Q.13 How does tourism contribute in growth and development of a country?

No. of Printed Pages : 2 Roll No. .................. Ist / Hotel Mgt.

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Q.14 List the advantages and disadvantages of computerized system of reservation.

Subject : Front Office Operations-I Time : 3 Hrs. SECTION-A Note: Attempt all parts. Q.1 Answer in Brief: a) b) c) d) e) f) g) h) i) Heritage Hotel Rack Rate F.R.R.O. Skipper Lanai MAP O.O.O Advance Letting Chart Duplex (1) 1214-N 10x2=20 M.M. : 75

(180)

(4)

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j)

Pax

SECTION-C Note: Attempt any Five questions. SECTION-B 5x7=35

Note: Attempt any five questions. Q.2

5x4=20

Q.8

Differentiate between 'Guaranteed' and 'Non-guranteed" reservations. Q.9

Classify hotels based on their location, type of clientele and facilities offered.

Q.3

Draw a neat format of a 'Room reservation form.'

Draw the organization chart of Front office department of a large hotel.

Q.4

What are various modes and sources of reservation?

Q.10 Analyze the tourism potential of any state of India and suggest means to increase tourism revenue.

Q.5

What is 'Over booking'? Why is it done?

Q.11 Explain Whitney system of reservation.

Q.6

Explain any four types of tourism?

Q.12 Draw a neat diagram of layout of Front Office department.

Q.7

Why is 'Expected Arrival List' prepared? (2) 1214-N (3) 1214-N