Roll No........................... Total No.

of Questions : 13]

[Total No. of Pages : 02

Paper ID [H1208]
(Please fill this Paper ID in OMR Sheet)

DATHM (204) (S05) (Sem. - 2nd) TRAVEL AND TOUR MANAGEMENT Time : 03 Hours Maximum Marks : 75 Instruction to Candidates: 1) Section - A is Compulsory. 2) Attempt any Nine questions from Section - B. Section - A Q1) a) What is tour operation? b) Who is an inbound travel agent? c) What do you understand by the term itinerary? d) Mention a few baggage handling rules. e) Name various departments in a travel agency. f) What is a visa? g) What is the importance of itinerary in tour package? h) What is an appropriate package prepared by a tour operator? i) j) What are the different products provided by travel agents? What are the different services provided by travel agents? (15 2 = 30)

k) Being a travel agent what necessary information would you provide to the first time travelers? l) What are the extra services provides by a travel agent? m) What travel documentation is required by an international tourist? n) What is FOREX? o) What is Poe? A-418 P.T.O.

Section - B (9 5 = 45) Q2) Write down the steps for setting up a travel agency. Q3) Differentiate between a tour operator and a travel agent. Q4) What is the process of handling customers call in a travel agency? Q5) What are the different types of travel agents and their roles? Q6) What is Itinerary making? Discuss the steps involved and pre-requisites while preparing an itinerary? Q7) Discuss the procedure used to book a holiday? Q8) Differentiate between inbound and outbound tour operator. Q9) What is a package tour and how it is different from an individual tour and what are its advantages? Q10) What is the role of IATA in travel trade? Q11) What are the main documents required for and inbound traveler coming to India? Q12) Write a short notes on Travel & Tour Management. Q13) How tour operator deal with different service providers while developing a package tour?

A-418