Updated Glossary With Added Comments

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partridge</Author> <LastAuthor>donnak</LastAuthor> <Created>2012-10-17T23:47:23Z</Created> <LastSaved>2012-10-22T09:55:49Z</LastSaved> <Version>12.00</Version> </DocumentProperties> <ExcelWorkbook xmlns="urn:schemas-microsoft-com:office:excel"> <WindowHeight>13200</WindowHeight> <WindowWidth>17520</WindowWidth> <WindowTopX>28245</WindowTopX> <WindowTopY>-300</WindowTopY> <TabRatio>500</TabRatio> <ProtectStructure>False</ProtectStructure> <ProtectWindows>False</ProtectWindows> <DisplayInkNotes>False</DisplayInkNotes> </ExcelWorkbook> <Styles> <Style ss:ID="Default" ss:Name="Normal"> <Alignment ss:Vertical="Bottom"/> <Borders/> <Interior/> <NumberFormat/> <Protection/> </Style> <Style ss:ID="s22">
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ss:RefersTo="='Updated Glossary'!R1C1:R239C2" ss:Hidden="1"/> </Names> <Table ss:ExpandedColumnCount="2" ss:ExpandedRowCount="239" x:FullColumns="1" x:FullRows="1" ss:StyleID="s22" ss:DefaultColumnWidth="65.25" ss:DefaultRowHeight="15"> <Column ss:StyleID="s24" ss:AutoFitWidth="0" ss:Width="167.25"/> <Column ss:StyleID="s25" ss:AutoFitWidth="0" ss:Width="435.75"/> <Row ss:AutoFitHeight="0" ss:Height="45.9375" ss:StyleID="s26"> <Cell ss:StyleID="s27"><Data ss:Type="String">Term - Translated</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s28"><Data ss:Type="String">Context - Translation</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30" ss:StyleID="s23"> <Cell ss:StyleID="s30"><Data ss:Type="String">account</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s25"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">In the Sales Force Automation plugin, accounts represent companies that are sales prospects or customers.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">ACL (Access Control List) </Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">An access control list defines via a range of IP address which devices can be accessed and scanned using Discovery. These can be used to establish or bypass access restrictions on certain systems.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">activity</Data><NamedCell
ss:Name="_FilterDatabase"/></Cell> <Cell><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">In the Sales Force Automation plugin, activities track sales-related actions, such as email messages, phone calls, or meetings. Activities may be associated with a contact, account, or opportunity.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row> <Cell ss:StyleID="s30"><Data ss:Type="String">affinity</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s33"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Affinity is the association of a computer or network device to its credentials as established by ServiceNow Discovery or Runbook Automation. Once a device is matched with its credentials, the relationship is written to a database table, and those credentials are used to query the device in subsequent discoveries and Workflow activities</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">agent</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s34"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">An agent is the name of an external system (integration) that writes messages to the Queue [ecc_queue] table. For example, the agent name for a MID Server is in the format mid.server.xxx, where "xxx" is the name of a particular MID Server.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">allocation rule</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s33"><ss:Data ss:Type="String"
xmlns="http://www.w3.org/TR/REC-html40">Allocation rules define how to process each expense line to generate one or more expense allocation records. Rule conditions are defined based on data from the expense line source.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">allocation unit</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">An allocation unit tracks the total capacity of a business service as well as the number of units being consumed as defined by the CI Cost Center Relationship records</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">application navigator</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">The application navigator is a navigation bar on the left side of the page that displays a list of applications and modules.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">approval</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">An approval is a task within a workflow that requests an action (approval or denial) from a user or user group before the workflow continues.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row>
<Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">approval rule</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s33"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Approval rules are the configured steps required to approve a service or catalog request.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">asset</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">An asset is any hardware, software, or consumable found in the business environment. Assets of a service provider include anything that could contribute to the delivery of a service.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row> <Cell ss:StyleID="s30"><Data ss:Type="String">asset class</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">An asset class is a group of assets all stored in the same database table (the Asset [alm_asset] table or a table that extends it). In ServiceNow, the default asset classes are hardware, software, and consumables. If the default classes are not appropriate for a specific group of assets, a custom asset class can be created.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">backlog</Data><NamedCell ss:Name="_FilterDatabase"/></Cell>
<Cell ss:StyleID="s34"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A backlog in the Scrum agile development environment is an ordered list of stories that team members agree will be worked on in a sprint. The Scrum process uses three backlogs: product, release, and sprint.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">banner frame</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">The banner frame is the portion across the top of every page that contains the platform's logo and basic global navigation choices.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row> <Cell ss:StyleID="s30"><Data ss:Type="String">base class</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s34"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A base class is a table which is extended but does not extend any other tables.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row> <Cell ss:StyleID="s31"><Data ss:Type="String">baseline</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s34"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A CI baseline is a snapshot of a configuration item as it appears in your system in its basic form. All the changes that you make to that configuration item since the snapshot was
created are displayed on the CI form as basic attribute changes. When a baseline is created, the attributes of the CI are captured as well as all first level relationships for the CI. Any changes to the base CI or to any related CI will be captured and displayed.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">baseline update set</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s34"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A baseline update set is an update set that captures all of the customizations before the System Update Sets Plugin was installed.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">blackout window</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s34"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A blackout window is a schedule that defines a period of time in which no changes should be performed. Used by the Change Management Collision Detector Plugin to detect conflicting changes.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">breadcrumbs</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s35"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Breadcrumbs are a series of filters displayed as links at the top of the record list. Click the individual elements of the path to see a different view.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row>
<Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">bundled model</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A bundled model is a single model comprised of individual models. For example, a laptop, printer, keyboard, and mouse can be combined in a single, bundled model.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">burn down chart</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">The burn down chart is used by Scrum masters in an agile development environment to view ideal sprint progress against actual sprint progress.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row> <Cell ss:StyleID="s30"><Data ss:Type="String">business rule</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s34"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A business rule is a piece of JavaScript configured to run when a record is inserted, updated, or deleted, or when a table is queried. A business rule can be set to run before or after the database action has occurred. In the case of a query, the business rule should run before the database operation, so that the data returned to the user is appropriate to his system privileges (user roles). A typical business rule might execute a script after a user updates an incident or escalates the priority of a change request.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">business service</Data><NamedCell
ss:Name="_FilterDatabase"/></Cell> <Cell><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A business service is a service (such as email or electronic messaging) delivered to customers by business units that is supported by an IT infrastructure of configuration items (CI).</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s31"><Data ss:Type="String">Business Service Management (BSM) map</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A BSM map is a graphical display of the configuration items (CI) within a system and their relationships to one another.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">CA (controlled availability)</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s33"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Controlled availability is the state of a current release that is recommended for early adopters of new features or fixes.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row> <Cell ss:StyleID="s30"><Data ss:Type="String">capability</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">MID Server capabilities define the specific functions of a MID Server within an IP address range. The default functionality enables an administrator to select specific capabilities (for example, SSH, SNMP, PowerShell) for the probes launched by each MID Server.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">catalog item</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A catalog item is any unique item or service in the Service Catalog that can be ordered by the end user. To specify how a catalog item is procured, who works on it, or how it is delivered, the item must be tied to a Service Catalog execution plan.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">change</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A change is the addition, modification or removal of anything that could have an effect on IT services.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">Change Management Collision Detector plugin</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">The Change Management Collision Detector plugin provides the ability to detect whether planned changes conflict with other changes or have other scheduling issues.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell>
</Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">chat action</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s33"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Chat actions are additional items that appear in the chat window menu (requires the Chat plugin).</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s31"><Data ss:Type="String">chat queue</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s33"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Chat queues define the schedules, support staff, and system messages for help desk chat (requires the Chat plugin).</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">chat queue agent</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s33"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Chat queue agents are Service Desk staff who provide support for a help desk chat queue (requires the Chat plugin). To support a particular queue, a user must be a member of the assignment group for the queue.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s31"><Data ss:Type="String">CI (configuration item)</Data><NamedCell ss:Name="_FilterDatabase"/></Cell>
<Cell><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A CI (configuration item) is any computer, device, or piece of software in the CMDB. A CI's record includes all relevant data, such as manufacturer, vendor, or location.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">CI cost center relationship</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A CI cost center relationship is a record associating a cost center to a business service that it consumes and the number of units it uses. This is used to calculate the number of allocated units to update the allocation unit record.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row> <Cell ss:StyleID="s30"><Data ss:Type="String">CI rate card</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s34"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A CI rate card represents a collection of recurring CI Costs associated with a collection of configuration items. Rate cards are usually designed around a certain cost model. An example might be a certain model server running in the New York data center. The costs associated could be different than the same server model running in the London data center. Each model would have a separate rate card.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row> <Cell ss:StyleID="s30"><Data ss:Type="String">class</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A class is a table that extends or is extended by another table.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">clickthrough</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s35"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Clickthrough is a property that allows users to open a referenced record in the current window. Reference icons allow clickthrough by default. Administrators may also enable pop-up icons, which open a referenced record in another window.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row> <Cell ss:StyleID="s30"><Data ss:Type="String">client script</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A client script is a JavaScript you create to run in the client browser. ServiceNow supports the following script types:
* onLoad() -- Runs when a form is loaded
* onChange() -- Runs when a particular widget changes value
* onSubmit() -- Runs when a form is submitted</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">clone</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A clone is a snapshot of your production ServiceNow instance that you use to refresh your test or development environments.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row>
<Row ss:Height="75"> <Cell ss:StyleID="s30"><Data ss:Type="String">cluster</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s36"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A cluster is a ServiceNow instance comprised of two or more nodes: one or more interface nodes, to which all user requests from the browser are directed, and worker nodes that handle discrete operations, such as Discovery probes. A cluster can exist on the same physical machine or on separate machines. In a cluster, all the nodes point to the same database and have the same instance ID.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">CMDB (Configuration Management Database )</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A CMDB is a database of the configuration items (CI) and their relationships within an enterprise's network.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="75"> <Cell ss:StyleID="s30"><Data ss:Type="String">coalescence</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Coalescence is the method by which import sets may update existing records in a destination production table, rather than simply inserting new records. When coalescence is configured for a field, the import set application attempts to match the source value to the currently existing target value on a production table for updating. If the source value does not match, a new record is created.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45">
<Cell ss:StyleID="s30"><Data ss:Type="String">collision</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s36"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A collision is when an incoming customer update in an update set applies to the same object as a newer local customer update. The System Update Sets Preview determines whether or not the incoming customer update is applied.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">condition builder</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A condition builder constructs a condition statement with a series of contextually generated fields. Condition builders are used in many applications, such as filters, survey administration, and access control administration.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">configuration page</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">The configuration page is the module within the Content Management System that sets the global defaults for content pages and sites.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s31"><Data ss:Type="String">conflict</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String"
xmlns="http://www.w3.org/TR/REC-html40">A conflict is a record generated by the Change Management Collision Detector Plugin when a scheduled change overlaps with other changes, or is otherwise improperly scheduled. Conflict records detail the type of conflict and what items or schedules were in conflict.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="75"> <Cell ss:StyleID="s30"><Data ss:Type="String">consumable asset</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A consumable asset is an asset that is tracked qualitatively and can be transferred in quantities greater than zero. Some details are not tracked, such as all locations where the consumable is installed. Examples of assets that are often managed as consumables include pencils, chairs, and monitor stands. (Prior to the Berlin release, consumable assets were named Parts.)</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">contact</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">In the Sales Force Automation plugin, contacts represent sales contacts at companies. A contact is linked to an account and hence is assigned to the sales representative for the account.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s31"><Data ss:Type="String">content block</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A content block is an item that can be added to a homepage or a content page, and which contains a defined form of content such as static HTML, a report, or a list.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s31"><Data ss:Type="String">content frame</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">The content frame is the main area of the primary user interface. The content frame displays pages to which a user navigates.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s31"><Data ss:Type="String">content link</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A content link is a record on the Content Link [content_link] table that contains a URL, used by list blocks to generate a list of links rather than a list of records.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s31"><Data ss:Type="String">Content Management System</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">The Content Management System is a plugin that provides functionality for creating branded front-ends for an instance.</ss:Data><NamedCell
ss:Name="_FilterDatabase"/></Cell> </Row> <Row> <Cell ss:StyleID="s31"><Data ss:Type="String">content page</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s36"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A content page is a web page generated by the content management system.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s31"><Data ss:Type="String">content site</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A content site is a series of content pages grouped together with the same base URL, aimed at the same group of users.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row> <Cell ss:StyleID="s32"><Data ss:Type="String">content type</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A content type is a series of definitions that control list blocks.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">contract</Data><NamedCell ss:Name="_FilterDatabase"/></Cell>
<Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">In the Sales Force Automation plugin, contracts manage sales records for products or services. Contracts may have a limited time frame, track specific post-sale details, and identify renewal opportunities.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">CRM (Customer Relationship Management)</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">CRM is a management strategy to ensure a strong client-provider relationship while minimizing costs and taking advantage of available technology. This is supported in ServiceNow through the Sales Force Automation plugin.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row> <Cell ss:StyleID="s30"><Data ss:Type="String">current release</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><Data ss:Type="String">Customers can upgrade instances to a current ServiceNow release.</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">current update set</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A current update set is an update set that has been selected using the update set picker. Customizations made by a user will be added to the user's current update set.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell>
</Row> <Row ss:Height="75"> <Cell ss:StyleID="s30"><Data ss:Type="String">customer update</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A customer update is a record on the Customer Updates [sys_update_xml] table which stores an individual customer customization as an XML storing the change. Customer updates are used to protect customizations during the update process, and the System Update Sets allows grouping customer updates into update sets and moving them from instance to instance.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">dashboard</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A dashboard is a collection of lists, graphs, charts, or other content items that automatically refresh.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="75"> <Cell ss:StyleID="s30"><Data ss:Type="String">data source</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A data source can be from a file or a Java Database Connectivity (JDBC) connection. Data sources are used to create an import set so that data can be processed, if necessary, prior to being mapped onto a production table. Data sources support the following remote file retrieval methods: FTP, FTPS (Auth SSL, Auth TLS, Implicit SSL, Implicit TLS), HTTP, HTTPS, SCP.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30">
<Cell ss:StyleID="s30"><Data ss:Type="String">default update set</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">The default update set is an update set which can be used to store customizations that are not meant for transfer.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">delivery plan</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A delivery plan describes how a catalog item is procured, configured, and installed. Each plan consists of one or more delivery plan tasks which are discrete steps in the delivery process. For example, a PDA might go through procurement, activation, and installation of the desktop software.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">derived field</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A derived field is a field that is not in the primary table that is being displayed, but is instead a field that is obtained by following a reference from the primary table to some other table.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">detail block</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String"
xmlns="http://www.w3.org/TR/REC-html40">A detail block is a content block that displays either the lists, forms, catalog items, or knowledge articles of a given table.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">detail page</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A detail page is a page within the Content Management System that contains a detail block, and is used to display content from ServiceNow tables.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">device</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A device in ServiceNow is a notification delivery endpoint object, such as email or a cell phone, used to receive messages generated from within the platform.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">dictionary</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">The system Dictionary [sys_dictionary] table describes the tables and fields in an instance. It stores field data types, character limits, default values, dependencies, and other attributes.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell>
</Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">dictionary override</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s36"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A dictionary override is a declaration in the dictionary that overrides a dictionary entry's behavior on an extended table.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">Discovery</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Discovery is a purchasable feature that searches the network for all attached computers and devices, then populates the CMDB with information on each computer or device's configuration, provisioning, and current status.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">domain</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A domain is a unique section of a single instance used to separate data, processes, and UI elements while still sharing global properties and global processes across the entire instance.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="105"> <Cell ss:StyleID="s30"><Data ss:Type="String">dot-walking</Data><NamedCell
ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Dot-walking describes the structure of a variable in a script that contains one or more reference fields, separated by a dot for each table involved. For example, assume you want to create a script that determines whether a caller in an incident is configured as a VIP. The variable for the referenced caller_id field might be defined as: [var caller = g_form.getReference('caller_id');] To get the information on whether the user is a VIP, the script dot-walks to the VIP field in the User table with the following condition: [if (caller.vip == 'true')]</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">dropzone</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A dropzone is an area on a content page or homepage where content can be added.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">DSL (Definitive Software Library)</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A definitive software library is a secured repository of master copy software CIs.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">dynamic HTML block</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String"
xmlns="http://www.w3.org/TR/REC-html40">A dynamic HTML block is a content block which renders Jelly script in a content page.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">edge</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">The edge is the gray toolbar on the left side of the screen in UI11. It provides the ability to show or hide the banner frame or the application navigator, split the screen horizontally or vertically, and create and access bookmarks.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">enterprise license</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">An enterprise license is a software license for large customers that provides some flexibility, an agreed upon discount price, and a mechanism for easy administration.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">entitlement</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Software entitlements enable asset managers to define the people or machines to which a specific, purchased software license is assigned.</ss:Data><NamedCell
ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">ESS (Employee Self-Service)</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Employee Self-Service is a module in ServiceNow that allows users to make requests, view articles, log incidents, and search the knowledge base through a user-friendly website called the Employee Self-Service Portal (ESS Portal).</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="75"> <Cell ss:StyleID="s31"><Data ss:Type="String">event</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A system event is a configured marker in JavaScript that triggers an email notification to alert specific users when a table is changed or queried. Events are created in business rules and are triggered when a record is inserted, updated, or deleted. You can use existing system events or create your own to react to specific changes to records.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">execution task</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">An execution plan is made up of one or more execution tasks. Each task represents work that needs to be completed by a specific group as part of the overall execution process.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60">
<Cell ss:StyleID="s30"><Data ss:Type="String">expense aggregation</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">An expense aggregation collects and represents all of the direct expenses from child CIs using the existing CMDB relationship mappings. Individual CI expenses are useful for only that CI. Expense aggregation shows how much an entire business service or application costs to operate.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">expense allocation record</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Allocation rules define how to process each expense line to generate one or more expense allocation record.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">expense line</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">An expense line represents a point in time expense amount and the record that incurred or generated the expense. Recurring CI costs will be processed monthly to generate expense lines for the previous month. Other applications could also generate expense lines, such as a task expense or time worked expense.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="90"> <Cell ss:StyleID="s31"><Data ss:Type="String">External Communication Channel (ECC) Queue</Data><NamedCell ss:Name="_FilterDatabase"/></Cell>
<Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">The External Communication Channel (ECC) Queue is a database table that is normally queried, updated, and inserted into by external systems such as the MID Server used for Discovery. The ECC Queue is the normal connection point between the ServiceNow platform and external integrations. Records saved to the ECC Queue [ecc_queue] table are in the form of messages from external systems.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">feature</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A ServiceNow feature provides a complete solution that customers can implement to add value to their organizations. New features are only available as part of a feature release.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row> <Cell ss:StyleID="s31"><Data ss:Type="String">feed</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A feed is a stream of related messages that are posted in Live Feed.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="46.5"> <Cell ss:StyleID="s31"><Data ss:Type="String">feed navigator</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String"
xmlns="http://www.w3.org/TR/REC-html40">In Live Feed, the feed navigator allows users to view and filter content in one click by using tags. The feed navigator is available in the Social IT > Company Feed with Layout module.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s31"><Data ss:Type="String">field status indicator</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A field status indicator is a customizable colored bar that may appear to the left of form elements. These indicators convey field status (for example, mandatory, read-only, or modified).</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">filter</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A filter is a set of conditions applied to a table in order to find and work with a subset of the data in that table.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">Flash movie block</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A Flash movie block is a content block which embeds a Flash movie into a content page.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">flyout</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">In UI11, a flyout is a window that opens on top of the current screen. Flyout windows allow users to view information without navigating away from open panes.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row> <Cell ss:StyleID="s30"><Data ss:Type="String">form</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A form is a page that allows users to view and enter data on a record in a table.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">formatter</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s36"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A formatter is a user interface (UI) element (not a field) used to display complex content in a form. The content in formatters can be controlled by UI Macros.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30">
<Cell ss:StyleID="s30"><Data ss:Type="String">frame</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A frame is a UI Macro that defines how the outside edges of content blocks are rendered by calling a CSS declaration in a style sheet.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">FSA (Field Service Agent)</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">An FSA (field service agent) is an employee or contracted worker who operates primarily away from the main office. Field service agents manage offsite tasks, often working at client locales. ServiceNow supports managing field service agents through Field Service Management.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">fulfillment group</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A fullfillment group works on execution tasks. For example, one group may activate a cell phone while a different group installs the desktop software.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">GA (general availability)</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String"
xmlns="http://www.w3.org/TR/REC-html40">General availability is the state of a current release that is recommended for use by all customers.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">gauge</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s36"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A gauge is an item that can be added to a homepage or content page. Gauges display data in a variety of forms, such as charts and lists.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">Glide</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Glide is an extensible Web 2.0 development platform written in Java that facilitates rapid development of forms-based workflow applications (work orders, trouble ticketing, and project management, for example).</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">Glide list</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A Glide list is an array of values, often referenced from another table, that is stored in a single field (for example, the Watch List field in the Task table).</ss:Data><NamedCell
ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">GlideForm</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">GlideForm.js is the Javascript class used to customize forms. This class contains the g_form object. GlideForm.js and the g_form object only run on the client.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">global UI script</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A global UI script is available on any form in the system. Administrators can create global UI scripts.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">graphical workflow</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A graphical workflow is an interface that represents workflow events and transitions.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">grid editing</Data><NamedCell
ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Grid editing, or spreadsheet edit mode, allows users to modify data in list view using keyboard navigation, similar to entering data in a spreadsheet. Administrators can enable spreadsheet edit mode for lists by setting the glide.ui.list_edit_grid property to true.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">group</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A group is a collection of users who perform a specific role in the company, such as Network Support.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">Group On-Call Rotation application </Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Group on-call rotation provides a way of rotating an on-call position within a group of people on a regular basis.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">GUID (Globally Unique ID)</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A GUID is a unique, 32-character identifier called a sys_id that is used to identify each record in ServiceNow.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">help desk chat</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Help desk chat allows users to communicate directly with Service Desk staff via instant messaging in a ServiceNow instance (requires the Chat plugin).</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">history set</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A history set is a record on the History Set [sys_history_set] table which stores all of the changes to a record on an audited table over time.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="75"> <Cell ss:StyleID="s30"><Data ss:Type="String">homepage</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A homepage is a dashboard that consists of navigational elements, functional controls, and system information (gauges). When a user first logs in to ServiceNow, the system homepage appears. Administrators can create other global homepages to provide an overview of frequently used information by application. Users can customize homepages for their personal use.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell>
</Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">hotfix</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A hotfix supports existing ServiceNow functionality with a specific problem fix. It may not include any previous fixes for a given release.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="90"> <Cell ss:StyleID="s30"><Data ss:Type="String">IBM PVU license</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Processor Value Unit (PVU) is a unit of measurement defined by IBM to determine software licensing costs based on processor (with processor defined as each core on a socket) or server model. Each software package has a price defined as number of points or PVUs per core. For a complete explanation of IBM PVU licensing for distributed software, please see the IBM PVU Table on the IBM website.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">identifier</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">An Identifier is a process in Discovery that uses identification data returned from identity probes to determine if a device found during a Discovery already exists in the CMDB. The Identifier then determines what Discovery does next: update an existing CI, create a new CI, or do nothing.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30">
<Cell ss:StyleID="s30"><Data ss:Type="String">iFrame block</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">An iFrame block is a content block that can render any URL within an iFrame embedded in a content page.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">Image Library</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">The Image Library is an interface that allows for easy management and use of uploaded images.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">impact</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Impact is a measure of the effect of an incident, problem or change on business processes. Impact is often based on how service levels will be affected. Impact and urgency are used to assign priority.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">implementation</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">An implementation is the initial process of establishing an instance of the platform.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">import set</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">An import set is a set of data imported into ServiceNow from an external data source. Imported data is stored in the temporary Import Set table, where a transform map maps the data to existing tables in ServiceNow.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">inbound email action</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">An inbound email action is a defined script triggered by an email received by the system mailbox.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">incident</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">An incident is an unplanned interruption to an IT service or a reduction in the quality of an IT service. Failure of a configuration item that has not yet impacted service is also an incident.</ss:Data><NamedCell
ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60.75"> <Cell ss:StyleID="s30"><Data ss:Type="String">instance</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">An instance is an individual implementation of the platform. Each instance has a unique address (usually http://InstanceName.service-now.com/), and many customers have multiple instances (for example, sandbox, development, and production instances).</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">integration</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">An integration is a process by which the platform can be made to work with a third party application or web service.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">interactive</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">An interactive transaction is a transaction generated by a user, as opposed to a background or system process.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row>
<Row ss:Height="90"> <Cell ss:StyleID="s30"><Data ss:Type="String">IP network</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">An IP network contains all the IP addresses in a network or a subnet, including the network address (the lowest address in the range) and the broadcast address (the highest address in the range). When Discovery pings an IP network, it discards the results from these addresses to avoid reporting devices more than once. IP network discoveries generally produce more accurate results than searches of IP address ranges.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="75"> <Cell ss:StyleID="s30"><Data ss:Type="String">ITAM (Information Technology Asset Management)</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">IT Asset Management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment. Asset management is a key component in the ServiceNow platform.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row> <Cell ss:StyleID="s30"><Data ss:Type="String">J2JS (Java to Java Script)</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">The J2JS script include allows you to convert java objects to javascript objects.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45">
<Cell ss:StyleID="s30"><Data ss:Type="String">journal field</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A journal field is an input field that can allow, store, or display input. Examples of journal fields are single string fields and multi-line text boxes such as Comments fields.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">KB (Knowledge Base)</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">The knowledge base is a tool that allows the storage and publishing of any information, such as desktop support information, company or department processes and procedures, or documentation on internally developed applications.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">KPI (Key Performance Indicators)</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Key performance indicators are quantifiable measurements that reflect the agreed upon important success factors of an organization. For example, key performance indicators for incidents in an IT organization could be the number of escalations and incident resolution time.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row> <Cell ss:StyleID="s30"><Data ss:Type="String">layout</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String"
xmlns="http://www.w3.org/TR/REC-html40">A layout is an arrangement of dropzones on a homepage or content page.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">lead</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">In the Sales Force Automation plugin, leads represent salespeople at prospective customer companies. Lead records store contact information and a basic company profile.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">license base</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A license base is a record that displays the requirements of a software license and the details of how the license is being used by configuration items (CI) and named users. License base records calculate the expiration level and the compliance status of a software license.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">list block</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A list block is a content block that generates a series of lists from tables within the instance.</ss:Data><NamedCell
ss:Name="_FilterDatabase"/></Cell> </Row> <Row> <Cell ss:StyleID="s30"><Data ss:Type="String">list definition</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A list definition is a UI macro that defines a list block.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">local update set</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A local update set is an update set that was created on the current instance in preparation to be moved to another instance.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">login rule</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A login rule determines what site entry page the user will be presented with after logging in.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">Lucene</Data><NamedCell ss:Name="_FilterDatabase"/></Cell>
<Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Lucene is open source code which ServiceNow uses to index the text in records so that the records can be searched by keywords.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">maintenance schedule</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A maintenance schedule is a schedule which defines when changes can be scheduled, using the Maintenance Schedules plugin. Changes scheduled for times outside the maintenance schedule will be flagged as improperly scheduled.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">MIB (Management Information Base)</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">MIB is a hierarchal database which holds records of objects within a network and is often associated with SNMP. Discovery uses MIBs to gather information on various systems.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">MID (Management, Instrumentation, and Discovery)</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">The Management, Instrumentation, and Discovery (MID) Server is a Java server that runs as a Windows service or UNIX daemon. The MID Server facilitates communication and movement of data between the ServiceNow platform and external applications, data sources, and services.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">model</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Models are specific versions or various configurations of an asset or configuration item (for example, an IBM ThinkPad T60p laptop computer). A model can be in more than one model category. For example, a laptop can be a computer and a server.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="75"> <Cell ss:StyleID="s30"><Data ss:Type="String">model category</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A model category defines how assets, configuration items, and other items (for example, contracts, consumables, and licenses) are related to each other. A model category can be related to many models, and many models can be related to a single model category. For example, a specific model of a workstation can be included the computer model category and the server model category.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">modular templating</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">In Project Management, modular templating is the process of copying an existing task and using it as a template for a new task. This technique allows for smaller sub-projects to be copied from a larger project structure and applied individually.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">module</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A module is a link in the application navigator that opens a page in the content frame or in a separate tab or window.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">NOC (Network Operations Center)</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A Network Operations Center is the location from which a communications network is administered and operated.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="120"> <Cell ss:StyleID="s30"><Data ss:Type="String">node</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A node is a distinct application server process within a single ServiceNow instance. An instance can have two or more nodes (known as a cluster) depending upon system load and other active features, such as Discovery. Each node has a different URL but points to the same database and has the same instance ID. The interface node in an instance (there can be two or more) handles all the user requests from
the browser. Worker nodes handle such tasks as MID Server probes and schedule and event processing in high load systems. Nodes typically exist on the same physical server, but can run on different machines.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="75"> <Cell ss:StyleID="s30"><Data ss:Type="String">nonce</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A nonce is a random value used once during login for authentication to prevent a malicious user from performing a replay attack to gain access to your system. An authentication agent (typically a network server) uses a nonce, an ID value, and a predefined secret shared by both the sender and the peer to authenticate the login.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="75"> <Cell ss:StyleID="s30"><Data ss:Type="String">non-consumable asset</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A non-consumable asset is an asset that corresponds to configuration items defined in the system. Configuration item information, such as changes of status and location, is tracked. Non-consumable assets must be transferred as a single entity with a quantity of one. Examples of assets often managed as non-consumables include computers and servers.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">notification device</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A notification device in ServiceNow is a notification delivery endpoint object, such as email or a cell phone, used to receive messages generated from within the platform.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">ODBC (Open Database Connectivity)</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">The ServiceNow ODBC Driver (compliant to version 3.52 of the Microsoft ODBC specification) allows any ODBC client to connect to the ServiceNow platform for reporting. The ServiceNow ODBC driver uses the ServiceNow Web Services support for a query-only interface.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="75"> <Cell ss:StyleID="s30"><Data ss:Type="String">OID (object identifier)</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">An OID is an object identifier (called a System OID in Discovery) that is required identification on any SNMP device. Some devices provide a unique OID that Discovery can use to identify the device. Other OIDs are not unique and are useless for establishing the identity of a device. ServiceNow provides a list of over 400 unique OIDs.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">opportunity</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">In the Sales Force Automation plugin, opportunities track potential sales of products or services to accounts.</ss:Data><NamedCell
ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">order guide</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">An order guide, known as a bundle in previous versions, is an orderable entity that is a script that guides a user through a complex ordering process.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">OU (organizational unit)</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">In LDAP, OU is used to describe an organizational unit and indicates functional areas within an organization (such as ou=people, ou=groups, ou=devices, and so on). Lower level OUs might be used used to break down these categories even further.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">PaaS (Platform as a Service)</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">PaaS is the extension of SaaS beyond simply software to offer an entire business platform solution. ServiceNow offers customizability and expandability to ensure client platform needs are met.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">patch release</Data><NamedCell
ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A patch release supports existing ServiceNow functionality with a collection of problem fixes. It includes all previously issued hotfixes for a given release.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">personalize</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Personalizing a form or list changes the layout and appearance of the form or list and may add, remove, or rearrange fields and columns.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">perspective</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Menu perspective allows a user with access rights to switch between different menu structures based on other roles. For example, an administrator can switch his or her menu view to the helpdesk users perspective in order to check whether that users role provides appropriate access rights.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">pivot table report</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A pivot table report shows the summary of aggregated data, and enables you to quickly investigate the source of the summarized data. Non-empty cells have tooltips that report the number of records the cell represents. Clicking a non-empty cell drills through to display a breakdown of those records.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row> <Cell ss:StyleID="s30"><Data ss:Type="String">platform</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">The platform is the complete set of the ServiceNow software services.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">polling</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Polling is the method by which the browser gets information from the server to send instant messages in Chat. The polling method for Chat is configured with the glide.short_poll_delay property.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">pop-up</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A pop-up is a customizable information box about any field in a ServiceNow record that is displayed from a reference icon. You can define the fields to display in pop-ups and set the wait delay for the mouseover action.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell>
</Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">PPM (Project Portfolio Management)</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">PPM groups related projects and configures progress data for presentation.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">pre-allocated asset</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A pre-allocated asset is an asset that is in stock (with a quantity possibly greater than one), but is not yet a financial liability. The allocation process makes the preallocated asset a recognized asset.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">previous release</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A previous release is still supported, but newer release versions are recommended. All ServiceNow releases are supported with patches and hotfixes for two feature release cycles.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">priority</Data><NamedCell ss:Name="_FilterDatabase"/></Cell>
<Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">The priority of a ticket indicates how quickly the service desk should address the ticket. ITIL suggests that priority be made dependent on Impact and Urgency.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="90"> <Cell ss:StyleID="s30"><Data ss:Type="String">probe</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">ServiceNow probes are pieces of code that a MID Server uses to determine important characteristics of addressable devices for the Discovery feature. The platform creates these probes from templates that are configured to communicate with a device using its own language (such as SSH, WMI). Probes can determine a device's operating system, processor speed, amount of RAM, and so on.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">problem</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A problem is a cause of one or more incidents. The cause is not usually known at the time a problem record is created, and the problem management process is responsible for further investigation.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">process application</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A process application provides a structured set of activities designed to support a business process or function. It provides measurable business value for stakeholders. Process application covers both ITIL applications like Incident Management and non-ITIL applications like Facilities Management.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="180"> <Cell ss:StyleID="s30"><Data ss:Type="String">process guide</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A process guide is an optional advanced approval engine that you select instead of the default approval rules. A process guide can use the following approval logic:
* Any approvals in which the approval of any member of an approval group is required, rather than the approval of all members.
* Sequenced approvals in which the system poles each approver in a configured sequence until one of them grants approval.
You can create process guides for the following operations:
* Catalog Requests
* Change Request
* Catalog Tasks
* Change Tasks </ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">product</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">In the Sales Force Automation plugin, products store detailed information about the products or services offered. Products may be associated with competitor products to identify vendor replacement sales opportunities.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">range set</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String"
xmlns="http://www.w3.org/TR/REC-html40">A range set is a collection of IP ranges, IP addresses, or IP networks that you can assign to a ServiceNow Discovery schedule. A typical use of range sets is to define all the addressable devices in a specific location.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">RBA (Runbook Automation)</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Runbook Automation automates simple or complex multi-system tasks that are normally done manually. An RBA process can cross all management disciplines and interact with all types of infrastructure elements, such as applications, databases, and hardware.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row> <Cell ss:StyleID="s30"><Data ss:Type="String">record</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A record is an entry in a database table.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">record producer</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A record producer allows customers to add information to the database using the service catalog front end. It provides a user-friendly alternative to the regular form interface for ESS users.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell>
</Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">reference field</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A reference field draws data from a different table. Reference fields can appear in a variable separated from the source field by a dot (dot-walking).</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">reference icon</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A reference icon displays customizable information about fields in ServiceNow forms when you point to the icon. Reference icons appear on some forms and in all list views, enabling you to view abbreviated versions of records.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">reference qualifier</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Reference qualifiers are used to filter the data that is selectable for a reference field, using either the auto complete support or the magnifying glass lookup icon.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">registry</Data><NamedCell ss:Name="_FilterDatabase"/></Cell>
<Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Use the registry to add a new event to the database. After you create an event in business rules, you must register the event before it can be used for email notification.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">related link</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Related links provide access to additional functions from forms or lists. Administrators can add related links using UI actions.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">relation type</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A relation type is a record that defines the relationship between two records. This may include CI relation types, Knowledge relation types, or Task relation types.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">release</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A release is the result of a software development effort intended for customer use.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">remote update set</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A remote update set is an update set that has been created on another instance and brought over via the Update Source.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row> <Cell ss:StyleID="s30"><Data ss:Type="String">report</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A report is a graphical representation of data within the platform.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">resource pool</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A resource pool is a configuration on an ESX Server that defines the maximum number of resources that a virtual machine template in that pool can consume. A configurable property enables resource pools to expand when necessary if the ESX Server has additional resources to spare.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell>
</Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">result state</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A result state is the path that ServiceNow Discovery takes after it attempts to match the identity of a device it has discovered in the network with a CI in the CMDB. The result state determines if Discovery continues or stops after it receives the answer to its query.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">RFC (Request for Change)</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A Request for Change is a request to modify a particular system, either to improve functionality or to fix problems. This is encompassed by the ITIL framework and is implemented in ServiceNow via ITIL Change Management.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">risk</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A risk is a possible event that could cause harm or loss or could affect the ability to achieve objectives. A risk is measured by the probability of a threat, the vulnerability of the asset to that threat, and the impact it would have if it occurred.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60">
<Cell ss:StyleID="s30"><Data ss:Type="String">role</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A role is a category assigned to a user or group of users that defines access privileges to ServiceNow functionality. All groups or users assigned to a role are granted the same system access. Roles can also contain other roles; the combined role is granted all access rights from the contained roles.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s31"><Data ss:Type="String">rollback activity</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A rollback workflow activity moves processing backward to a specified activity in the workflow. A rollback activity can be used to reset an activity that has already executed back to its original state.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">rota</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A rota in the Group On-Call Rotation application is the top level definition of on-call shift hour patterns, personnel lists, and notification rules for a group.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">SaaS (Software as a Service)</Data><NamedCell ss:Name="_FilterDatabase"/></Cell>
<Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">SaaS provides software as a service rather than as an end product. Instead of local network or individual software installations, software is hosted on a remote machine and accessed as needed. ServiceNow provides software in this format.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row> <Cell ss:StyleID="s30"><Data ss:Type="String">schedule item</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A schedule item is a particular instance of a scheduled job.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">scheduled job</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A scheduled job is a record that performs a given task regularly, based on a schedule. Scheduled jobs can generate and distribute reports, generate records from templates, or run a script.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">scope</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">In Service Portfolio Management, scope refers to the detailed service parameters that define the limits of a Business Service.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">Scrum</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Scrum is an iterative and incremental framework for project management mainly deployed in agile software development environments. Scrum is characterized by brief development cycles, called sprints, in which a feature is created, tested and released. For more information about Scrum see SDLC Scrum Process</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">Scrum master</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">On a Scrum team, the Scrum master keeps team members focused on completing the stories in the current sprint and ensures that the Scrum process runs smoothly.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">search chain</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Search chains are used to provide search suggestions in Zing Text Search. Search chains generate suggestions by tracking occurrences of similar searches, in order, over time.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell>
</Row> <Row> <Cell ss:StyleID="s30"><Data ss:Type="String">search page</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A search page is a content page used to display search results.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">service</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A service is an application or feature that performs activities in support of either business applications or the platform.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">Service Catalog</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">The Service Catalog is the central repository of goods and services that your IT help desk provides for its users. Users can directly request these services and items from the Service Catalog.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">Service Level Agreement (SLA)</Data><NamedCell ss:Name="_FilterDatabase"/></Cell>
<Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Within the platform, a Service Level Agreement (SLA) is a defined rule that measures the elapsed time of an open task. After a set period of time, the SLA promotes the open task an escalation level, from Normal to Moderate, Moderate to High, and High to Overdue.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">Service Level Contract</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Within the platform, a Service Level Contract is a defined master class that controls one or more SLAs. Assigning a Service Level Contract to a particular incident will help find the most appropriate SLA.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="75"> <Cell ss:StyleID="s30"><Data ss:Type="String">short polling</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Polling is the method by which the browser gets information from the server to send instant messages in Chat. With short polling, the browser sends a request to the server in fixed intervals as defined by the glide.short_poll_delay property. For example, open a new request every 1000 milliseconds, receive an immediate (possibly empty) response, and close the connection.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">site entry page</Data><NamedCell ss:Name="_FilterDatabase"/></Cell>
<Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A site entry page is a content page designed to be displayed to the user upon first arriving at a content site.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">slushbucket</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A slushbucket is a double column interface for choosing multiple selections from an available pool of items.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">social IT</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Social IT is the use of social media technology (such as instant messaging and microblogging) to enhance IT operations.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">spreadsheet edit mode</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Spreadsheet edit mode, or grid editing, allows users to modify data in list view using keyboard navigation, similar to entering data in a spreadsheet. Administrators can enable spreadsheet edit mode for lists by setting the glide.ui.list_edit_grid property to true.</ss:Data><NamedCell
ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">sprint</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">In Scrum, a sprint is a short, fixed schedule of cycles with adjustable scope, designed to address rapidly changing development needs.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row> <Cell ss:StyleID="s30"><Data ss:Type="String">static HTML block</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A static HTML block is a content block that renders HTML within a content page.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">stock rule</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Stock rules are defined criteria stating that when inventory of a particular asset in a stockroom reaches a specified threshold, a certain number should either be transferred from another stockroom or ordered from a vendor.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">stockroom</Data><NamedCell
ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A stockroom is a place where assets are stored. (Prior to the Berlin release, stockrooms were named warehouses.)</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">stop word</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Stop words are common words that are not indexed because they are not meaningful in search results. Articles, conjunctions, personal pronouns, and prepositions are examples that may be configured as stop words for Zing text search.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">story</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A story, or user story, is a brief statement of a product requirement or a customer business case that is used in the Scrum method of agile software development. Typically, stories are expressed in plain language to help the reader understand what the software should accomplish.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">story point</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Story points in Scrum are arbitrary measurements of the effort (not necessarily the time) required to complete a story, based on the estimates of Scrum team members.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">Summary Set</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">The Summary Set [sys_report_summary] table temporarily holds the necessary information for rendering a chart. This table is enabled by the Custom Charts plugin.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">supported release</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><Data ss:Type="String">All ServiceNow releases are supported with patches and hotfixes for two feature release cycles.</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">tag</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Tags are words marked with a hash (#) symbol in Live Feed messages. Tags are a way to categorize messages by keyword or topic for improved search results.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">task</Data><NamedCell
ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Task [task] is one of the core tables provided in the base system. It provides a series of standard fields used on each of the tables that extend it, such as the Incident and Problem tables.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row> <Cell ss:StyleID="s30"><Data ss:Type="String">theme</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A theme is a grouping of style sheets in the Content Management System.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">tracked customization</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Tracked customizations are customizations to tables which are recorded into update sets.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="90"> <Cell ss:StyleID="s30"><Data ss:Type="String">transform map</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A transform map matches fields from an import set to fields in a single destination table. A single import set field can be mapped to multiple fields in the destination table. When creating a transform map, the automap feature can be used to match fields, or scripting can be used for advanced
logic. Once defined, a transform map can be reused, and multiple transform maps (each for a specific table) can be applied to an import set in the order you specify.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row> <Cell ss:StyleID="s30"><Data ss:Type="String">tree picker</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A tree picker is a navigational tool for selecting from hierarchical lists.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">UAC (User Account Control)</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">UAC is a security feature that limits the permissions of a particular software for nonadministrative users. This feature is included in modern Microsoft Windows operating systems and can affect the behavior of the MID Server plugin.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">UI action</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A UI action is a pop-up menu selection that enables you to create a record in a table based on the information from a record in another table. For example, you can create a new Change record directly from an existing Problem record.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row>
<Row> <Cell ss:StyleID="s30"><Data ss:Type="String">UI macro</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A UI macro is a reusable Jelly script that can be called from a UI page.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">update set</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">An update set is a collection of customizations made by a customer to their instance that can be transferred to another instance. When an update is made to the instance, the change is added automatically to the current update set. There can be only one current update set at a time.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">update set picker</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">The update set picker is a drop-down choice list in the instance header bar that selects which update set customizations made by the current user will be grouped in.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">update source</Data><NamedCell ss:Name="_FilterDatabase"/></Cell>
<Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">An update source is a ServiceNow instance that the current instance can pull update sets from.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="60"> <Cell ss:StyleID="s30"><Data ss:Type="String">URL suffix</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A URL suffix defines the URL of a content page within the Content Management System. Both Content Sites and Content Pages have their own URL suffixes, and are generated in the format: <path to your instance> + /<site suffix> + /<page suffix> + .do</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">validation script</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A validation script controls the formatting of user input into data fields and displays an error message for syntax violations. For example, you can create a script that enforces the proper formatting of an email address entered by a user.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">variable set</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A variable set is a modular unit of variables that can be shared between catalog items. Define a variable set once and use it in multiple places.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">velocity chart</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">In Scrum, a velocity chart shows how much effort (in points) a team can handle in one sprint, measured over time. This calculation helps the Scrum master predict how much load a team can handle in future sprints.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">view</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A view is a saved version of a personalized form or list. Views enable users to quickly display the same form or list in multiple ways. Administrators can create custom views.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> <Row ss:Height="45"> <Cell ss:StyleID="s30"><Data ss:Type="String">workflow activity</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s37"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">Workflow activities are the individual actions the workflow performs as it runs. This can include (but is not limited to) performing scripts, manipulating records, waiting for a set period of time, or logging an event.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell>
</Row> <Row ss:Height="30"> <Cell ss:StyleID="s30"><Data ss:Type="String">workflow field</Data><NamedCell ss:Name="_FilterDatabase"/></Cell> <Cell ss:StyleID="s26"><ss:Data ss:Type="String" xmlns="http://www.w3.org/TR/REC-html40">A workflow field in a task record stores and displays the location of the task record in the workflow.</ss:Data><NamedCell ss:Name="_FilterDatabase"/></Cell> </Row> </Table> <WorksheetOptions xmlns="urn:schemas-microsoft-com:office:excel"> <Print> <ValidPrinterInfo/> <HorizontalResolution>-4</HorizontalResolution> <VerticalResolution>-4</VerticalResolution> </Print> <Zoom>150</Zoom> <Selected/> <LeftColumnVisible>1</LeftColumnVisible> <FreezePanes/> <FrozenNoSplit/> <SplitHorizontal>1</SplitHorizontal> <TopRowBottomPane>16</TopRowBottomPane> <ActivePane>2</ActivePane> <Panes> <Pane> <Number>3</Number> </Pane> <Pane> <Number>2</Number> <ActiveRow>0</ActiveRow>
<ActiveCol>3</ActiveCol> <RangeSelection>C4</RangeSelection> </Pane> </Panes> <ProtectObjects>False</ProtectObjects> <ProtectScenarios>False</ProtectScenarios> </WorksheetOptions> </Worksheet> </Workbook>

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<ActiveCol>3</ActiveCol> <RangeSelection>C4</RangeSelection> </Pane> </Panes> <ProtectObjects>False</ProtectObjects> <ProtectScenarios>False</ProtectScenarios> </WorksheetOptions> </Worksheet> </Workbook>

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