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CV Iva Gooden
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Telephone: (1234) 5678910. Mobile: 12345 67890. Email: Ivagooden@email.com

GENERAL, OPERATIONAL & LOGISTICS MANAGEMENT

Consistently exceeding productivity and profit targets within logistics, I.T., FMCG, retail and
commercial market sectors. Optimising distribution networks, operations and team potentials
through strong strategic planning, project management and leadership abilities.
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AREAS OF EXPERTISE
.. Strategic planning .. Operational management .. Transport management

.. Project management
Commercial management .. Staff training / development
Leadership / team building .. Negotiating
Sales / P&L initiatives

.. Maximizing profit
Business development .. Continuous improvement
Financial and budget control .. Cost / stock control
Quality Assurance

. Problem solving
SLA’s . Change management
KPI’s . Health and Safety
CRM

PROFESSIONAL EXPERIENCE AND SIGNIFICANT ACHIEVEMENTS

LOGISTICS MANAGER Jul 03 – Jan 06
RDW Group
RDW Group Ltd. Liverpool
Full site responsibility of all operational functions including Security and H & S. (52 staff – Direct
reports). Controlling in-house and 3rd party transport. RSW Group have 3 companies within the
group, each of them importing and distributing different ranges of products, from housewares to

. stationery and artificial flowers to toys.

Importing and distributing household and giftware items quality products from around the world to UK

.. retailers – including 27 RSW stores under brand name ‘Poundzone’.

Managing a 240,000 sq. ft. distribution centre on 9 acres of land.
Reduced transport costs by £130k per annum.

OPERATIONS MANAGER APR 2003 – Jul 03

Transcontinental Group Ltd
Responsible for all aspects (operational, commercial and strategic control) of logistics and
transportation for this high volume distributor of garden furniture and Christmas products.

.. Controlling a budget of up to £5 Million.

Project managed successful relocation of 3 warehouses to 120,000 sq ft site.

.. Improved customer service levels to 98.7 % from initial start of 80%

Saved up to 35% on annual budget of £300k by re-structuring all transport contracts.

.. Reduced staffing levels from 40 to 30 whilst maintaining operational standards.

Negotiated contract SLA’s with external suppliers to ensure service standards.

. Re-engineered warehouse, operational and distribution systems and procedures.

Reduced MHE costs by £18k per annum.

. Staff Training:
Built a strong team after designing and implementing staff training programme and development

.. initiatives whilst meeting organisational, staff recruitment needs.

Introduced a multi-skilling concept that reduced labour turnover and increased staff moral.

. Appointed high calibre operational staff, organised training and monitored performance.
Revised, rewrote and implemented Staff Training and Health and Safety Manual.
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PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS (CONT)

LOGISTICS MANAGER 2000 – 03
VIP Computer Centre Ltd
Responsible for all logistics and transport functions, developing and co-ordinating operational plans

..
and continuous improvement initiatives for this high volume distributor (turnover £100million).
Saved the company £90K p.a. by improving performance to 99% whilst reducing staffing levels by 20%

.. Saved the company £25K p.a. by negotiating complex deals with packaging contractors.
Project managed a 64,000 sq. ft. relocation and refurbishment within time and budget.

.. Installed and developed a complete warehouse management system and RF facility (Swisslog).
Achieved next day (before noon) delivery by negotiating and appointing outsourced transport services.

.. Upgraded security systems and procedures.

Established and developed improved Quality Standards and benchmarking tools.
Recruited, inducted, trained and developed key operational staff.

GROUP LOGISTICS MANAGER 1999 – 00

The Tulchan Group Ltd (Sock Shop, Jumper and Tulchan Brands)
Responsible for all aspects of general and operational management activities, including the servicing

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of 220 outlets across UK and Europe, managing a team of 3 managers and up to 50 operational staff.
Increased productivity by over 40% by designing and implementing new operational procedures for all

.. logistics functions.
Developed 2 warehouses servicing stores, concessions and franchises.

.. Improved stock control utilising Warehouse Management & RF scanning systems.

Implemented Security / CCTV systems.
Re-engineered working practices.

WAREHOUSE OPERATIONS MANAGER 1995 – 99

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Matalan
Established, developed and managed the warehouse operations including the control of a high volume,

.. automated 200,000 sq. ft. distribution centre.

Managed 3 managers, 16 supervisors & 200 operatives servicing 129 stores.

.. Set and monitored financial, operational budgets and Key Performance Indicators (KPIs).
Negotiated Service Level Agreements (SLAs) with suppliers.
Designed training packages with particular focus on new manager induction and reducing stock losses.
Early Career Summary:
Section Manager Adidas UK Ltd (1993-95)
Supervisor Tibbett & Britten (1990-93)
Department Manager Great Universal Stores (1975-90).

Marital Status: Married.

Interests / pastimes: Golf, cricket, rugby and gardening.
Driving licence: Full / clean.
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