Resume

Name: Rajkishor Singh

Seeking Position of:
Country of current
employment:
Phone: +91-22-
Mobile: +91-92-9870353739
MSN ID: raj20_singh@msn.com
Rediff ID:
rajvir9892@rediffmail.com
Email address:
Experience
Support Engg
India
Best Time to Call:
In the morning between 7 am to 9 pm.
Best time for Online contact:
After 7 a.m.
rajvir9892.1981@indiatimes.com
Total No. of Yrs :- 4 years

o
Dialer Support Engg
(Unified IP 6.5.0 & 6.5.1)
CS infocomm Pvt Ltd. (Channel Nov 2008 – Present
Partner - Aspect)
Service creation and provide the dial plan for the service.
o Assigning the proper filter.
o Allocation of the agent’s login resources.
o Resource group creation and T1 allocation.
o Configuration of the inbounds number and assigned to particular service and
users.
o Co-ordinate with the CS infocomm engineers if major problem occurs in the
server and solved the problem.
o Leads management according.
o If any problem with IPLC or any other reason (Down Time) then coordinate
accordingly and solve the problems.
o Handle the dialer reports which are required for the managements
o Installation of software and operating system on System & Servers.
o Taking proper backup of all important data time to time Sybase database.
o Communicating with IT manager for tech requirement and issues.

Dialer Support (Ensemble Pro 5.2)

Adventity BPO Services Pvt. Ltd. Aug 2007 – Nov 2008

o Service creation and provide the dial plan for the service.
o Assigning the proper filter.
o Allocation of the agent’s login resources.
o Resource group creation and T1 allocation.
o Address escalation for level 2 problems and co-ordinate with Concerto
o If any problem with PRI lines or any other reason (Down Time) then
coordinate accordingly and solve the problems.
o Periodic reports for upper management for performance and efficiency of
Technical equipments.
o Creating Call tables and generating the daily reports of utilization of
database, taking backup of databases from time to time.
o Handle the dialer reports which are required for the managements
o Communicating with IT manager for tech requirement and issues.
o Automating the manual process in Lead management using SQL Server
2000, MS Access and excel etc to achieve timelines.
o Ensure that sufficient capacity exists to meet current and anticipated future
demands.
o Training agents about the usage of dialer applications and providing support.