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DEDICATION
AND
ACKNOWLEDGEMENT
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© Copyright BizTree. 2006. All rights reserved. Protected by the copyright laws of the United States and Canada and by international treaties. IT IS
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First of all, we bow ourselves before ALLAH, the Merciful and Beneficent for
empowering us to start and complete this project.
The work presented in this project has been carried out under the dedicated
supervision of MS.TABINDA ISLAM. His keen interest and invaluable guidance, in
every stage of the project is greatly appreciated.
SADAF PERVAIZ
AQEEL ABBAS
OMER MALIK
SHAH BEHRAM
AZAM SAQI
NADEEM HABIB
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OF LAW.
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This document contains proprietary and confidential information. All data submitted to
SUPERIOR UNIVERSTY is provided in reliance upon its consent not to use or disclose
any information contained herein except in the context of its business dealings with
Freshness Company Ltd. The recipient of this document agrees to inform its present
and future employees and partners who view or have access to the document's content
of its confidential nature.
The recipient agrees to instruct each employee that they must not disclose any
information concerning this document to others except to the extent that such matters
are generally known to, and are available for use by, the public. The recipient also
agrees not duplicate or distribute or permit others to duplicate or distribute any material
contained herein without Freshness Company Ltd's express written consent.
Freshness Company Ltd retains all title, ownership and intellectual property rights to the
material and trademarks contained herein, including all supporting documentation, files,
marketing material, and multimedia.
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"We promise to respect our self and others, have the courage to do what's right, show
loyalty to our university, our self, and our community, have tolerance for all, and accept
responsibility for our words and actions."
EXECUTIVE SUMMARY
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Management
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Title
Name
Age
Title
Date
Start
Date
11/28/2007
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Business Names
Business Name
General Information
Number of Employees:
2,345
(As of 12/31/2007)
Outstanding Shares:
784
(As of 12/31/2007)
Shareholders:
671
(As of 12/31/2007)
Stock Exchange:
KAR
Fax Number:
(42) 578-9302
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TABLE OF CONTENTS
Company’s Mission Statement 10
COMPANY’S VISION STATEMENT 10
THE FRESHNES BUSINESS IN LAHORE 11
INTRODUCTION TO TEEN-AGE JUICE 12
CURRENT MARKET SITUATION 13
Market Demographics 13
Geographic 13
Demographic 13
MARKET DESCRIPTION 14
Product review 14
Product Features 14
COMPETITVE REVIEW 15
“TEEN-AGE JUICE” COMPETITORS 15
Benz 15-16
Shezan 17
DISTRIBUTORS REVIEW 18
SWOT ANALYSIS 19-21
PEST ANALYSIS 22
OBJECTIVES & ISSUES 23
MARKETNG STRATEGY 24
Positioning Strategies 24
MARKETING MIX 25
Product Strategy 25
Product variety 25
BRAND NAME 26
QUALITY 26
DESIGN 26
Pricing Strategies 26
Amounts are in Pak Rupees 27
PRICE AND QUALITY GRID 27
Communication Strategies 28
CRITERIA FOR PROMOTION 28
Main Sources of Prootion 28
Market Research 29-30
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Marketing Organization 31
Action Programs 31
BUDGETTING 32
Electronic edia 32
Print Media 33
Cable operators 33
Main cable operators 34
Billboard 34
Skins advert 34
Expected Revenue 35
On television 35
On News Paper 35
On Cable 36
On Billboard 36
On skins 37
Promotion Strategy 38
Push 38
Pull 38
Controls 39
Measuring 39
Comparing 39
Correcting 39
Consumer Motivation 40
Innate & acquired needs 40
Emotional Motives 40
Brand personality 40
Personality and color 41
Consumer Perception 41
Just noticeable Difference (j.n.d) 42
Perceptual selection 42
Selective perception 43
Perceptual Blocking 43
Perceptual organization 43
Consumer imagery 43
Perceived quality 44
CONSUMER LEARNING 45
Instrumental conditioning 46
Involvement theory 46
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CONSUMER ATTITUDE 46
Tricomponent model 46
Attitude-towards-ad Model 47
Situation Analysis 48
Social Analysis 48
Environmental Analysis 49
Freshness environmental strategy 49
Main Issues in Focus 49
Supply Chain 50
APPENDIX 51-52
CONCLUSION 53
References 54
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The FRESHNES will commence its operation in Lahore from February 2009. The
factory facility has been founded on a 10 canal area of land in the Industrial area,
Riawind Road Lahore.
The factory is expected to match the demand of our products. We have ensured the
installation of modern, sophisticated and efficient equipment, conforming to the very
latest standards of "Goods Manufacturing Practices".
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People started too perished under the scorching heat of summer in our country. They
need an energy drink to refresh themselves. TEEN-AGE JUICE is a fresh juice product.
It provides energy and keeps people fresh when they are felt weak or tired from doing a
lot of work.
It contains vitamins and proteins which is a useful energy source. Vitamins give
freshness and proteins are the energy cells that recharge the human body so that they
work at their maximum. With low fats
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The students, employees and workers become tired due to the work burden and
sunlight which make them feel loose. They need an energy drink that makes them re-
energize so they may be able to perform better again and feel refresh.
INGREDIENTS ARE:
Apple and Orange Pulp
.
CURRENT MARKET SITUATION
Refresh is a fresh juice product that is going to introduce in the Lahore domestic market.
We are focusing to all levels of generation. The kids, youths, mature and olds and
overall families
The prices of the refresh are moderate, because it is for everyone in the society.
MARKET SEGMENTATION:
The customer of the Refresh consists of following:
a. Geographic’s:
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The refresh geographic target area is currently Lahore. We are supplying our product to
all area of the Lahore.
b. Demographics:
There is an almost equal ratio between male and female and also kids.
Ages 5--- 50 are the customers. We are focusing offering
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MARKET DESCRIPTION
The TEEN-AGE JUICE is currently facing a very competitive environment. Because the
• Shezan
• Country
• Benz
• Sunfresh
PRODUCT REVIEW:
The TEEN-AGE JUICE is available in 125ml size and available in different Flavors like:
• Apple
• Orange
• Grapes
• Mix-fruit
PRODUCT FEATURES:
The products have the following Features:
• Available in different sizes
• Fresh original Fruit Juice
• Having Protein and Minerals
• Tetra Pack Protection packing.
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COMPETITVE REVIEW
1.BENZ
PRODUCT:
QUALITIES OF BENZ:
a. High availability
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PRICE:
Different sizes are available in various prices. Minimum price is 15 Rs.
PROMOTION:
They promote this product through
a. Electronic media
b. Print Media
c. FM Radio stations
d. Wall Chalking
e. Billboard
PLACE:
Benz has wide networks all over Pakistan it has more than 300 distributors in all over
four provinces of Pakistan.
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2.SHEZAN
PRODUCT:
The product we selected is shezan juice a product by Shezan international Ltd
QUALITIES OF SHEZAN:
a. High availability
PRICE:
Minimum price of juice is 10 R.s .
PLACE:
Shezan has a large market share in Pakistan.
PROMOTION:
They promote this product through
a. Electronic media
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b. Print Media
c. FM Radio stations
d. Wall Chalking
e. Billboard
DISTRIBUTORS REVIEW
To assure the availability of its product “Refresh” juice has established effective network
of registered dealers. The main target of these juices is Lahore.
We don’t have our own distribution channel; we have a third party association for this
activity. The distributor directly picks the order from the factory floor and distributes it to
the various retailers and wholesaler.
The end consumer would then purchase “TEEN-AGE JUICE” from the retailer. The
distributor hired by us is amongst the most reliable distributors in the region. They enjoy
a flawless reputation combined with business relations with numerous retailers even in
the rural areas of Lahore and near sides. This has ensured that “TEEN-AGE JUICE” will
be made available all over Lahore.
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SWOT ANALYSIS
STRENGTHS:
• Updated technology plant
• Quality product
• Pakistani made
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• Reasonable price
WEAKNESS
• new juice industry
OPPORTUNITIES
• Increase the distribution network.
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• Increased demand of high quality products due to Lahore being a developed city.
THREATS
• Political instability.
• No political affiliation
• lack of production
• lack of distribution
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• so many competitors
• retaining consumers
• Economic instability.
decreasing profit
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Pest Analysis
Analysis
• Political
• Economical
• Social
• Technological
Political factors:
Environment is investor friendly beverages sector is under de-regulation.
Economical factor:
Market should consider long term and short term of a trading market. Inflation is
controlling by state bank and under strict eyes but unemployment rate is going up and
up with the increase level of poverty.
Social factor:
As Pakistan is an Islamic country and people are very strict in case of Islam any things
against the philosophy of Islam on either print or electronic media are treated as against
Pakistan.
Technological factor:
Company has technology with which they can compete in the Pakistan and now
company is investing in their infrastructure to not only expand but also to upgrade their
existing structure.
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• Profit maximization.
ISSUES:
Following are the issues that “TEEN-AGE JUICE” is facing:
In relation to the product launch our major issue is the ability to establish a well
regarded brand name linked to a meaningful positioning. We must heavily invest in
market to create an image of our company and our brand. We also need to measure the
awareness and response from the customer about our product. So we can adjust our
marketing efforts.
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MARKETNG STRATEGY
The market strategy is based on positioning of the product in the mind of consumers.
1. POSITIONING STRATEGIES:
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MARKETING MIX
Product
Price
Promotion
Place
2. PRODUCT STRATEGY:
• Develop the long-term relationship with the customers
• Do whatever it takes not to satisfy the customers but retain our customers
In order to accomplish this objective, the company has established sales, marketing and
support teams.
PRODUCT VARIETY:
Our product would be available in the following flavors:-
Apple
Orange
Grapes
Mix-fruit
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BRAND NAME:
The name which we have chosen for our product is “TEEN-AGE JUICE”.
JUICE
QUALITY:
High quality assurance would be our first priority. This would be ensured by:
DESIGN:
“TEEN-AGE JUICE”” is a sweet, refreshing Juice with an eye catching Tetra hedral
pack.
3. PRICING STRATEGIES:
Our pricing strategies for the product are for total cost, which include custom services
and other expenses. Pricing strategy usually change as the product passes through its
life cycle. The price should be set at moderate level in order to attract a large number of
buyers and to gain large market share.
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PRICE AND QUALITY GRID: This grid shows what pricing strategy a firm is perusing:-
L
O
PENETRATION
W ECONOMY
“FRESHESS”
“FRESHESS
H
PRICE I
G SKIMMING PREMIUM
H
LOW HIGH
Quality
According to this grid we are offering high quality at low price. So we are following
penetration strategy.
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4. COMMUNICATION STRATEGIES:
PROMOTION:
Actually the promotion is a first step when we are launching a new product, but we
make its strategies in last. We want to make a good image in the mind of customers,
so that they will buy only our products.
CRITERIA FOR PROMOTION:
In promotion our main objective is to provide:
• Awareness
• Knowledge
• Liking
• Preference
• Purchasing
5. MARKET RESEARCH:
Using research, we are identifying the benefits that our target market segments value.
Using the research tools as:
o Feedback from test market
o Surveys
o Questionnaires
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Brand awareness research will help us determine the effectiveness and efficiency of our
message.
Example:
• Without pulp
• Anytime at all
• Others:
• Benz
• Shezan
• Other:
• It tastes great
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• Others:
• Other:
• Yes, everyday
• No...
7. I am:
• Female
• Male
• 11-20
• 21-29
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• 30-39
• 40-49
• 50-59
6. MARKETING ORGANIZATION:
7. ACTION PROGRAMS:
The “TEEN-AGE JUICE” will be introduced in February. Following are summaries of the
action programs we will use during this summer session to achieve our stated
objectives.
January we will initiate 1000000 rupees trade sales promotion campaign to educate
dealers and generate excitement for the product launch, and provide sample crates to
our selected product reviewers, opinion leaders and celebrities as part of our public
relation strategy.
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July-August We plan to roll out a new advertisement having new views of customers
who have used our drink which will help to promote our juice.
8. BUDGETTING:
• Electronic Media
• Print Media
• Cables operator
• Billboards
• Skins advert
A. ELECTRONIC MEDIA:
Geo:
For 15 days
2000 PST
30sec
3 times in a day
6 lacs
B. PRINT MEDIA:
Nawai waqt:
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For 2 days
30000 * 2 = 60000
7000* 8 = 56000
Jang:
Only on Sundays
236000/-
C. CABLE OPERATORS:
Advertisement will play only at Ten Sports and on Star plus in evening from 6 to 12 pm
because viewer ship of these channels are more as compare to others. For the purpose
of this company decides to spend Rs. 100,000. In this budget 4 cable operators with
maximum coverage in Lahore city will play ad on the above-mentioned channels in
routine for 2 months.
Sanda to mansoora
Food Street to mughalpoora
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D. BILLBOARDS:
Company decides to take billboards for its starting advertisement campaign this is a
plan of 15 days rent for billboard is Rs.100, 000 each. The sites selected by the
company are in the areas of Mall Road, DHS, Allama Iqbal Town, Liberty Market, kalma
chowk,
5 * 100000= 5 lacs
E. SKINS ADVERT:
Expected Revenue
A. ON TELEVISION:
Expenditure: 600000/-
20% of population viewed our ad= 7500000*20 /100 =1500000
10% of viewed population tried our product = 1500000 * 10 / 100 =150000
10% of population tried became our average customer = 150000*10/100=15000
On 1 unit sold we get profit = 1.667/-
On 15000 units we get = 15000*1.667 =25005/-
For 30 days = 2 5005 * 30 =750150/-
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Revenue = 750150/-
B. ON NEWS PAPER:
Expenditure: 236000/-
Total readership = 3000000
25% of Readership viewed our ad= 3000000*25 /100 = 750000
10% of Readership tried our product =750000 * 10 / 100 =75000
10% of tried became our average customer = 75000*10/100 = 7500
On 1 unit sold we get profit = 1.667/-
On 7500 units we get = 7500*1.667 =12502.5/-
For 30 days = 12502.5* 30 =375075/-
Revenue = 375075/-
C. ON CABLE:
Expenditure: 100000/-
10% of population viewed our ad= 7500000*10 /100 = 750000
10% of viewed population tried our product = 750000 * 10 / 100 =75000
10% of population tried became our average customer = 75000*10/100 = 7500
On 1 unit sold we get profit = 1.667/-
On 13000 units we get = 7500*1.667 =12502.5/-
For 30 days = 12502.5 * 30 =375075/-
Revenue = 375075/-
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D. ON BILLBOARD:
Expenditure: 500000/-
20% of population viewed our ad= 7500000*20 /100 =1500000
10% of viewed population tried our product = 1500000 * 10 / 100 =150000
10% of population tried became our average customer = 150000*10/100 = 15000
On 1 unit sold we get profit = 1.667/-
On 15000 units we get = 15000*1.667 =25005/-
For 30 days = 25005 * 30 =750150/-
Revenue = 750150/-
E. ON SKINS
Expenditure: 16000/-
Total readership = 300000
25% of Readership viewed our ad= 300000*25 /100 = 75000
10% of Readership tried our product =75000 * 10 / 100 =7500
10% of tried became our average customer = 7500*10/100 = 750
On 1 unit sold we get profit = 1.667/-
On 13000 units we get = 750*1.667 =1250.25/-
For 30 days = 1250.25 * 30 =37507.5/-
Revenue = 37507.5/-
Promotion Strategy
"Push or Pull"?
Marketing theory distinguishes between two main kinds of promotional strategy - "push"
and "pull".
Push:
A “push” promotional strategy makes use of a company's sales force and trade
promotion activities to create consumer demand for a product. The Freshness promotes
the product to wholesalers, the wholesalers promote it to retailers, and the retailers
promote it to consumers.
For example Freshness promote their products via retailers such as Juices, energy
drinks. Personal selling and trade promotions are often the most effective promotional
tools for companies such as Freshness. for example offering subsidies on the Different
flavors of juices to encourage retailers to sell higher volumes. A "push" strategy tries to
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sell directly to the consumer, bypassing other distribution channels (e.g. selling
insurance or holidays directly). With this type of strategy, consumer promotions and
advertising are the most likely promotional tools.
Pull:
A “pull” selling strategy is one that requires high spending on advertising and consumer
promotion to build up consumer demand for a product. If the strategy is successful,
consumers will ask their retailers for the product, the retailers will ask the wholesalers,
and the wholesalers will ask the producers.
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CONTROLS:
This is the main and last element of the marketing planning by using this we can check
our product standard by comparing It with our standards if there is any problem arrive in
marketing plan the it must be corrected.
Three main functions are performed under this element of planning that is:
• Measuring
• Comparing
• Correcting
Measuring:
We can check our marketing condition through measuring in which different types of
tasks may be performed like
• Surveys
• Questionnaires
Comparing:
In controlling process we compare our product with our standards.
Correcting:
If any problem occurs then correcting process will take place in which we found that
from where the problem will arises.
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Consumer Motivation
Consumer can fulfill both his basic innate need (thirst) and acquired need (egoistic
need) at the same time.
Emotional Motives
We will target the emotional motives (pride) of consumers. The consumers will feel
proud of drinking tin pack drink, and show his belonging to a particular class.
Brand personality
Brand Personality
- Spirited
- intelligent - outdoorsy
- Up-to-date
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We will later develop ads showing successful student in the college using our TEEN-
AGE JUICE. As well as adventurous and thrilling ads, ads with the famous celebrities
like Atif Aslam & Ali Zafar.
As we are targeting the youngsters, so the packing will include base color ‘silver’, with
‘blue’ and ‘red’ fore color.
Silver wealthy
Red exciting, passionate
Blue authority
Consumer Perception
The competitor’s quantity of tin pack is usually 330 ml. But our product’s quantity will be
350 ml (above j.n.d level). Provide less calories 35.4 kcal (above j.n.d level).
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Perceptual selection
Nature of stimulus:
Our brand name is “TEEN-AGE” related to teenage YOUTH. The brand name will be
easy to remember, recall and the consumers can relate it to the youngsters.
Expectation:
It is the common perception of Pakistani people that the local made JUICES like
Country, fruity etc. are of inferior quality. Similarly, the drinks in regular bottles are
mostly counterfeits.
In order to change the perception, we have introduced the drink in Tin pack to establish
good image about the quality.
Selective perception
Selective attention:
We will use attractive colors like olive, orange in the back ground of the advertisement
in the print media in order to get the attention of the youngsters. The advertisement will
be pasted up side down, so that the consumers will pay special attention to the ad as it
will create a unique look.
Also in the T.V advertisements, the popular songs of Pop singers like Atif Aslam , Ali
Zafar will be played as background music for stimulus generalization.
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Perceptual Blocking:
We shall organize and sponsor a 20/20 Cricket Cup among the regional cricket
teams.
Place our product’s advertising hoarding in the cricket matches of Pakistan.
Be the official sponsors of the Pakistan Hockey team.
Repetition of advertisement on different channels.
Placement of product in T.V dramas.
Organize musical concerts.
Sponsor the Geo sports news.
Perceptual organization
Consumer imagery
Product positioning
TEEN-AGE JUICE will be positioned as a drink for the youngsters who are enthusiastic,
extroverts and energetic and who enjoy their life.
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Perceived quality
Extrinsic cues
TEEN-AGE JUICE will be introduced in Tin pack to establish good image about
the quality.
As we are targeting the youngsters, so the packing will include base color ‘silver’
, with ‘blue’ and ‘red’ fore color.
Pop singers Atif Aslam , Ali Zafar’s appearance in the advertisement.
CONSUMER LEARNING
Classical conditioning
Repetition
Repetition of advertisement on different channels.
Stimulus discrimination
Positioning “TEEN-AGE” against the competitors (NESTLE, SHEZAN) as drink for the
youngsters who are enthusiastic, extroverts and energetic and who enjoy their life.
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Instrumental conditioning
Shaping
Free drinks will be offered through promotional campaigns at the school, colleges,
universities, shopping malls. One tin can will be given free on purchase of 2 two 1.5 liter
pack of Teen-age.
Involvement theory
Peripheral Route
CONSUMER ATTITUDE
Tricomponent model
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Attitude-towards-ad Model
Our desired objective is to form the consumer’s attitude through the following route:
Exposure to AD
Export
Feeling from Ad Process
(Affect)
Export
Process
Export
Export
Attitude towards brand Licenses
Finish
Web Development
Company D Company F
Company E
Company G 49
Company H
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Situation Analysis
Social Analysis:
For beverages companies, take back and recycling add value. They support brand
value and customer loyalty and inspire customer insights. They also demonstrate
environmental responsibility.
Manufacturers like Freshness are generally in a disadvantaged position for take back,
due to the costs involved and the lack of many consumer touch points.
Again in new products. In a typical consumer scenario, such as when a health
conscious customer is perceived value. Successful take back is also driven to a great
extent by economics and market factors, which in turn place large quantities of used
Beverages in refreshing scenarios. This causes concern for the quality and safety of
products repaired or altered outside of the intense controls fundamental to a juice
production process.
By governments. There are various take back channels and “Freshness” company has
limited control over the actual flows. Despite the challenges posed by the logistics of
existent.
Freshness is also piloting different forms of cooperation with operators and distributors,
such as collection Raw material at point of Distributers, as well as in various industry
level schemes
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Environmental Analysis
Freshness aims to be a leading company in environmental performance. By working to
reduce the adverse environmental impacts of our products and activities, our customers
can use our products with confidence and good conscience. Combining environmental
issues into daily work makes business sense for Freshness. By working to reduce the
adverse environmental impacts of our products and activities, we minimize risk, ensure
legal compliance, gain stakeholder acceptance, and help advance the long-term
success of our company. Our customers can also use our products with confidence and
good conscience. Through our environmental strategy, we work to ensure that our
products are safe for Health use. Teen-age juice by Freshness Company is a trusted
brand and we take that
trust seriously.
* Substance management during the planning and design of our products, one of our
main focus areas is their material content. We are continuously analyzing the materials
used in our products with the aim of reducing the amount of potentially hazardous or
Harmful content.
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* we have many years to exist in a market for our own arrangements for Juice and
other beverages , as well as for make strong customer relationship. Freshness is
assuming product responsibility as defined by the directive as it is implemented
throughout Pakistan. And of course in Centers and Flagship stores in all markets where
we do business.
* Energy efficiency In our product creation as well as our own operational activities, an
important area for continuous performance improvement is in energy efficiency. We
have consistently been able to reduce the energy intensity of our products.
Supply Chain:
We are committed to reducing the environmental impact of our business. We expect all
Beverages suppliers to take a similar approach. At Freshness, we believe in long-term
partnerships with suppliers who share our approach to ethical business. Together we
work hard to anticipate risk, demonstrate company values, enhance our governance
practices, increase employee satifaction and look after the communities where we do
business.
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APPENDIX
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Country FRESHNESS
Resources
Logistics
Beverages
Experience
Brand power
Consumer
Relationship
Cleverness
Industrial design
Music solution
Breadth
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CONCLUSION
Freshness is become to world leader in Beverages’ Industries, driving the
transformation and growth of the converging Healthy and Energetic Environment.
Freshness is about enhancing taste and exploring new way to feel fresh and healthy.
Explore the full potential of TEEN-AGE with Different Flavors coming in market with full
of competition
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References
• www.google.com
• www.freshness.com
• Visited seniors of Superior University
• www.superior.edu.pk
• Visited teachers
• By own thinking
• Concern Books Related to Report Writing
• Koen, B. V., 2002. “On the importance of "presence" in a web-based course”, Frontiers
in Education Conference. Vol. 1, pp. T3E/21-T3E/26.
• Zou, P., Marsden, P. and Ong, E. 2002. The application of E-learning in construction
management programs”, AUBEA Conference.
• Wang, A.Y.2002. “Predictors of web-student performance: The role of self-efficacy and
reasons for taking an on-line class”, Computers in Human Behavior, Vol. 18, No. 2, pp.
151-163
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