Read the following letter and decide which word or phrase a o is missing in items 1 10 a) agent f) detail k) regret b) confirmation

on g) enclose l) term c) customer h) enquiry m) sent d) date i) goods n) supply e) deliver j) position o) within

Five will not be used !!

Walters Office Furniture Ltd., 26 Ravenswharf Road Ravensthorpe Dewsbury

West Yorkshire United Kingdom WF13 3RD Telephone + 44 (01924 465124)

www.waltersofficefurniture.co.uk sales @walters.co.uk

15th August 2011 Managing Director, Conrads Co. Ltd., 12 East Kent Avenue, Leeds LS 14 3QG

Dear Sir, Two days ago we received an offer for computer desks at the price of 155 per unit from your 1)____________________ who promised to guarantee this offer for forty-eight hours. We 2) ____________________ a copy of our letter to our 3) ________________ Benjamin Powell & Ranklin Ltd., Tenby Road, Liverpool. You are, of course, welcome to contact them for 4) ________________________. We hold their order number 3501 for the 5) __________________ in questions. When we approached your representative well 6) ________________ the forty-eight hours, however, we were informed that the desks had been sold to another company at 50 more than was quoted to us. We are sure you will understand that this has put us in an extremely awkward 7)____________________ with our customer. We were wondering whether you could 8) ________________ us with other computer desks of a similar specification at as early as 9)_______________ as possible. We 10) ___________________ having had to write to you directly but you will understand there was no other possibility. Yours faithfully,

ANSWERS 1. agent 2. sent 3. customer 4. confirmation 5. goods 6. within 7. position 8. supply 9. date 10. regret