Dana M. Clark 18505 SE Newport Way, Unit B-307, Issaquah, WA 98027 (203)213-9936 Dana.plouffe@gmail.

com Experience Undergraduate & Graduate School Admissions Counselor Nursing School Application Manager Melbourne, Florida Keiser University May 2010- July 2011 Met with possible applicants to inform them of Keiser Universitys different major choices to help he or she determine the best educational path Demonstrated the differences amongst 21 career choices offered at the university Conducted phone or in person interviews for every student looking to apply to a degree seeking program Properly reviewed the admissions process with each applicant to ensure they have a clear understanding of the next steps towards the enrollment process Completed administrative tasks such as processing enrollment paperwork, maintaining inquiries, and course scheduling Maintained paperwork, records, and files of each student in an organized manner Analyzed transcripts from other universities Informed student of the financial aid process and necessary steps towards completion Offered knowledge and suggestions towards applying for scholarships Researched career options and necessary career certifications and licensures Answered phone inquiries and offered guests information and services Offered superb office management skills, achieved by using effective communication via email, phone, and person to person Maintained the highest conversion rate of inquiry to enrollment in department Met enrollment goals per month and year quota Maintained the highest amount of enrollments in the admissions teams since August 2010 Worked as the graduate studies admissions counselor for the department; reviewed programs and steps of enrollment process for students looking to enroll in a graduate level program Proctored TEAS test to nursing school applicants on a weekly basis Met 1 on 1 with nursing school applicants to review enrollment process, as it differs from other program enrollment steps Worked with the Associate Dean and Director of Nursing to schedule, plan and conduct nursing applicant interviews Administrative Manager - Food & Beverage Operational Manager Newport, RI Forty 1 North Hotel & Resort May 2009- January 2010 Managed and supervised 2 assistant managers and approximately 25-30 servers and cooks within 2 restaurants, marina, 4 suites, and the up and coming hotel (to open May 2010) Interviewed hotel/resort applicants and reviewed the results Conducted service training to employees within the restaurant/hotel/marina Created weekly schedule for 3 managers, 20 servers, 15 bartenders & 6 hostess Consulted with general manager on day to day tasks Completed data entry on a daily basis Computed financial data on a week and month basis Gained knowledge of Quickbooks programming Processed weekly revenue and transactions for restaurants and suites, including server/bartender close outs, and customer transactions Analyzed weekly sales activity and trends for each restaurant Processed food and liquor orders of $15,000- $20,000, weekly, from local and domestic suppliers Arranged delivery and pick up services and estimated delivery status Offered product knowledge of goods within the resort to buyers Hosted two major events within Christies Restaurant consisting of 350 attending guests, open bar and food buffet

Residential Life Department Manager Johnson & Wales University Providence, RI Office of Residential Life January 2008- May 2009 Administered the budget (approximately $1,000,000.00) of the Residential Life Department Maintained and supervised the yearly budget for 14 Residential Directors Created meeting agendas and completed meeting minutes and note-taking Collected and entered data entries precisely and accurately Well organized/ always complete tasks on time Microsoft Excel trained; proficient in all other Microsoft tasks Mastered the housing/enrollment process within a university using the program, Banner Managed the Central Office upkeep and completed necessary weekly orders Managed office travel arrangements including booking flights, per diem cash advances and hotel bookings Assisted central staff with special projects Supervised 3 student workers Transferred phone inquires and welcomed guests into office Arranged delivery and pick up services Assistant Manager Nordstroms E-Bar Managed the front of the house and back of the house Supervised 10 baristas Conducted weekly scheduling for 15 employees and 2 managers Completed weekly food and beverage orders Maintained inventory records Arranged delivery and pick up services Providence, RI June 2007- January 2008

Direct Support Professional Middletown, RI PASS Program September 2006- May 2007 Worked as a personal case manager Provided one on one care and instruction to a 6 year old boy with autism Enhanced social skills through daily routine activities such as role play or practicing social cues Assisted him with daily performances to strengthen his abilities to face life obstacles CPR & First Aid certified Editorial Assistant Newport, RI Newport Daily News Fall 2006- May 2007 Scheduled popular events in the weekly newspaper, Newport Mercury Assisted photograph in photo shoots during interviews Interviewed members of the Newport Community through Walk & Talk Questionnaires Treasurer Newport, RI National Psych Chi Honor Society Spring 2003- May 2007 Managed monthly expenses based on conferences, retreats, and other university based events Hosted yearly induction ceremonies for new Psych Chi member

Education Salve Regina University Bachelor of Arts, Major: Psychology Minor: Special Education GPA: 3.40/4.0 University of Newcastle Fall Study Abroad

Newport, RI September 2003- May 2007

Newcastle, Australia 2005