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ANEXURE QUESTIONNAIRE Name: __________________________ Age: _________ OCCUPATION: ________________ CONTACT NO.

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Q1. Are you using a mobile phone? Yes No Q2. Which company handset are you using? Nokia Samsung Motorola Sony Ericsson LG Others If it is your first mobile phone then skip Q3 Q3. a) Did you have the same brand earlier? YES NO b) If NO then which brand you had earlier (please specify) ______________ c) Why have you switched from earlier brand to latest one? Advanced technology New features Inefficiency in earlier mobile Any other (please specify) _______ Q4. Why have you bought the mobile? (Tick one option) Communication purpose Status Dont have landline phone

Any other (please specify) ________ Q5. Are you satisfied? Yes No Q6. Are you aware of the brand Nokia? Yes No Q7. Which of the following factors you considered while choosing the mobile hand set? (Can tick more than one option) Price Appearance Brand Features Easy to carry/Weight Q8. Who influenced you to buy this brand? (Tick one option) Friend Family member Advertisement Dealer Any other (please specify) _______ Q9. For which different purposes do you use your mobile? (Can tick more than one option) Receiving / making calls SMS/ MMS Games E-Mail/ Internet Music Camera Q10. Rank the following features of your hand set according to your preference (rank 1 to most preferred and rank 6 to least preferred) Bluetooth _________ MP3 Player/ Video Player _______ Camera _________ Data Storage Capacity _________ GPRS _________ Personal information management _________ (Notes, to-do list, contacts, etc.) Q11. Tick the range of price you would like to spend on a mobile handset? Below 5000

5000- 15000 15000- 25000 Above 25000

Q12. To which handset will you move? Nokia Samsung Motorola Sony Ericsson Others Q13. Do you think Nokia mobile phones are value for money? Yes No Q14. What according to you is the most important additional feature that should be present in a (Can tick more than one) mobile phone? Bluetooth Wifi TV Video conferencing Windows Mp3 MMS Others

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