Gvhd: Ths Trng nh Hi Thy

H thng thng tin qun l

Danh mc vit tt.

QD - UBND

Quyt nh ca y ban nhn dn

BPNV

B phn nghip v

TTTT

Thng tin th trng

Tip cn TT

Tip cn th trng

TDG

Thm nh gi

Ha n tt

Ha n thanh ton

Nhm 9 10 CTD

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Gvhd: Ths Trng nh Hi Thy

Mc lc
BNG PHN CNG NHIM V.........................................................................................................4
Li m u. .............................................................................................................................................5
1. L do chn ti. .............................................................................................................................5
2. Mc ch nghin cu ........................................................................................................................5
3. i tng v phm vi nghin cu ....................................................................................................5
4. Cu trc ti. ..................................................................................................................................5
PHN 1: ..................................................................................................................................................6
GII THIU V KHO ST HIN TRNG H THNG THNG TIN CA CNG TY THM
NH GI DCH V V SI GN .....................................................................................................6
I.

GII THIU CHUNG ......................................................................................................................6

II. QU TRNH HON THNH V HOT NG CA CNG TY. ............................................6

III.

KHO ST V HIN TRNG CNG TY ................................................................................6

1. B phn kinh doanh: .........................................................................................................................7

2. B phn Thm nh gi: ...................................................................................................................7
3. B phn Gim c thm nh: ..........................................................................................................7
1. B phn tip nhn h s: ..................................................................................................................7
2. B phn nghip v: ...........................................................................................................................7
3. B phn thng k bo co .............................................................................................................8
PHN 2: PHN TCH M HNH .........................................................................................................8
XY DNG BFD. ..................................................................................................................................8
1. S BFD quy trnh Thm nh gi Bt ng sn. .........................................................................8
1.1.

M hnh BFD tip nhn h s: ......................................................................................................8

1.2.

M hnh BFD chc nng thm nh gi: .......................................................................................9

1.3.

M hnh BFD chc nng thng k bo co:................................................................................10

2. Phn tch chi tit h thng thng tin ca b phn Thm nh gi. ................................................10
2.1.

Tip nhn h s ca khch hng. ................................................................................................10

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Gvhd: Ths Trng nh Hi Thy

2.2.

B phn nghip v.......................................................................................................................10

2.3.

Thng k bo co . ......................................................................................................................11

Phn 3: XY DNG M HNH DFD .................................................................................................11

1. M hnh DFD mc 0.......................................................................................................................11
2. M hnh DFD mc 1.......................................................................................................................13
3. M hnh DFD mc 2.......................................................................................................................15
3.1.

M hnh dng d lin DFD chc nng tip nhn h s Mc 2 ...............................................15

3.2.

M hnh dng d liu DFD chc nng TG - mc 2 .................................................................15

3.3.

M hnh dng d liu DFD chc nng lp bo co mc 2 ......................................................16

Phn 4: Kt lun. ...................................................................................................................................16

Ti liu tham kho. ................................................................................................................................17

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Gvhd: Ths Trng nh Hi Thy

BNG PHN CNG NHIM V.

CNG VIC
Phn 1

H V TN
L Hong Quc
L vn Tin

Phn 2

Nguyn Th Thanh Phng

L Vn Tm
Nguyn Th Bch Phng

Phn Word

inh Th Hoi An
V Th Thu Loan

Phn PowerPoint

L nh Ph Lc
nh Cng

Thuyt trnh

Nhm 9 10 CTD

H Phi Long

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Gvhd: Ths Trng nh Hi Thy

Li m u.
1. L do chn ti.
Trong nhng nm gn y khoa hc cng ngh vit nam tng bc hi nhp vo dng chy ca
khoa hc cng ngh tin tin trn th gii. Khoa hc cng ngh nc ta tuy mi nhng pht trin
rt nhanh v mnh m, l mt phn khng th thiu trong cc hot ng vn ha, x hi, kinh t
ca nc ta. Mt trong nhng lnh vc l lnh vc h thng thng tin qun l. Tin hc ha trong
qun l gip mt phn khng nh cho cc nh qun l iu hnh lm vic mt cch khoa hc,
chnh xc v hiu qu.
Qun l l mt trong nhng cng vic phc tp tn nhiu thi gian v cng sc. Chnh v vy, tin hc
ha trong lnh vc qun l l iu tt yu. mun qun l tt cn c nhng phn mm tt, phn mm
phi c bo mt rt cao, d s dng v nhiu tin ch.
Qua qu trnh hc tp v tm hiu chng em nhn thy mn hc h thng thng tin qun l c rt
nhiu iu th v m mnh c th vn dng vo thc t hin nay. Do chng em chn la ti
phn tch h thng thng tin qun l ca h thng thng tin nghin cu cho bi nhm ny.
2. Mc ch nghin cu
-

Cng c kin thc hc v mn h thng thng tin qun l.

Nhm rn luyn k nng phn tch v thit k thng tin qun l.

3. i tng v phm vi nghin cu

Cng ty Thm nh gi v dch v Si Gn.
4. Cu trc ti.
ti gm 2 phn.
-

Phn 1: gii thiu kho st v hin trng h thng Thm nh gi ca cng ty.
Phn 2: lp m hnh nghin cu BFD, DFD.
Phn 3: kt lun

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Gvhd: Ths Trng nh Hi Thy

PHN 1:

GII THIU V KHO ST HIN TRNG H THNG THNG TIN CA CNG TY

THM NH GI DCH V V SI GN

I.

GII THIU CHUNG

Cng ty Thm nh gi v Dch v Si Gn c B ti chnh cng nhn l doanh c chc

nng v iu kin hot ng thm nh gi ti sn nm 2012 theo Thng bo s 58/TB-BTC
ngy 20/01/2012.
II.

QU TRNH HON THNH V HOT NG CA CNG TY.

Tin thn ca Cng ty l Trung tm Dch v thm nh gi v bn u gi ti sn thuc S Ti

chnh Thnh h H Ch Minh thnh l theo Quyt nh s 51/2004/Q-UB ngy 08/03/2004 ca y
ban nhn dn thnh ph.
Ngy 12/09/2007, y ban nhn dn thnh ph H Ch Minh c Quyt nh s 4123/QUBND v vic ph duyt phng n v chuyn Trung tm Dch v Thm nh gi v Bn u gi
ti sn thnh Cng ty C phn T vn Thm nh gi v Dch v Ti chnh.
T ngy 07/05/2008, Cng ty c phn t vn thm nh gi v dch v ti chnh hot ng
theo Giy chng nhn ng k kinh doanh cng ty c phn ln u s 4103010223 ngy 07/05/2008
do S K hoch v u t thnh ph H Ch Minh cp.
T ngy 05/7/2010 Cng ty CP T vn Thm nh gi v Dch v Ti chnh c i tn
thnh Cng ty c phn Thm nh gi v Dch v ti chnh Si Gn theo Giy chng nhn ng k
kinh doanh v ng k thu cng ty c phn s: 0303291132 ngy 05/7/2010 do S K hoch v u
t thnh ph H Ch Minh cp. Cng ty c phn Thm nh gi v Dch v Ti chnh Si Gn cng
c B Ti chnh tip tc cng nhn l doanh nghip iu kin hot ng thm nh gi ti
sn trong cc nm 2010 , 2011.
Ngy 20/01/2012 B Ti chnh tip tc cng b Cng ty Thm nh gi v Dch v ti chnh
Si Gn l doanh nghip c chc nng v iu kin hot ng thm nh gi ti sn nm 2012 ti
Thng bo s 58/TB-BTC.
III.

KHO ST V HIN TRNG CNG TY

Cc hot ng qun l Thm nh gi Bt ng sn ca Cng ty C phn thm nh gi v

dch v ti chnh Si Gn do cc b phn sau y m nhim
B phn kinh doanh
B phn Thm nh gi
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Gvhd: Ths Trng nh Hi Thy

B phn Gim c
1. B phn kinh doanh:

Tip nhn h s t khch hng

T vn cho khch hng v quy trnh thc hin v bng gi dch v Thm nh gi
2. B phn Thm nh gi:
Tip nhn h s t b phn kinh doanh
Lp k hoch x l h s
Kho st thc t tnh hnh th trng lin quan n Bt ng sn
Phn tch v x l s liu c ly t th trng
Vit chng th, bo co gi ln ban Gim c
3. B phn Gim c thm nh:
Tip nhn v k h s t phng kinh doanh
Tip nhn bo co Thm nh
Chuyn chng th v cho b phn kinh oanh.
Cc hot ng nghip v ca cng ty.
B phn tip nhn h s.
B phn nghip v.
B phn thng k bo co.
1. B phn tip nhn h s: (1) khi c khch hng yu cu b phn s t vn cho khch hng
nhng quyn li cng ngha v ca khch hng nhn c khi tin hnh thm nh gi ti sn;
(2) khi khch hng chp nhn v yu cu thm nh gi ti sn ca khch hng th b phn th
k s tip nhn h s cn thm nh ca khch hng, nu trong qu trnh kim tra v ch i
thng bo t ban lnh o cng ty, h s ca khch hng cn thiu st hay cn khch hng
cung cp thm nhng thng tin th th k s gi yu cu cho khch hng; (3) sau khi ph duyt
ca ban lnh o truyn xung b phn tip nhn s lp hp ng gia khch hng v cng ty
cng nh 1 s cam kt m 2 bn tha thun v gi cho khch hng.
2. B phn nghip v: (1) khi nhn c thng bo t b phn tip nhn h s b phn nghip
v s vch ra nhng k hoch thc hin qu trnh thm nh gi; (2) sau b phn s gi
yu cu cho b phn kho st cht lng i thu thp nhng thng tin lin quan n bt ng
sn cn thm nh; (3) khi c y trong tay nhng d liu v th trng b phn s c
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H thng thng tin qun l

nhng chuyn vin thm nh tin hnh phn tch;(4) sau khi p dng 1 s phng php
nghip v cc chuyn vin a ra mc gi c lng cho ti sn thm nh; (5) sau ghi
chng th thm nh gi ln cho b phn nghip v b phn nghip v c c s bo cho
khch hng v ng thi chuyn ln cho b phn thng k bo co.
3. B phn thng k bo co: (1) nhn chng th bo co t b phn nghip v; (2) thu thp cc
d liu trong kho lu tr vit bo co thm nh; (3) lu kho d liu lm c s.
PHN 2: PHN TCH M HNH
XY DNG BFD.
1. S BFD quy trnh Thm nh gi Bt ng sn.
Quy trnh thm nh gi bt
ng sn

1.B phn tip nhn h

s
2. B phn nghip v
3. Thng k bo co

1.1.

M hnh BFD tip nhn h s:

1. Tip nhn h s

1.1 T vn khch hng

1.2 Kim tra h s ca khch hng
1.3 Gi yu cu cung cp thm h
s cho khch hng
1.4 Lp hp ng
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H thng thng tin qun l

M t chi tit chc nng tip nhn h s:

-

1.1 T vn khch hng: Sau khi khch hng n yu cu thm nh gi b phn tip nhn h
s s t vn cho khch hng v ph thm nh gi

1.2 Kim tra h s ca khch hng: B phn tip nhn h s s kim tra xem h s khch
hng cung cp y thm nh gi cha.

1.3 Gi yu cu cung cp thm h s cho khch hng: Nu h s cha cha , b phn

tip nhn h s s gi yu cu cung cp thm h s.
1.4 Lp hp ng: Sau khi xem xt cc iu kin tha gia hai bn, b phn tip nhn h
s nhn hp ng thm nh gi.

1.2.

M hnh BFD chc nng thm nh gi:

2. B phn nghip v

2.1 Ln k hoch thm nh gi

2.2 Kho st tnh hnh th trng
2.3 Phn tch thng tin

2.4 c tnh gi tr bt ng sn

M t chi tit chc nng thm nh gi:

2.1 Ln k hoch thm nh gi: Sau khi tip nhn h s thm nh gi, b phn nghip v ln k
hoch thm nh gi.
2.2 Kho st tnh hnh th trng: b phn nghip v tin hnh kho st th trng thu thp
thng tin.
2.3 Phn tch thng tin: sau khi kho st, cc thm nh vin tin hnh phn tch thng tin thu thp
c.
2.4 c tnh gi tr bt ng sn: thm nh vin da vo d liu phn tch c tnh gi tr bt
ng sn.
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1.3.

M hnh BFD chc nng thng k bo co:

3. Bo co

3.1 Lp chng th
3.2 Vit bo co

3.3 Lu kho
M t chi tit chc nng bo co:
o 3.1 Lp chng th: da vo kt qu thm nh lp chng th thm nh gi.
o 3.2 Vit bo co: sau khi lp chng th, gi ln ban lnh o k duyt.
o 3.3 Lu tr: chng th s c li trong h s cng ty.
2. Phn tch chi tit h thng thng tin ca b phn Thm nh gi.
2.1.
-

2.2.
-

Tip nhn h s ca khch hng.

Kim tra h s ca khch hng: Sau khi nhn c h s ca khch hng, nhn vin kim tra
v tip nhn h s thm nh.
Gi yu cu cung cp h s cho khch hng: trong trng hp h s khch hng khng y
, nhn vin gi yu cu cho khch hng, ngh c cung cp thm thng tin v ti
sn cn thm nh.
T vn cho khch hng: Khi khch gi nhu cu cn thm nh cho nhn vin t vn, nhn
vin t vn s t vn cho khch hng nhng trnh t cng nh quy trnh v phng php thm
nh gi ti sn bt ng sn. ng thi gi thng bo gi dch v cho khch hng.
Lp hp ng: Sau khi 2 bn tha thun nhng iu khon, b phn t vn chuyn h s cho
ban gim c, c xt duyt s chuyn h s v cho b phn t vn. B phn t vn lp hp
ng thm nh gi gm 2 bn c php l nh nhau, giao cho khch hng 1 bn v cng ty
thm nh gi li 1 bn lm cn c lu gi h s.
B phn nghip v.
Ln k hoch thm nh gi: sau khi b phn tip nhn h s gi yu cu thm nh ca khch
hng, b phn nghip v ln k hoch thm nh gi.

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-

2.3.

Kho st tnh hnh th trng: sau khi ln k hoch b phn nghip v c nhn vin i kho st
tnh hnh th trng lin quan n bt ng sn.
Phn tch tnh hnh th trng bt ng sn: khi c c nhng thng tin s b v th trng,
chuyn vin thm nh gi s da vo nhng thng tin phn tch nhng yu t nh
hng n tnh hnh th trng bt ng sn.
c tnh gi tr bt ng sn: da vo nhng thng tin c c chuyn vin thm nh s s
dng nhng phng php thm nh gi a ra mc gi c lng cho bt ng sn.
Thng k bo co .

o Sau khi thm nh xong mt ti sn bt ng sn no tt c cc b phn chc nng trong h

thng u lu kho lu tr nhng thng tin lin quan n tng b phn chc nng trong
mi thi im, phi bo co chnh xc v kp thi nu ban lnh o yu cu.
o Cc h s d liu thu thp c: n t hng, h s lu tr thng tin khch hng, phiu thu,
phiu chi, ha n thanh ton, thng tin th trng, bo co.
- Lp chng th: a ra kt qu bo co gi li cho b phn tip nhn chuyn n khch
hng.
- Vit bo co: sau khi qu trnh thm nh xong 1 ti sn cn thm nh chuyn vin vit bo
co xc nh kt qu gi ln ban gim c xt duyt.
- Lu tr: sau khi gi cho ban gim c chuyn vin lu tr h s lm cn c.
Phn 3: XY DNG M HNH DFD
1. M hnh DFD mc 0.
Bng xy dng m hnh DFD mc 0 (mc ng cnh).
Khch hng

Yu cu

Th trng
tt phn nh

Gi mc gi

Bo gi

thanh ton
H thng thm
nh gi

Tip cn TT
Bo co
Phn hi

Nhm 9 10 CTD

Ban lnh
o
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Gvhd: Ths Trng nh Hi Thy

M t chi tit mc ng cnh (mc 0).

(1) Khch hng gi yu cu cho h thng thm nh gi ca cng ty.
(2) H thng gi ha n bo gi ph dch thm nh.
(3) H thng tip cn th trng.
(4) Phn nh thng tin th trng bt ng sn li cho h thng.
(5) Gi bo co thm nh gi cho ban lnh o.
(6) Ban lnh o k duyt v phn nh li cho h thng
(7) H thng a ra mc gi bn gi li cho khch hng.
(8) Khch hng thanh ton cho h thng.

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H thng thng tin qun l

2. M hnh DFD mc 1.
Bng xy dng m hnh DFD mc 1.
Khch
hng

Yu cu

Th trng

ha n
H s

Thng tin
Chng th

Hp ng

tip cn

lu kho

phn nh

Hp ng

thng tin

Ha n tt

thanh ton

Chuyn h s
1.Tip nhn
h sLu kho
chng th

gi chng th
Chng th

2. BPNV
lu kho
TTTT

gi chng th
lu kho

lu kho

Bo co

Phn hi

3.Gi
Thng
bok
co
bo co

Bo co

Ban lnh
o

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M t chi tit m hnh DFD mc 1.

(1) Khch hng gi yu cu cho b phn tip nhn h s.
(2) B phn tip nhn h s gi thng tin cho khch hng.
(3) B phn tip nhn h s lu thng tin h s khch hng.
(4) Khch hng cung cp thng tin v bt ng sn cho b phn tip nhn h s.
(5) B phn tip nhn h s lp hp ng vi khch hng.
(6) Lu kho hp ng.
(7) Gi ha n thanh ton cho khch hng.
(8) Lu kho ha n thanh ton.
(9) Chuyn hp ng cho b phn thm nh.
(10)

B phn nghip v tip cn th trng.

(11)

Phn nh ca th trng v b phn thm nh.

(12)

Lu thng tin th trng.

(13)

Vit chng th phn hi cho b phn tip nhn h s.

(14)

Luu chng th thm nh.

(15)

Vit bo co gi b phn thng k bo co.

(16)

Lu bo co thm nh gi.

(17)

B phn thng k lp bo co hot ng gi ban lnh o.

(18)

B phn thng k lu bo co hot ng.

(19)

Ban lnh o gi kin phn hi v b phn tip nhn h s.

(20)

B phn tip nhn h s gi chng th cho khch hng.

(21)

B phn tip nhn h s lu kho chng th.

(22)

B phn tip nhn h s nhn ha n thanh ton ca khch hng.

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H thng thng tin qun l

3. M hnh DFD mc 2.

M hnh dng d lin DFD chc nng tip nhn h s Mc 2

1.1. Kim tra
1.2. Cung cp d
liu
Cung cp h s
3.1.

KHCH
HNG

Cung cp thm h s

Hp

1.4. Lp hp ng

ng

1.3. T vn

Hp ng

3.2.

M hnh dng d liu DFD chc nng TG - mc 2

K hoch

2.1 Ln k hoch

TG

2.2. Kho st
thc t
Thng tin

2.4. c tnh gi

tr BS

Kt qu c tnh

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2.3. Phn tch th

trng

Kt qu phn tch

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H thng thng tin qun l

3.3.

M hnh dng d liu DFD chc nng lp bo co mc 2

Kt qu c tnh

3.1 Lp chng
th TG

Chng th TG

Khch hng

3.2. Trng
phng TG k
duyt

3.3. Ban gim

Chng th thm nhc
gi k duyt
Tip nhn h
s

Chng th TG

Phn 4: Kt lun.
-

ti ny phn tch h thng thng tin qun l vi quy m nh, phn tch h thng v d
liu v xy dng m hnh thc th lin kt cho h thng. T to c d liu xy dng
m hnh h thng Thm nh gi.
V thi lng thuyt trnh cho bi nhm ny ch c 15 pht hn na y l ln u tin nhm
phn tch h thng v lp m hnh nn c nhng b ng gia thc t v l thuyt c hc.
hi vng c v cc bn gp bi bo co ca nhm c hon thin hn.

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Gvhd: Ths Trng nh Hi Thy

Ti liu tham kho.

Bi ging h thng thng tin qun l. Gv: Ths Trng nh Hi Thy.

inh th hin (2004) phn tch thit k h thng qun l thng tin. Nxb thng k.
Ebook.edu.vn.
http://thamdinhgiasaigon.vn/vn/aspx.

Nhm 9 10 CTD

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