

Use

Metaphors And Analogies

are very powerful

Connect

Emotionally And Rationally

use

Props or Visuals if appropriate

Respond

Straightforwardly
To questions

Check

Understanding

Avoid

Technical Language

Avoid

Ambiguity