Contents

PART ONE Using Operations to Compete

Chapter 1 Competing with Operations Supplement A Decision Making Chapter 2 Project Management 1 18 29 58 85 116 123 148 172 183 205 213 253 265 279 309 316 352 391 422 467 475 486 493

PART TWO Managing Processes

Chapter 3 Process Strategy Chapter 4 Process Analysis Supplement B Simulation Chapter 5 Quality and Performance Chapter 6 Capacity Planning Supplement C Waiting Lines Chapter 7 Constraint Management Chapter 8 Lean Systems

PART THREE Managing Supply Chains

Chapter 9 Supply Chain Design Chapter 10 Supply Chain Integration Chapter 11 Location Chapter 12 Inventory Management Supplement D Special Inventory Models Chapter 13 Forecasting Chapter 14 Operations Planning and Scheduling Chapter 15 Resource Planning Supplement E Linear Programming

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Supplement F Financial Analysis Supplement G Acceptance Sampling Plans Supplement H Measuring Output Rates Supplement I Learning Curve Analysis Supplement J Operations Scheduling

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