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Expert Advice from Today’s Top Professionals
Getting High Performance done at any time and doesn’t require a manager/
subordinate relationship to be effective. In a
from the “Middle 80%” coaching relationship, both parties decide if the
relationship should continue. Coaching focuses
Even if you haven’t reached official management on developing, not “fixing,” the person being
status, you’ve probably had the opportunity to take coached—creating individuals with improved
the lead and be in charge of others—managing a skills who can contribute more effectively in a
project or serving as team leader. Looking back, team environment and on their own.
did you find yourself investing 80% of your time
Coaching is much more than just an informal
with just 20% of the people you were leading? Did
conversation with another staff member. It depends
you find yourself immersed in micromanaging the
on clear expectations that are communicated well
bottom 10%—your problem children—while spend-
and supported with timely oversight. Regardless of
ing the rest of your time catering to the needs (and
whether you’re a manager coaching a new employee
whims) of the 10% who were your star performers?
or team member coaching a peer, formalizing some
It’s tempting to give all of your attention to people of the coaching process is useful. When goals and
at the top and the bottom of your team: But don’t expectations are clearly defined, employees in the
do it. Your success—and the success of your company— “middle 80” are given the tools to perform above
depend on developing and motivating the other their previous potential.
80%. You need a tool that helps you efficiently
engage the “middle 80”—helping them develop
their skills while improving team performance... Jean Corson
Coaching is that tool. CorsonWolff Consulting
Coaching Focuses on Developing, Not “Fixing” In this month’s Management Insights, Jean Corson discusses how to get
high performance from the “Middle 80%.” It’s tempting to give all of
Coaching is a fluid relationship that can be initiated your attention to the people at the top and the bottom of your team.
by either the person who sees an opportunity to Don’t do it! Use a tool that helps you efficiently engage the
help or by the person looking for help. It can be “middle 80”...coaching is that tool.
CALL 1-800-843-8733
OR VISIT www.learningtree.ca
Learning Tree
Edition 001
Management Insights
Expert Advice from Today’s Top Professionals
Getting High Performance from the “Middle 80%”
CALL 1-800-843-8733
OR VISIT www.learningtree.ca
0812CA Mgmt Insights_Edition 001