Case on McDonalds

Aditya Mishra 111202055

Statement of McDonalds Operations Strategy

To provide unmatched consistency in operations in support of high product quality. This must be accomplished with adequate speed, low cost, and process innovation to accommodate changes in consumer tastes.

Vision:- To be the best and leading fast food around the globe Mission:- To be worlds best quick service restaurant .Being the best means providing outstanding quality product and service, clean environment and value, so that they can send each customer happy and satisfied

Contents
History Aim and objectives Business model Supply chain in Mcdonalds Operation strategy of Mcdonalds conclusion

History
The concept of McDonald was introduced in San Bernardino, California by Dick and Mac McDonald of Manchester, New Hampshire. It was modified and expanded by their business partner, Ray Kroc, of Oak Park, Illinois, who later bought out the business of the McDonald's brothers in the concept and went on and found McDonald's Corporation(1961) He revolutionized the American restaurant industry by imposing discipline on the production of hamburgers, French fries, and milk shakes.

Aim & Objective

To serve good food in an environment of fun friendliness. To be a socially responsible company To provide good returns to its shareholders To provide its customers with food of a high standard, quick service and value for money

Buissness model
Franchise model Product consistency Act like a retailer & think like a brand

Supply chain in Mcdonalds

Queuing system

Operation Strategy for Mcdonalds

CapacityFacilitiesProcess technologyintegrationWorkforceControl system-

Conclusion
McDonalds has undergone several changes since its inception in San Bernardino, California. The fast food chain has conquered the U.S. and has spread throughout the world McDonalds are doing well in their home country and other countries around the world. People love McDonalds because McDonalds make them smile. They serve and respect customers by their excellent service, quality and delicious food. People call McDonalds as a FFF (Favorite Fast Food).

Thank You!