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Maruti Suzuki Project Building Customer Value Group:10

Questionnaire 1. Which Brand your prefer? Or which is your 1st car (Emotional Quotient) MS Hyundai Honda Tata Ford M&M Nissan Others 2. Brand Image Good Better Best 3. Do you find easy availability of spare parts? Yes No May be 4. Are you satisfied with your overall service of MS? Excellent Good Average Below average 5. Overall experience? Excellent Good Average Below average 6. Factors affecting Fuel efficiency (give ratings) Interiors (same as above) Looks (external) Comfort level Add up more 7. What is your pre-scale experience which purchasing the car? 8. Which brand will you recommend to your friend or relative? 9. How you rate the value of money?

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