Resetting your Oracle Clinical (OC), Remote Data Capture (RDC), and Thesaurus Management System (TMS) password

Accel-Account Manager
Accel-Account Manager
Oops! I forgot my password. Will you reset my password?

without

Accel-Account Manager
Oops! I forgot my password. I will reset it with Accel-Account Manager on my own.

with

End-User

End-User

Yes, I will log a support ticket requesting a password reset.

Manager

I received a support ticket to reset a password. Ill notify the DBA and IT Professional.

Support Representative

Dear DBA, Please reset the password for the database components of this account.

Dear IT Professional, Please reset the password for the IT components of this account.

We received a request to reset the password for the database/IT components of an account. We will do this now. Dear Support Representative, The password for the IT components of the account has been reset. Dear Support Representative, The password for the database components of the account has been reset.

Automatic password reset takes place

DBA

IT Professional

Great, I heard back from both the DBA and IT Professional that the password has been reset. Dear Manager, The password for this account has been reset.

Support Representative
Great, I just received notice that the password has been reset.

Dear End-User, Your password has been reset.

Manager
Great, I have a new password and can access my account again. Great, I have a new password and can access my account again.

End-User

End-User

Learn more about BioPharms OC/RDC/TMS accelerators today!