CASE STUDY PROBLEM SOLVING Leading financial institution saves more than $75 million with effective decision

n making processes One of the worlds largest financial institutions, a multi-lines insurance services provider who also provides banking, investment and credit card services, has a problem with the California division and wants to help the organizational leadership improve the capacity to make more effective decisions and also help communicating, executing and implementing those decisions to its more than 7500 employees that the California division has. The most important problem was that the leadership was making decisions based more on cultural paradigms rather than on strategic issues and long-term consequences. Therefore, they needed an approach that would be applied to work issues and would constitute an Action Learning event. The Company appointed Action Management Associates, Inc. (AMAI), a management training company, specializing in critical and creative thinking skills, which had as objective to provide this client with effective processes that ensured the Company arrived at decisions that achieved the desired business result. In order to implement the objective, the Company selected two individuals within the organization, who participated at a workshop Problem Solving & Decision Making (PSDM) which focused on providing training, assuring that the Company effectively communicated and executed decisions throughout the organization with the aid of some processes (Teamwork; Cause Analysis; Creative Problem Solving; Decision Making; Anticipating Problems & Planning) and then they came back into the organization and delivered the PSDM workshop to the Companys senior management and to other participants. Apart this workshop, AMAI and the two internal process experts participated in presenting several of the key PSDM concepts to the Companys top-level management during a leadership conference. The result was that one year after these PSDM workshops, participants estimated an expected positive impact of $77,700,000 and also 12-year positive impact of $515,000,000. In addition, those who contributed to this revival will be rewarded by AMAI with the Million Dollar Club trophy for their efforts in accumulating more than $1 million in annual bottom-line impact.

Source: http://www.actionm.com/docs/financial_cs.pdf