Question 1

A. Explain the range of different types of conflict that can occur in an organization. Answer: In my own understanding, conflict is inevitable in every aspect of life, so does in an organization. Conflict is a dispute or misunderstanding of between two parties. The most five types of conflict are as follows interdependence conflicts, differences in styles, differences in background/gender, differences in leadership, and personality clashes (http://www.leadership-and-motivation-training.com/types-of-conflict-in-the-workplace.html). Interdependence conflict occurs when one of your co-workers depends on your output or result of your task in order for him to get his job done. Example given: An IT supervisor depends on your project for database so he can finally summarized all the details of its operation. Unfortunately, you didnt finish the task on time because of personal reasons. And now, his work is at risk. Differences in style mean that there are people who preferred to have his own style of doing the task. There are people once given the tasks and deadline, will focus and quickly right away starts to do this job on or before the deadline. Others work differently; they are some who will not do it right away unless the due is soon, cramming part. Differences in background/gender, as we come in different walks of life, background, and personal experiences, conflict will arise any time at the moment you clash out within the workplace because work-related issues. Differences in leadership, leaders have many ways of leading their team. Staff or employees need to cope up with their leaders demands the whole entire day. Making some of the employees irritated, confused or just want to give up. Personality clashes happens and does creates conflict in the workplace fueled by emotions.

B. Explain what procedure should be in place and followed to manage these conflicts There is a difference between resolving a conflict and managing conflict. Resolving a conflict ends the dispute by satisfying the interests of both parties. Managing a conflict contains specialized interaction that prevents a dispute from becoming a destructive battle. Managing a

conflict attends to the personal issues so as to allow for a constructive relationship, even though the objective issues may not be resolvable

(http://conflict911.com/guestconflict/conflictinorgs.htm). A key to successful of resolving or managing conflict is to both parties must have an open mind and thus the manager and the immediate leader should be in the middle and not being a biased. A good procedure is first to talk personally with them, hearing the two sides of the story. Next is to discuss positive ways wherein they can resolve their issues in most peaceful manner. Question 2 Answer:

A. Identify one of the types of conflict that you described in Question 1 and discuss the features, causes, issues, and reasons for the conflict. Difference in leadership

B. Explain what could have been done to prevent the conflict.

Question 3 (L02 Assessment Criteria 2.3)

Answer A OR B

A. Select and describe a conflict which has occurred in your own organisation or one you can research, and evaluate how effectively that conflict was managed focusing primarily on that organisations procedures which were in place and being followed. B. Read the case study and evaluate how effectively the conflict was managed focusing primarily on the procedures which were in place and being followed. Case Study Petunia is a senior manager in Magic Wonder Call Centre (Pty) Ltd, and Lerato is a manager indirectly reporting to her for the last two years. One day Petunia instructs Lerato to make copies of a document for an urgent meeting. When Lerato does not, in the view of

Petunia, do this quickly enough, an altercation takes place which leads to Petunia accusing Lerato of insubordination. Nothing comes of the incident, until two months later when Lerato lodges a grievance that she was unfairly moved from the window office, accusing Petunia of victimising her. Lerato is offered an alternative position in another department in response to the grievance, but she refuses to take it, saying that it would be a boring, dead end job. Lerato starts to lobby staff against Petunias management style saying that Petunia has something against strong women and giving them mundane tasks to undermine them. She then starts refusing to take instructions from Petunia saying that she does not directly report to Petunia. Petunia claims she could not even talk to Lerato. The tension starts impacting on performance in Magic Wonder.

Petunia approaches the human resources department and asks them to take disciplinary action against Lerato for undermining her authority and for being insubordinate. Lerato is charged and, after internal disciplinary measures taken, dismissed.

Learning Outcomes achieved in the assignment: By completing this assignment successfully, the learner would have achieved the following learning outcomes:2.1 explain the procedures an organisation should follow when dealing with different conflict LO2 Understand the nature of industrial conflict situations and its resolution 2.2 explain the key features of employee relations in a selected conflict situation 2.3 evaluate the effectiveness of procedures used in a selected conflict Grading Criteria To achieve a pass grade the To achieve a merit grade the evidence must show that you evidence must show that, in are able to: addition to the pass criteria, you are able to: P1 Define, in your own words, what is meant by the term conflict P1 Describe, in your own M1 Discuss, in your own words and with examples, words, the range of the range of different different types of conflict types of conflict that can that can occur in an occur in an organisation organisation P1 Describe, in your own M1 Account for the procedure words and with examples, that should be in place and what procedure should be followed to manage the in place and followed to different types of conflict manage the different in an organisation types of conflict in an organisation P2 Describe a type of M2 Discuss the type of conflict conflict that you that you identified in identified in Question 1 Question 1 M2 Discuss what could have been done to prevent the conflict identified in Question 1 To achieve a distinction grade the evidence must show that, in addition to the pass and merit criteria, you are able to:

D1

Evaluate the range of the different types of conflict that occur in an organisation Evaluate the procedure that should be in place and followed to manage the different types of conflict in an organisation

D1

D2

M2

Evaluate the type of conflict that you identified in Question 1 Assess what could have been done to prevent the conflict in Question 1

P3 P3

Describe the nature of the M3 conflict Define the term effective with reference to conflict management Describe the background M4 to the situation in which Sarah finds herself

P4

Discuss how effectively D3 the conflict was managed with particular reference to what procedures that were in place and were being followed Discuss what Sarah should D4 do in this situation

Evaluate how effectively the conflict was managed with particular reference to what procedures were in place and were being followed Evaluate the different ways in which Sarah could respond to the situation

I - Preparation guidelines of the written part section B of Coursework Document Use standard business formats The report should be grammatically correct and word processed. Pages should be numbered. Use 11 point Arial, Times New Roman or Trebuchet script and 1.5 line space. Identify any references. Use the Harvard referencing system. Complete the title page and sign the statement of authenticity. For submission of hard copy ,Use professional file / folders &Use a butterfly or treasury tag to keep the pages of your work together. You will pass the assignment only if you achieve all Pass criteria. Student must provide evidence that learning outcomes of the subject have been met. Assignment will be checked for Plagiarism. Appropriate Actions may be taken as per College / Edexcel Plagiarism Policy. Late work will be assessed on payment of a late assessment fee in line with the requirements of the Colleges assessment policy. Students maybe awarded a new assignment. Attached to the assignment must be a plagiarism report, the Front sheet completed and the declaration signed Use blooms triangle to evidence higher order skills

II - Plagiarism/Collusion Any act of plagiarism or collusion will be seriously dealt with according to the regulations. In this context the definition and scope of plagiarism are presented below (next section): Plagiarism is presenting somebody elses work as your own, It includes copying information directly from the Web or books without referencing the material; submitting joint coursework as an individual effort; copying another students coursework; stealing coursework from another student and submitting it as your own work. Collusion is working collaboratively with another learner to produce work that is submitted as the individual learners work .Suspected acts of plagiarism or collusion will be investigated and if found to have occurred will be dealt with according to the college procedure. Be aware of colleges and Edexcel policy for Plagiarism.

III - Submission Submission and

last

date:

last

date

is:

LAST

DATE

Each student has to submit / upload a soft copy (all parts together) on Schoology by due date also. Hardcopies are not accepted.

IV - Good practice a. Make backup of your work in different media (hard disk, floppy disk, memory stick etc) to avoid distress for loss or damage of your original copy. b. Make an extra hardcopy of your work submitted for your own reference or later use

V - Extension and Late Submission Normally the date of submission is final and non-negotiable. However, if you need an extension for a valid reason, you must request one using a coursework extension request form available from the college. Please note that the lecturers do not have the authority to extend the coursework deadlines and therefore do not ask them to award a coursework extension. The completed form must be accompanied by evidence such as a medical certificate in the event of you being sick.

VI - Assessment and Grading This assessment is based on achievements in learning outcomes. In order to pass: All criteria identified in the assignment with reference to learning outcomes of the module must be met. Student may use Blooms taxonomy to deliver an answer evidencing attainment of higher level skills of analysis, application, evaluation, assessment, contrasting, innovation and synthesis.