A Study on

Recruitment and Selection Process at Dell Services, Chennai

Submitted to

Sri Vikrama Simhapuri University, Tirupati In partial fulfillment of the requirement of the award of the degree of Master of Business Administration Submitted by J. Hima Bindhu (Reg. No: 351098015) Under the Guidance of Mr. M. Sandeep Kumar M.B.A., M.Phil., (Ph.D.) Department of Management Studies

Geethanjali Institute of PG Studies

(Affiliated to V.S. University, Nellore)

2009-11

Declaration

I declare that, this project report entitled A Study on Recruitment & Selection Process at Dell Services at Chennai, is original and bonafied work of my own undertaken in the partial fulfillment of the requirements for the award of the degree of Master of Business Administration and submitted to Post Graduate Department of Management Studies, Geethanjali Institute of PG Studies, Nellore, under the guidance of Mr. M. Sandeep Kumar, Assistant Professor and has not been submitted elsewhere for any degree either in part of whole. The empirical conclusions and findings of this report are based on the information collected by me.

Place: Date:

(J. Hima Bindhu) Reg: No. 351098015

Acknowledgement
Before I get into thick of the things, I would like to add a few words for the people who were part of this project in numerous ways, who gave me unending support right from the stage the project idea. I express my sincere gratitude to my Faculty Guide Mr. M. Sandeep Kumar, Assistant Professor, Department of Management Studies for his unfailing interest and inspiring guidance in the conduct of the project reported here. In spite of his extremely busy schedule he always had time to spare for this study. His scholarly eminence and thoroughness in going through this report and valuable comments greatly helped me in improving this presentation. I also thank profusely the Head of the Department Ms. A. Sowjanya, Assistant Professor for providing me this opportunity. My sincere thanks are due to the Director and the Academic Coordinator of the institution for the providing me with all the facilities required for the execution of this work. I owe a special debt of gratitude to Mr. P. Kamalakannan, the Personnel Manager DELL Services, Chennai for his co-operation in collection of secondary data required for the present study.

J. Hima Bindhu Reg: No. 351098015

Table of Contents

Chapter No.
Chapter -1

Contents
Introduction (i) Industry profile (ii) Company profile (iii) Product profile Research methodology Need for the study Scope of the study Objectives of the study Data Collection Limitations of the study Data analysis and interpretation Findings Suggestions Conclusions Annexures Questionnaire Bibliography

Page No.
1 - 18 19 - 25 26 60 61 - 66 67 - 71 72 73 74 75 76 77 - 106 107 108 109 110 114 110 113 114

Chapter-2 Chapter-3

Chapter-4 Chapter-5

Chapter-6

List of the Tables

Sl. No.

Title of the Table

Page No.

1 2 3 4 5 6 7 8 9

Table showing the no of years employee worked in this organization. Table showing in which department the employee is working. Table showing how the employee knew about the recruitment in DELL Services. Table showing the reasons for choosing the job. Table showing the basis on which the Organization recruited the employee. Table showing the type of recruitment process the employees have undergone in the Organization. Table showing how the employees feel about recruitment process in DELL Services. Table showing how the Typing Test was held. Table showing the time gap between hiring and placement. Table showing how for the adequate and reliable information about the company and job the company has given to the employees. Table showing on what basis the organization gives promotion. Table showing the response for the Interview Process undergone by the employees in the Organization. Table showing the response for duration of the Interview Process

77 79 81 83 85 87 89 91 93

10

95

11 12 13

97 99 101

14

Table showing theresponse for emotional questions is important in interview selection process of this organization. Table showing, is there need for any change in recruitment & selection procedures in this Company.

103

15

105

List of the Charts Sl. No.

1 2 3 4 5 6 7 8 9

Title of the Chart

Chart showing the no of years employee worked in this organization. Chart showing in which department the employee is working. Chart showing how the employee knew about the recruitment in DELL Services. Chart showing the reasons for choosing the job. Chart showing the basis on which the Organization recruited the employee. Chart showing the type of recruitment process the employees have undergone in the Organization. Chart showing how the employees feel about recruitment process in DELL Services. Chart showing how the Typing Test was held. Chart showing the time gap between hiring and placement.

Page No.
78 80 82 84 86 88 90 92 94

10

Chart showing how far the adequate and reliable information about the company and job the company has given to the employees. Chart showing on what basis the organization gives promotion. Chart showing the response for the Interview Process undergone by the employees in the Organization. Chart showing the response for duration of the Interview Process. Chart showing the response for emotional questions is important in interview selection process of this organization. Chart showing, is there need for any change in recruitment & selection procedures in this Company.

96

11 12 13

98 100 102

14

104

15

106

Introduction
Industry profile Company profile Product profile

Research Methodology

Need for the study Scope of the study Objectives of the study Data Collection Limitations of the study

Data Analysis and Interpretation

Findings Suggestions Conclusions

Annexures
Questionnaire

Bibliography