Project Report On CUSTOMER SATISFATION IN NOKIA CARE " at NOKIA CARE , YAVATMAL

Submitted by "MISS. ASHWINI ANILRAO WANKHEDE" Under the guidance of "Prof. S.S.Vhatkar "

Submitted to "UNIVERSITY OF PUNE" In partial fulfilment of the requirement for the award of the degree of Master of Business Administration (MBA)

Through

Impulse Education Societys Moment Institute of Business Management, Pune411046

Declaration

I hereby declare that this project report entitled Customer Satisfation In Nokia Care, submitted by me, under the guidance of S.S.Vhatkar, Professor of MIBM is my own and has not been submitted to any other University or Institute or publisher earlier. .

Place: Pune (Ambegaon)

Date:

(ASHWINI WANKHEDE)

Acknowledgment
I have taken efforts in this project. However, it would not have been possible without the kind support and help of many individuals and organizations. I would like to extend my sincere thanks to all of them.

I am highly indebted to Kshtij Tayde (Owner / Manager of Nokia care) for their guidance and constant supervision as well as for providing necessary information regarding the project & also for their support in completing the project.

I would like to express my gratitude towards member of Exide Industries Ltd. for their kind co-operation and encouragement which help me in completion of this project.

I am sincerely grateful to Prof. xxxxx (Director MiBM),Prof. S.S. Vhatkar for their guidance and support throught my project

My thanks and appreciations also go to my colleague in developing the project and people who have willingly helped me out with their abilities.

INDEX SR
1 2 3 4 5 6 7 8 9 10 11

CONTENT
EXECUTIVE SUMMARY INTRODUCTION COMPANY PROFILE OBJECTIVES RESEARCH METHODOLOGY DATA ANALYSIS & INTERPRETATION OBSERVATIONS SUGGESTIONS & RECOMMENDATIONS CONCLUSIONS BIBLIOGRAPHY ANNEXURE

PAGE
1 2-6 7-13 14 15-16 17-34 35-36 37-41 42 43 44-47