DouglasAndrews

1161 Hawberry Road Draper, UT 84020

T 801 634 6243 me@doug-andrews.com http://doug-andrews.com

SUMMARY
Iamahardworking,goaldrivenindividualthatstrivestodothebestin allthatIdo.Ibelieveinlongevityincareersandwishtoservea companyforaverylongtime.Ihaveanextensiveknowledgeof computers,bothhardwareandsoftware,alongwiththeabilityto supportandmaintainsystemsaswellasprovidesupportforother individuals.

EDUCATION
SaltLakeCommunityCollege AssociatesofAppliedScience ComputerInformationSystems NetworkSystems ExpectedCompletionSummer 2014

EXPERIENCE
Intermountain Health Care
ClinicalSystemsAnalystSoftwareImplementationTeam Salt Lake City, UT 2013 - Present Travel to Physician's offices to install VMware Virtual Desktop software. Update systems to function with appropriate health care software.

SKILLS
XHTML CSS SEO/SEM Active Directory Citrix Database Excel/Spreadsheet Windows 2000/Vista/XP/7 PC Hardware Repair Network TCP/IP Setup

Thrive Learning Institute

InternetCoach/TechnicalSupport Orem, UT 2009 - 2013 Provide customer support, as well as help users with troubleshooting all aspects of building their website through various Web Builder software interfaces. Handled incoming/outgoing phone calls, email and live chat. Mentor and teach all aspects of running a web-based e-commerce

business to clients.

REFERENCES
James Gagnon | Co-worker @ Officemax / Long-time Friend | (801) 403-5966 | me@d1g1tals0ul.com Alan Kennington | Manager @ Thrive Learning Institute | (801) 472-0648 | aok555@gmail.com Daniel Rodriguez | Supervisor @ Thrive Learning Institute | (360) 865-6854 | daniel@thriveli.com Kelly Scholes | Manager @ eBay Inc. | (801) 638-0598 | kelly.scholes@hotmail.com Brad Hintze | Co-worker @ Thrive Learning Institute | (801) 694-1014 | mrcoolbrad@gmail.com Stephen Cowan | Co-worker @ Thrive Learning Institute | (801) 232-7352 | biggysmalls@gmail.com

Mountainland Rehabilitation
PCTechniciant Salt Lake City, UT 2008 - 2009 Provided computer customer support to the corporate office, along with manning the help desk phone line to provide assistance for all pc problems at each of the clinics. Maintained and provided support for each of our servers, along with maintaining profiles on a server level. Traveled to each of the Utah clinics to provide in-person support for every pc and hardware issue.