CHAPTER 1: INTRODUCTION

___________________________________________________________________________________________________________
_

1.0 INTRODUCTION

Communication is the most important tools in determining the successful in an

organization. It is also used skill in almost every job in this world. In an

organization, communication takes many forms such as oral, written and

electronic. With the emergence of new technologies, other medium of

communication such as instant messaging, text messaging, e-mail, letters and

reports are fast replacing the traditional ways of communicating.

1.1 DEFINITION OF COMMUNICATION

According Andrews and Bread, 1992, communication is a process involving the

transmission and reception of symbols having meaning in the mind of the

participants. Communication is not merely an important activity in an

organizations, rather, it is a ‘lifeblood’ that allows the organization to exist. No

human relationship could be maintained, no organizational objective achieved,

no activities coordinated and no decisions reached without communication.

As what has been stated above has give a significant role of communication in

RMP if they want to become a world class police department. Without

communication, RMP can never achieve their vision, mission and objectives.

Before we go further to the mood of communication that has always being

practices in RMP, let me list down the vision, mission and objectives.

1
CHAPTER 1: INTRODUCTION
___________________________________________________________________________________________________________
_

1.2 BACKGROUND OF IN ROYAL MALAYSIA POLICE (RMP)

Royal Malaysia Police (RMP) currently has 93,348 police personnel. Royal

Malaysia Police has been in Malaysia for 202 years. The establishment is very

well known throughout the world. This works out to one policeman for every 385

people compared with the Interpol (International Police) ratio of 1: 250. They also

plan to recruit 60,000 police personnel over the next five years (2007-2011). They

will be striving for 150,000-strong police force. Furthermore, they also offer the

ex-servicemen to join the force and contribute to the peaceful of the country.

The core purpose of this study is to focus on auditing the communication

problems in the Royal Malaysia Police Force (RMP) by concentrating on a few

issue which normally being critics by the media and by me while servicing in

RMP after 6 years in various department. It will focus based on the following

objectives:

 To clarify the number of channel of communication in RMP.

 To identify the internal and external communication of RMP.

 The current challenges faced by the RMP.

 To suggest the appropriate way of communication in ensuring the

effective and strategic communication skills and method can be

implemented in RMP.

2
CHAPTER 1: INTRODUCTION
___________________________________________________________________________________________________________
_

1.3 THE VISION, MISSION AND OBJECTIVES OF RMP

1.3.1 MISSION:

A leading enforcement agency of integrity, competent a committed to work with

the community.

1.3.2 VISION:

The Royal Malaysia Police Force is committed to serve and protect the nation

and to work in partnership with the community in maintaining law and order.

1.3.3 OBJECTIVES:

• To minimize the crime rate at the lowest possible rate ;

• To increase efficiency and the effectiveness of human resource

development;

• To increase the crime rate and prevent organize ;

• To minimize the demand and supply of drug;

• To increase the efficiency of finance management and the optimum

logistic needs in determine the achievement of RMP;

• To increase the effectiveness of law enforcement, public and national

security and

3
CHAPTER 1: INTRODUCTION
___________________________________________________________________________________________________________
_

• To increase the level of efficiency and effectiveness of acquiring and

analyzing the security intelligence to prevent any kind of treatment on the

national security public peaceful.

1.4 WHY COMMUNICATION IS IMPORTANT IN RMP?

 Communication is concerned with interacting and sharing information to

all stakeholders, that is, to those who are inside an organization and who

direct and control its operations. So the internal and external stakeholder

will be the area that I am looking into. Even though there is no empirical

study or interview will be conducted, but I will only use my experience

and grab all the relevant data or information that I can gather in order to

write up this report.

 An effective communication in RMP is vital in order to achieve the

organizational GOAL that has been highlighted by the top brass. Without

communication, none of the goal can be achieved.

 If we log in the website of RPM at www.RMP.gov.com.my, we can get a

lot of information of RMP from tip to toe. So, this is also one way of how

the RMP is ‘communicating’ with the public. It is not just that the RMP

only providing the public with all the information that relevant to the

public and than wait for the public to give back their feedback through

complaint and suggestion through the internet but also to make them

understand the work of a policeman.

4
CHAPTER 1: INTRODUCTION
___________________________________________________________________________________________________________
_