CPNI

In 1999, the Federal Communications Commission (FCC) enacted rules protecting the customer information gathered by local, long distance and wireless phone companies such as the phone numbers that a customer calls, when the calls are made, and the different services a customer uses. This information is referred to as Customer Proprietary Network Information (CPNI). The FCC is empowered to investigate consumer complaints about unauthorized or unlawful disclosure of customer information, and can issue citations and propose fines. CPNI information as defined above can be given out only under the following circumstances: Over the phoneIf the customer calls in we can: o send the information to the address of record for the account o call the phone number of the account and relay that information. o OR If the customer is able to provide call detail information to you during a customer initiated call without your assistance, then you are permitted to discuss the call detail information provided by the customer. In personIf the customer appears at your location and shows photo ID that corroborates your account information, you may disclose CPNI. Access to CPNI information will be password protected and only available to those employees who need it for the completion of job duties. Disciplinary action for misuse of CPNI will be in accordance with company policy as stated in the employee manual. Education: In general INS will share the above circumstances for disseminating CPNI to all employees yearly and cover it in new employee orientation. INS will provide education to individuals with specific access to CPNI. These individuals will receive initial education and periodic updates on their individual responsibilities in protection and non disclosure of that information & access. INS does not use CPNI for sales or marketing. INS does not disclose CPNI data outside the company except when required by a lawful subpoena, for purposes of billing and collection, and when necessary to protect the rights or property of the company or its customers.