Professional Documents
Culture Documents
&
Performance Feedback
Goal Setting is the most powerful Tool
for Productivity
Dipl.-Ing.
Email: bawdinw@adlisolutions.com
Mob. 089-8113344
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1.
2. /
3.
4. : 1-5, 1-10, 1-100% ?
5.
6. ?
7. ?
2
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1. ?
2. ?
3.
4. (Segment)
5.
1. Competency
2. Competency
Knowledge-Strategy Interlock
Our Mission,
Required
Capabilities
World Class Company
Vision,
- Knowledge
Strategy,
- Skill
Beliefs
Performance Excellence
- Value
Existing Knowledge
What we know.
Existing Ability
Technology
Learning Transformation
What is Competency?
knowledge
skills attributes
/ (Superior Performance)
Achievement oriented: Result oriented, Efficiency oriented, Concern
Standard, Focus on Improvement, Entrepreneurship, Optimizing of
Resources
Needs to Know
Knowledge
Able to do
Skill
Attributes
Needs to Be
Competency
Knowledge :
Strategic Planning
PEST, Industry, Competitor, Portfolio,
Core Competency, SWOT
Strategic Performance management
Business Knowledge
Scenario Planning,
Prediction Model, etc.
Attributes ():
Skills :
Competency Definition :
Competency Model
Functional Competency
(Technical Competency)
Professional Competency
(Managerial/Leadership Competency)
Business Knowledge,
Organizational Management
Personal and Team Development
Common Competency
(Personal Attribute)
Core values, Key Behaviors
Functional
Competencies
1. Business Knowledge,
2. Organizational Development
3. Team & Individual Skill
1. Innovation -
2. Integrity and Trust -
3. Passion for Excellence
4. Team Synergy -
5. Customer Focused
6. Learning -
(0)
Motivation-ACH)
(Achievement
1 :
2
2.00
3.00
2.00
2.00
2.00
2 : 1
3
4
2.67
4
3.67
3 : 2
2.00
3.67
4 : 3
2
3
2
3
2.00
3
3.00
5 : 4
2
1
2
2
2
1
2.00
10
1.33
2.41
(Achievement Motivation-ACH)
Level 1
Level 2
Level 3
Level 4
Level 5
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-
-
-
-
-
11
(C
(Core Competencies)
(Functional
Competencies)
1.
2.
3.
4.
5.
/
6.
12
13
14
15
?
Just-in-Time Learning is Importance
Relative importance
Workshops, 10%
Special
assignments, 2%
Training
programs, 8%
Mentoring &
coaching, 3%
Experiencing
on the job, 45%
Manuals &
instructions, 2%
Networking, 30%
Formal
Informal
Source: ASTD2005 International Conference & Exposition Orlando Florida
16
17
Knowledge
Formal
Understanding
Training at
Training Center
Mentors
Skill
Performance
Coaching
and
Mentoring at Work place
18
Knowledge
Skill
Competence
(Ability to apply knowledge and skills)
2
Well Trained
(technical
term)
3
Experienced
(technical term)
4
Advanced
5
Expert
19
20
Corrective
And Adaptive
Action
Reward &
Recognition
Training &
Development
PM Process
Continuous
Coaching and
Feedback
Performance Review
and Evaluation
Mentoring/
Counseling
Performance
Improvement
Performance
Related Pay
Career
Development
Performance Planning/
Goal-Setting
Performance Assessment
21
(Work Flow)
1.1
1.2
Input Output
2.1
2.2 Output
2.3 Output
2.4
Output ( )
2.5
2.6 (
Supplier, Customer,
Process Owner )
)
2.7 (
2.8 Input Supplier
...........)
(
REP-xxx-xxx
REF-xxx-xxx
...........)
(
REP-xxx-xxx
REF-xxx-xxx
3.1
3.2
3.3
3.4
...........)
(
REP-xxx-xxx
REF-xxx-xxx
4.1
4.2
Work Flow
...........)
(
REP-xxx-xxx
REF-xxx-xxx
5.1
5.2
5.3
...........)
(
REP-xxx-xxx
REF-xxx-xxx
6.1
6.2
6.3
(Work Flow)
6.4
6.5
6.6
6.7 Check List
6.8
6.9
...........)
(
REP-xxx-xxx
MANU-xxx-xxx
7.1
7.2
7.3
7.4
7.5
...........)
(
(Work Flow)
(Work
Flow)
REP-xxx-xxx
REP-xxx-xxx
MANU-xxx-xxx
(OJT)
22
Counseling
&
Coaching
24
Coaching
/
25
Agree
Action
Assess
Employees
1. Set objectives
Knowledge
Monitor
Motives / Value
2. Inform expected
standard i.e.
OLA, SLA,
Proficiency
Level
1. Explain
Behavior
2. Give example
3. Check for
understanding
Results
Evaluation
Strength Area
- Q&A Drill
Improved Area
Action Plan
Knowledge &
Skills
Perceptual Style
Learning Stage
Facilities
Content
Instrument
Materials
3. Clearly define
the scope,
content, time
4. Tell follow up
approach
5. Seek agreement
Clear limiting
belief by
reframing and
WIIFM (Whats
in it for me)
- Case Study
4. Feedback Skills
1. Explain
2. Demonstrate
OJT Plan
3. Practice or Role
Reversal
4. Feedback
27
Feedback
/
28
Feedback
Reinforcing Feedback
Corrective Feedback
30
Just do it !!!
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33
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