Red Shirts in Schools

Customer Service Award

Retail Institute and The Warehouse have partnered to offer students a taste of what it is like working in retail. Red Shirts in Schools is a programme based on Retail Institutes Customer Service Award and contextualised to The Warehouse environment. The aim of the programme is to offer students work experience and help them transition from school into the workplace. Students participating in the programme are supported by a coordinator. This coordinator will work with store management to ensure students get a good understanding of working in retail. They will also set clear development plans, provide inductions to students, assess students work and keep in touch with schools in their region. This programme is currently only available to schools in the Auckland, Wellington and Christchurch regions. Places are limited, so schools wishing to participate in the programme must apply.

Programme cost
As part of the Red Shirts in Schools package each student will receive: a work placement with The Warehouse support through a dedicated coordinator customised learning resources. Area Auckland: South, East & West Auckland (workbook only) Auckland: North Shore to Whangaparoa (package) Wellington and Christchurch (package) Price (ex GST) $120 per student $405 per student $405 per student

Programme information
The programme covers the essentials in customer service, identified by the industry as essential for the retail workplace, including: communication skills personal presentation product knowledge team work. This certificate is made up of a set menu (27 credits, see overleaf). Credits can be used towards the National Certificate in Retail (Level 2).

Note: In Wellington and Christchurch the Red Shirts in Schools workbook and assessment service are not available separately. The assessment component cannot be removed and must be assessed by a Red Shirts Coordinator. South, East & West Auckland areas will continue to run as they have in previous years, and assessment and coordination fees will be in addition to the price listed above. Prices listed above exclude GST.

Red Shirts In Schools

Customer Service Award

How to get involved

To apply for this programme please contact Retail Institute on 0800 486 738, or schools@retailinstitute.org.nz. All contact must be through Retail Institute or your local Red Shirts Coordinator. Schools should not contact The Warehouse stores directly.

Menu
Unit 62 Description Maintain personal presentation and a positive attitude in a workplace involving customer contact Communicate information in a specified workplace Establish and maintain positive customer service interactions Participate in a team Demonstrate and integrate knowledge of legislation applicable to sale of goods and services Demonstrate knowledge of products Provide customer service Employ customer service techniques for differing customer behaviours in a workplace Assist customers to select goods and/or services face to face Level 2 Credit 3

1277 11941 11974 11968

2 2 2 2

3 2 4 4

19583 57 376

2 2 3

4 2 2

11938

2 Total Credits

3 27