Communication Barriers

Ms. Madiha Rehman

Agenda

 Definition
 Communication Barriers
 Guidelines
 Conclusion
Definition

 What makes Communication complex,

difficult, and frustrating are the barriers we
put in the way.
Barriers to good communication
 Distortions
 Perceptual
 Restrictive Environment
 Deceptive Tactics
 Cultural
 Language
 Gender
 Interpersonal
Distortions
 Physical Distortion  Mental Distortion
 Uncomfortable chairs  Emotional distractions
 Poor lighting can also get in the way
 Health problems of your message
 Or some other irritating
conditions
 Perceptual
 A traveler was walking down a road when he met a man from the
next town. "Excuse me," he said. "I am hoping to stay in the next
town tonight. Can you tell me what the townspeople are like?"
"Well," said the townsman, "how did you find the people in the
last town you visited?"
"Oh, they were an irascible bunch. Kept to themselves. Took me
for a fool. Over-charged me for what I got. Gave me very poor
service."
"Well, then," said the townsman, "you'll find them pretty much
the same here”.
 Perceptual
 We all see the world differently
 Every individual has different perception of life
 Perception: People’s individual interpretation of the sensory
world around them.

Selective Perception

Sender Receiver
 Restrictive Environment
When information is fragmented or distorted by an
authoritarian style of management
 Closed office doors, barrier screens, separate areas
for people of different status
 Large working areas or working in one unit that is
physically separate from others.
Deceptive Tactics
Using illegal/ unethical tactics to manipulate
receivers blocks communication & ultimately
leads to failure
 Exaggeration
 Inaccuracies
 State opinions as facts
 Hide negative information behind an
optimistic attitude
Cultural
 Behavior patterns
 Signs of belonging
 Mutuality of interest
Language
 Unfamiliar with our expressions, buzzword
and jargon – colloquialism
 Variations in language – accent, dialect
 Non-verbal Messages
 Guidelines for Overcoming
Communication Barriers
 Adopting an Audience-Centered Approach
 Fostering an Open Communication Climate
 Committing to Ethical Communication
 Creating Lean, Efficient Messages
 7 C’s of Communication
7 C’s of Communication
 Courtesy
 Clarity
 Conciseness
 Concreteness
 Correctness
 Consideration
 Completeness
Conclusion
 Be precise, clear and focused
 Observe ethical values
 Facilitate feedbacks
 Control your emotions
 Do effective listening
 Reduce the number of messages
Thank You