FINAL STUDY GUIDE 1. PROTEAN CAREER 2. COACHING ROLES 3. PROGRESSIVE DISCIPLINE (p. 298-301) -Hot stove rule.

Like the hot stove, an organizations discipline should give warning and have consequences that are consistent, objective, and immediate. Progressive discipline a formal discipline process in which the consequences become more serious if the employee repeats the offense 4. ALTERNATIVE DISPUTE RESOLUTION 5. INCENTIVE PAY 6. BALANCED SCORECARD 7. COLLECTIVE BARGAINING 8. ARBITRATION 9. UNIONIZATION PROCEDURES p. 435 10. HIGH PERFORMANCE ORGANIZATIONS 11. HOFSTEDE'S CULTURAL DIMENSIONS 12. GAINSHARING (chat 4 p.364 13. WAGE RATIO is the comparison of the top earner and the bottom earner in the same company 14. TERMINATION PROCEDURES 15. MOTIVATION TECHNIQUES USED BY SID IN THE SID STORY - Pumpkin, plan spontaneous recognigtion (plan the reward and make it look a surpise,), Look for one good thing in your workers because you will always see the bad things. If they do not what you lookingthey can cater to it. Shake hands, tell them goo job. Give them a score, put up a scoreboard. 16. ORGANIZATIONAL CHANGE BEST PRACTICES 17. UNFAIR LABOR PRACTICES p.434