Blake Norwood Chapter 3 RQ: 2. What is a use case? An activity the system performs, usually in response to a request by a user.

4.

Describe the user goal technique for identifying use cases. Ask users to describe their goals for using the new or updated system.

6. What are some examples of users with different functional roles and at different operational levels? Shipping department: ship, track, create a return Marketing department: add/update product info, add/update promotion, produce sales history report Customers: search, fill cart, view product comments and ratings

8.

How many types of users can have the same user goals for using the system? Up to all of them

10. Why is the event decomposition technique considered more comprehensive than the user goal technique? Because it identifies actual business events that will cause the system to respond. By starting with business events, it helps the analyst define each use case at the right level of detail.

12. Explain how the event decomposition technique helps identify use cases at the right level of analysis. If three analysts look at the same data, but come up with different levels of detail, the analyst that determines a concise, but not too concise, use case, then the event decomposition technique was used correctly. It helps by focusing on external environment and keeping a high-level view.

14.

What are the three types of events? External (actor), temporal, and state events

Blake Norwood 16. Define a temporal event and then give an example that applies to a checking account system. An event that occurs as a result of reaching a point in time. Time to process a deposited check.