Running head: BUSINESS SIMULATION II

Audrey Batista Business Simulation II Kent State University

Running head: BUSINESS SIMULATION II Part I: Position Description Position Title: Director of Student Success Department: Office of Student Success Institution: Midwest State University Reports to: Vice-President of Enrollment, Management and Student Affairs Position Status: Full-Time Salary: Commensurate with experience General Description

The Director of the Office of Student Success (OSS) will serve as the lead for the departments student success and transition efforts. Through analysis of internal data and external factors, the Director of OSS will create strategies and campaigns to help improve overall collaboration with stakeholder departments, student transition initiatives, departmental goals, and student satisfaction assessment tools. In addition, process and procedures will be developed to help improve overall communication and student satisfaction with University student success efforts. This dynamic individual will be high energy, student engaged and a unique problem solver; assuring the student experience results in quality education, a high level of student satisfaction and expanded life opportunities. Duties and Responsibilities Administrative/Budget Develop and administer the Office of Student Success departmental budget. Plan, develop, recommend and manage budgets for OSS programs that include, but are not limited to, Midwest Orientation, Arrival Weekend and Freshmen Seminar. Develop departmental policies and procedures.

Running head: BUSINESS SIMULATION II Prepare monthly and annual departmental reports. Provide weekly reports to the Vice-President of Enrollment, Management and Student Affairs. Networking/ Representation/Communication Establish and maintain liaisons with faculty and administrative staff. Coordinate assigned activities with other divisions and departments to ensure that services for students, faculty and staff are provided. Represent Office of Student Success staff at meetings and conferences. Attend departmental and university meetings and serve on university and divisional committees -

Provide information about programs and procedures to faculty, staff and students through outreach programs, in-service training, educational materials, presentations, promotional, and assessment activities.

Coordinate assessments and appropriately communicate results to the campus community.

Programming and Initiatives Develop and implement programs that serve community and student needs. Work with the Department of Student Affairs to implement and coordinate initiatives and programs that facilitate a successful student transition to the university using tools such as Early Alert and Mapworks. Create strategies and campaigns to foster overall student satisfaction through use of assessments and in-depth analysis.

Running head: BUSINESS SIMULATION II Oversee and coordinate the Midwest Orientation Program with the assistance of the Assistant Director for Orientation Initiatives and a Graduate Assistant. Oversee and coordinate the Midwest Arrival Weekend with the assistance of the Assistant Director for Student Activities Initiatives and a Graduate Assistant. -

Oversee and Coordinate the Midwest Freshmen Seminar series with the assistance of the Assistant Director for Student Transition Initiatives and a Graduate Assistant.

Supervision Supervision of the following Office of Student Success staff includes, but is not limited to the following: o Assistant Director of Orientation Initiatives o Assistant Director of Student Activity Initiatives o Assistant Director of Student Transition Initiatives o Three Graduate Assistants o Two full-time clerical coordinators

o Two undergraduate student staff employees Goal Setting Plan, develop, and achieve goals to enhance student success in accordance with University and division goals. Other Duties as Assigned Perform other duties as assigned.

Knowledge Understanding of student development theory Understanding of effective managerial and leadership methods

Running head: BUSINESS SIMULATION II Skills and Abilities Excellent customer service skills. PC literacy skills. Ability to work with all types of leadership styles. Ability to multi-task and change project priorities if needed. Flexibility and the ability to complete assigned project required Ability to work in both an independent and team environment. Ability to communicate through writing and public-speaking in a professional and clarifying manner. Ability to self-start and self-monitor work projects required Ability to balance urgency of assignments and timelines required Ability to create relationships and trust via telephone required Ability to act as a team player with a positive outlook on making an impact on others' lives Working Conditions Typical office environment. Limited lifting and carrying items up to 10lbs such as boxes of t-shirts. Traveling between buildings two through three times per week (this is subject to change). Frequently listening to and talking with students, faculty and other staff members in person or on the telephone.

Frequently sitting at a desk or workstation using a computer display, keyboard, and mouse.

Running head: BUSINESS SIMULATION II Education

Minimum: Masters degree in higher education administration, educational counseling or related field. Three to four years experience in student success programming, student activities, admissions or related field. Preferred: Ph.D in Higher Education Administration, and four years experience in student success programming, student activities, admissions or related field Evaluation The Director of the Office of Student Success will be evaluated annually on performance, fulfillment of the duties and responsibilities listed above, and additional criteria as deemed appropriate by the Vice-President of Enrollment, Management and Student Affairs.
Midwest State University is committed to Diversity and is an Equal Employment Opportunity Employer.

Running head: BUSINESS SIMULATION II Part II: Position Announcement Position Title Director Department Office of Student Success Institution Midwest State University Posted: January 2, 2013

Application Deadline: Position is open until filled (Recommended deadline- January 18, 2013) Status: Full-Time Salary: Commensurate with Experience Apply here: www.msu.com/applymsunow.edu Please have the following materials ready upon application: Cover letter Rsum Names and contact information for a minimum of three references Statement of supervisory, leadership and managerial philosophy

View the Full Position Description: www.msu.edu/applymsunow/director/oss Department Website: www.msu.edu/oss University Website: www.msu.com General Description Midwest State University is offering a unique experience to a dynamic individual, who is selfmotivated, maintains high energy, is student engaged, and a unique problem solver; assuring the student experience results in quality education, a high level of student satisfaction and expanded life opportunities. The Director of the Office of Student Success (OSS) will serve as the lead on the departments student success and transition efforts. Through analysis of internal data and

Running head: BUSINESS SIMULATION II

external factors, the Director of OSS will create strategies and campaigns to help improve overall collaboration with stakeholder departments, student transition initiatives, departmental goals, and student satisfaction assessment tools. In addition, process and procedures will be developed to help improve overall communication and student satisfaction with University student success efforts. Summary of Duties and Responsibilities The Director of Student Success programs will be responsible for duties that fall into the following categories (View the full position description for details.): Administrative and Budgetary Networking, Representation and Communication Programming and Initiatives Supervision Goal Setting Other Duties as Assigned

Qualifications Required Masters degree in Higher Education Administration, Educational Counseling, or related field. Three to four years experience in student success programming, student activities, admissions or related field. Knowledge of Student Development Theory. Knowledge of effective leadership and managerial tactics.

Running head: BUSINESS SIMULATION II Preferred Ph.D in Higher Education Administration

Four years experience in student success programming, student activities, admissions or related field

Knowledge of Student Development Theory. Knowledge of effective leadership and managerial tactics.

Mission of the Office of Student Success The mission of the Office of Student Success is to design quality programs that connect first year students to co-curricular activities that will foster student engagement through collaboration with Student Success stakeholders, continuous assessment for quality program improvement to ensure student engagement satisfaction, and by serving as the connection to the first-year experience transition towards graduation. Mission of Midwest State University Midwest State University is a comprehensive baccalaureate and specialized graduate research university with moderately selective admission standards. The University offers a comprehensive array of baccalaureate programs and master's and doctoral degrees primarily in the field of education. Midwest State University is dedicated to Outstanding teaching, scholarship, and service and to forging connections among these three interactive components of its mission. Fostering student-faculty relationships that enrich teaching and learning, develop scholarship, and encourage public service; promoting diversity and an understanding of global perspectives. Advancing the intellectual, cultural, and economic life of the state and region.

Midwest State University is committed to Diversity and is an Equal Employment Opportunity Employer.

Running head: BUSINESS SIMULATION II Part III: Recruitment Plan Advertising Plan Scope of Advertising The position for the Director of the Office of Student Success will be advertised at the national level to optimal candidate interest. Required Posting -

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The office of Human Resources at Midwest State University requires all job listings to be posted in the following locations: o Midwest State University Human Resources Job Opportunities website. www.msujobs.edu o Midwest State University teams with Monster.com to post all job opportunities. www.monster.com

Selected Websites The Director of the Office of Student Success job listing will be posted on the websites listed below: o chronicle.com o www.higheredjobs.com E-mail Advertising An email advertisement of the position will be sent out to the following departments: o Midwest Admissions Staff

o Midwest College of Education Staff

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Graduate/Doctoral Program students (Higher Education and Educational Counseling programs only)

Faculty

o Midwest Department of Student Affairs Staff

o Midwest Residence Life Central Staff Residence Hall Directors Assistant Residence Hall Directors

o Midwest Center for Student Organizations Staff

o Midwest Academic Advisors Staff Conference Advertising o NASPA o ACPA o TPE (Connected with NASPA) Timeline October 2012 October 1: Director, Office of Student Success position becomes available. October 2- 5: Constitute the search committee. October 8, 2012: Finalize the search committee.

Running head: BUSINESS SIMULATION II November 2012 November 2: Committee meets to review and edit the position description. November 16: Committee meets to compose the position announcement.

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December 2012 The committee will not meet this month.

January 2013 January 2: Post position announcement to selected locations. January 18: Unofficial application deadline.

February 2013 February 1: The committee meets to screen applications. February 15: The committee meets to finalize top candidates.

March 2013 March 4-8: Committee performs reference checks of top candidates. March 11-15: Committee performs phone interviews. March 18-29: Committee performs on-campus interviews.

April 2013 April 12: Committee makes offer (This date is subject to change).

August 2012 August 1: Director start date

Search Committee The search committee for the Director of the Office of Student Success at Midwest State University will consist of six individuals who are committed to the Universitys mission, maintain a vested interest in the hiring decision, and can contribute to the conversation as to the

Running head: BUSINESS SIMULATION II qualification, skills, and abilities of the candidate (Kretovics, p. 136). Please see the selected candidates and committee member selection rationale listed below. Committee Chair Vice-President of Enrollment, Management, and Student Affairs This individual will chair the search committee as they will be serving as the reporting authority for the Director of the Office of Student Success. This individual will play a

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crucial role in contributing to conversations based around the needs to be met by the new Director in employee, leadership and supervisorial capacities. This individual will understand the needs of the department and the University, and the skills, qualifications and abilities desired in a Director candidate. In addition, this individual will serve as a source of information to the candidates. Members Assistant Director of Orientation Initiatives This individual will serve as a member of the search committee for the Director of the Office of Student Success as they will work closely with the Director in the office environment and on all programming and initiatives designed towards improving, maintaining and creating orientation programs for Midwest State University. This individual will understand the needs of the department, and the skills, qualifications and abilities desired in a Director candidate. In addition, this individual will serve as a source of information to the candidates. Assistant Director of Student Activity Initiatives This individual will serve as a member of the search committee for the Director of the Office of Student Success as they will work closely with the Director in the office

Running head: BUSINESS SIMULATION II environment and on all programming and initiatives designed towards improving, maintaining and creating student activity opportunities such as Arrival Weekend for Midwest State University. This individual will understand the needs of the department,

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and the skills, qualifications and abilities desired in a Director candidate. In addition, this individual will serve as source of information to the candidates. Assistant Director of Student Transition Initiatives This individual will serve as a member of the search committee for the Director of the Office of Student Success as they will work closely with the Director in the office environment and on all programming and initiatives designed towards improving, maintaining and creating student transition opportunities such as the Freshmen Seminar Series for Midwest State University. This individual will understand the needs of the department, and the skills, qualifications and abilities desired in a Director candidate. In addition, this individual will serve as source of information to the candidates. Admissions Counselor This individual will serve as a member of the search committee for the Director of the Office of Student Success as they will represent the Midwest Office of Admissions who works closely with the Director on programming and initiatives designed towards improving and maintaining orientation and recruitment efforts. This individual will understand the needs of both the Admissions and Office of Student Success departments as they pertain to recruitment and orientation, and the skills, qualifications and abilities desired in a Director candidate in this capacity. In addition, this individual will serve as source of information to the candidates.

Running head: BUSINESS SIMULATION II Freshmen Seminar Student Leader This individual will serve as a member of the search committee for the Director of the Office of Student Success as they will work closely with both the Director and the

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Assistant Directors of Orientation and Student Transition Initiatives. This student will be able to provide insight in regards to Student/Director based interaction needs. In addition, this individual will serve as source of student information to the candidates.

Running head: BUSINESS SIMULATION II References

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Kretovics, M. A. (2011). Managing human resources in higher education: The recruitment, selection, and retention of competent staff. Business practices in higher education: A guide for todays administrator (p. 136). New York: Routledge Taylor & Francis Group.