Professional Documents
Culture Documents
STEPARIES MARTIN
ZITA DEWI
FARIDAH ABIK
ZAITON MAMAT
Quality Circle
Voluntary group of employee and
supervisor
8-10 members
QC works on the basic of a
continuous & on going process in an
organization.
In 1960s first quality circle develop.
Developed in Japan, it spread to
more than 50 countries.
‘’ Wherever they are, human beings
are human being’’. Ishikawa wrote this
book in a 1980 preface to the English
translation of the Koryo.
Middle and upper management the
parent-teacher
concept
based upon recognition of the value
of the worker as a human being, as
someone who willingly activities on
his job, his wisdom, intelligence,
experience, attitude & feelings.
3 major quality concept
Quality circle is a form of participant
management.
Quality circle is a human resource
development technique.
Quality circle is a problem solving
technique.
Objective
Change in Attitude
Self Development
Development of Team Spirit
Improved Organizational Culture
Benefits of Forming Quality
Circles
Increased in quality consciousness of
employees development
The benefit of QCs
Promote individual self-development
Promote team work and fellowship
Improve overall company
performance and corporate image
Organization Structure
Appropriate organization structure
for its effective & efficient
performance.
Varies from industry to industry,
organization to organization.
Element of quality circle
A steering committee
Coordinator
Facilitator
Circle leader
Circle members
Quiz time
Launching Quality Circle
Launching of quality circle step
• Expose middle level executives to the
concept.
• Explain the concept to the employees
& invite them to volunteer as
members of Quality Circle.
• Nominate senior officers as
facilitators.
• Form a steering committee.
Arrange training of coordinators,
facilitators in basics of quality circle
approach, implementation techniques
& operation. Later facilitator may
provide training to circle leaders &
circle members.
A meeting should be fixed preferably
one hour a week for the quality circle
to meet.
Formally inaugurate the quality
circle.
Arrange the necessary facilities for
Training
Appropriate training- need to be
imported
Such training comprises of:
Brief orientation program for top
management.
Program for middle level executives
Training of facilitators
Training for circle leaders and
members
Process of operation
Problem identification
Identify a number of problems
Problems Analysis
Clarified and analyzed
Implementation of solution
Evaluated recommended solution
Success is a journey
How to use the concept
3 main part
Identifying
Free to brainstorm – no bad ideas
List & analyzed each problem
Analyzing
Focus on one problem
Create an appropriate solution
Involves opinion from member and
researcher
Analysis :
Prepare to solve the problem
Explain in;
How it works
What solution result should be
Result- shown to the managers and
Basic quality problem
solving
Basic seven QC tools
Analyze data & present
result
Check sheets, pareto chart,
ishikawa diagram, flow
diagram, histogram, scatter
plot, control chart
Pareto chart
Determine priority for quality
improvement activities
Provide tool for visualizing the
pareto principle
Determine which problem
should be solve first
Provide a before-and-after
comparison
Pareto Chart
Pareto Chart
Pareto Chart
Ishikawa Diagram
Referred to as cause-and effective diagram,
tree diagram, or fishbone diagram