Managing Professional Development

BTEC EDEXCEL AND DIPLOMA IN BUSINESS (MANAGEMENT & HUMAN RESOURCES) OFFERED BY INTERNATIONAL COLLEGE OF BUSINESS AND TECHNOLOGY
Individual Assignment
Managing Professional Development
Individual assignment
Acknowledgement
I would like to express my gratitude to Mr. Anuruddha Yapa and Mr.Frank Gunasekara who gave me the possibility to complete this assignment and for the guidance and support they gave in preparation of this study. Especially, I would like to give my special thanks to my parents who enabled me to complete this work. However, it would not have been possible without the kind support and help from my friends. Last but not the least I would like to thank all our peers and staff at I.C.B.T and specially Mr.Dhilum our coordinator who were ready to lend a hand in whatever way they can. I am making this project not only for marks but also to increase my knowledge. Thanks again to all who helped me.
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Executive Summary
This Assignment describes the effective management and leadership skills required for the recognition of a future development, performance of the job role and other requirements for the future development. The curriculum vitae shows all the professional qualifications and could be explained or understood through the SWOT analysis. Plans in order to be successfully carried out, it needs a personal plan and so the personal plan has been discussed in detail. Personal Vision, Mission and Values will also help to achieve the personal plan which is also stated. Personal plan can be driven further and those have also been analyzed. Currently the personal plan such as short term and long term objectives has also been stated in this document. The action thats been taken in order to achieve these objectives also has been stated. Finally, the report identifies the learning methods which can improve the personal and professional skills in future.
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Contents
Acknowledgement .................................................................................................................................. 1 Executive Summary................................................................................................................................. 2 Introduction about My Self ..................................................................................................................... 4 Task 01 .................................................................................................................................................... 5 1. Personal Development Plan ........................................................................................................ 5 1.1 Who am I? ................................................................................................................................. 5 1.2 My Vision................................................................................................................................... 5 1.3 My Missions .............................................................................................................................. 5 1.4 My Values .................................................................................................................................. 5 1.5 My Goals (and my personal targets) ......................................................................................... 6 1.6 My Leadership Skills .................................................................................................................. 6 1.7 My Leadership Styles ................................................................................................................ 6 1.8 My Management Skills .............................................................................................................. 8 1.9 Effective performance for a job role ......................................................................................... 8 1.10 Skills that required identification for my future development ............................................... 9 2. Self-assessment inventory (SWOT) ........................................................................................... 10 2.1 Strengths ................................................................................................................................. 10 ...................................................................................................................................................... 10 2.2 Weakness ................................................................................................................................ 11 2.3 Opportunities .......................................................................................................................... 11 2.4 Threats .................................................................................................................................... 12 3. 3.1 4. Job Vacancy ............................................................................................................................... 13 Curriculum vitae .................................................................................................................... 14 Skills audit ................................................................................................................................. 15 4.1 Personal Development Plan .................................................................................................... 16 5. Short term and long term objectives ........................................................................................ 17
Conclusion ............................................................................................................................................. 18 References ............................................................................................................................................ 20
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Introduction about My Self
My name is Nayomi Anushka Ekanayake. I live in Narahenpita, Sri Lanka. Im 18 years old. I was born in 20-01-1994, my marital status is single and my nationality is Sri Lankan Christian. From grade 1-13 I was schooling in Ladies College - Colombo 07. Did my GCE A/L Examination and GCE O/L Examination at Ladies College too. Before I left Ladies College I was appointed as a member of the choir in 2009 and was also appointed as a member of the orchestra in 2010. I was appointed as the deputy of the class in 2011. During my school career I took part in some of the extra-curricular activities and social services. During my GCE A/L Examination I did a Diploma in Business and Entrepreneurship at Carlton institute and now Im currently undergoing the higher national diploma in business management at ICBT City Campus. After completing my HND I will do my final year degree at ICBT and I wish to complete my masters as well. Then I would like to start up my own business after 10 years.
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Task 01
1. Personal Development Plan 1.1 Who am I? I am a very friendly person who likes to work in a team environment. I also like to help others, be socialized and also to share my experience with others as well as to gain experience of others. I generally focus on time management, creativity, efficiency and effectiveness of my day to day work. In the next sections I have clearly mentioned my vision, mission, values, goals and my management skills, Leader ship skills and styles further.
1.2 My Vision My vision is to perform well and to be one of the best managers in a multinational Organization within the next 10 years.
1.3 My Missions To build a strong relationship with the employees and the customers in order to achieve an effective improvement in the service field. To be a person who has the strength to do what he/she believes in.
1.4 My Values Honesty and Integrity. Appreciate people Strong Work Ethic. Dependability and Responsibility. Adaptability. Have self-confident at any level
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1.5 My Goals (and my personal targets) To complete my HND and the Degree to be a graduate within the next two years. To enhance my communication skills, decision making skills, management skills within the next two years. To join a recognized organization within the next five years after obtaining the degree. To open up my own business and to spread the business to different areas with at least two branches within the next 20 years after starting the business.
1.6 My Leadership Skills
Strategy. Communication. Relationship. Technical. Adaptability.
Teamwork. Time management. Decision Making. Planning. Challenging
1.7 My Leadership Styles The leadership styles are divided into four main styles. Namely Autocratic, Supervisory, Democratic and Laissez faire leadership style. I am having the democratic leadership style, but in some conditions I use other leadership styles too. If I further describe the leadership skills that I have, those are as follows.
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Managing Professional Development Leadership Style Autocratic Leadership Style
Individual assignment How/When I use them
The appropriate condition to use it is when I have all the required information to solve a problem, and when my peers are well motivated. I normally use this style until my peers or the people who are involved are familiar with the tasks.
Democratic leadership style
This leadership style suites the best. As I mentioned in the previous style, I apply the autocratic leadership style with my peers only when we are received a task or a group work. After that I use this democratic leadership style accomplish the task. When using this style to it is essential to listen to others, get ideas from others and work with the rest. In this leadership style I cannot do anything without others involvement. At the end the leader brings out the final decision. This is usually used when I have only a part of the information, and when my peers have other parts. One of the most important advantages of this leadership style is, it allows peers to become a part of the team and it allows me to make better decisions.
Laissez faire leadership style
In this style the leader allows the peers to make the decisions. I use this leadership style when my peers are more familiar with the tasks. When peers are able to analyze the situation and determine what needs to be done and how to achieve it. However as a leader (laissez faire) I am having the responsibility of the decisions that will be made.
Supervisory leadership style
I use this style while I am using autocratic and democratic and laissez faire styles. This style causes to increase the performance and team spirit of the group or among peers.
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Managing Professional Development 1.8 My Management Skills Communication skills. Time management skills. Decision making skills. Conceptual skills.
Interpersonal skills. Technical skills. Leadership skills.
1.9 Effective performance for a job role
Communication skills and time management
As I mentioned above communication skills and time management will help me to set examples and also it will help to perform better and also to achieve good results.
Problem solving
When we meet different people with different ethics and beliefs there are more chances of ethics, problems and personal problems to rise so I must be aware of those. It takes time to know different people and work on different methods to handle different kind of people in different ways.
Knowledge
Since I want to work for a multinational company I know that I will have to learn the culture, ethics and information of other employees and workers manage according to handle them and also to have a good powerful relationship.
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1.10 Skills that required identification for my future development
A skill which needs to be practiced for the future development includes: Study extra language Education Learn to say no
Study on extra languages Working for a multinational company there will be different employees from various countries. It will be a must that that I will have to learn a few foreign languages and is now thinking of learning more in the future as well the culture.
Education I know that the qualification at this moment will not be enough and is planning on getting a professional qualification like chartered institute of marketing (CIM) sooner in order to make sure that I will have a professional qualification. Along doing a degree in business management as well.
Learn to say no Being not able to say no at the correct time has been a difficulty to me and improving this is a must.
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Managing Professional Development 2. Self-assessment inventory (SWOT)
Strengths
Weakness
Opportunities
Threats
2.1 Strengths
Friendly Depend able

Understan dble
Flexible
Strengths
Creative
Communic ation skills
Team player Quick leaner
I qualified in G.C.E O/Ls , A/Ls in year 2009 and 2012 I also did a diploma in business and entrepreneurship which is a strength for me Im a quick learner and also a team player who is flexible and friendly with other colleagues. Im understandable and also has a dependable skill.
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Managing Professional Development 2.2 Weakness
Lack of concentr ation
Sensitiv e
Weaknes ses
Decision
making
Not cable of saying no
The main weakness I have is im very sensitive and also when it comes to decision making I take a lot of time to decide. Also another main weakness is not capable of saying no to anyone even if it harms me, and also a lack of concentration I easily get distracted by anything.
2.3 Opportunities
Experience
controlling
Opportunities
Knowing foreign languages
managing a budget
Having contacts from other countries
When I take my opportunities with the experience I have I can enter into the society easily without any hesitation. With me knowing some foreign languages and also having some connections in foreign countries through my friends and family I can get help from them to start up something. Controlling and managing a budget can also help me in my future development.
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Managing Professional Development 2.4 Threats
Issues in the work place
Discrimination
Issues in trusting
Threats
Lack of professional qualification
Competition
When we take threats into consideration gender discrimination can take place since im a women. Competition in the work place, issues arising and it may affect my statues. Specially issues in trusting people takes a huge part.
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3. Job Vacancy
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3.1 Curriculum vitae
Nayomi Anushka Ekanayake

CONTACT DETAIL No: 142/1, Samanala Uyana, Kirimandala Mawatha, Colombo 05, Sri Lanka. Mobile: (+) 94-0727730775 Email: koolnayomi@hotmail.com Phone: (+) 94-11-4902840
PERSONAL DETAILS Date of birth Sex Marital status Nationality Education : 20.01.1994 : Female : Single : Sri Lanka, Sinhala : Ladies College, Colombo 7.
Objective I would like to start my career as a Customer Care Executive. I have followed a business management course and I am aiming to be a very penetrative Customer Care manager in the near future. I would like to do more work and tasks which are relating to that business field.
Abilities as a Customer Care Executive. Negotiation skills. Communication skills. Penetration. Friendliness
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Other Skills Knowledge of windows XP, Vista and windows 7 Operating Systems, Microsoft Office, (Word, Excel, etc.). Skills of handling PDAs and other equipment are that the customer care executives use. Language skills of Sinhala, Tamil and English. Educational qualifications I have passed my O/L (2009) with high results. I did my A/L (2012) and got high results. I have followed vocational trainings customer care course while doing A/Ls for 2 years.
Currently
Following a business management degree and also a customer care diploma. In the near future planning on starting SLIM. REFERENCES Mrs.Nirmali Wickramasinghe Principal Ladies College Colombo 07. 0116423561 Mrs.Ramona Samaranayake Principal Carlton Institute Colombo 04 0114513316
DECLARATION The information provided above is true and correct to the best of my knowledge and can be supported with documentary evidence when required.
(This my own Curriculum Vitae and certify that this is not any other persons work) With, Sincerely,
(Nayomi Ekanayake -Page 024. Skills audit

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Managing Professional Development Understanding Friendliness Time management Team work Creativity Adaptability
I have all the skills mentioned above. So it is not a difficult task to develop my professional career in my life. I can work with teams and I know how to motivate them. 4.1 Personal Development Plan Objectives Completing the HND in business management. Action plan Attending lectures. Submitting assignments on time. Study hard to achieve good results. Resources Lecturer. Friends. Evaluation By getting a over roll distinction. Should be completed in 2012.
To be selected has a manager of a Multinational company by 2020. Completing the Degree in Business Management.
Applying and getting selected for the post.
Contacts through friends and family.
To get selected has a manager in 2016.
Work harder to achieve a higher grade. Complete the degree without any delays.
Supports from the lecturers friends and family.
Should be completed by end of 2013 with a good result.
Earn save money to complete the HND and the management degree.
Saving financially.
Family.
To be done by 2013 so I can make my parents proud.
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Managing Professional Development 5. Short term and long term objectives
Objectives Completing the HND Go for a part time job to get working experience Enroll with the degree Finishing the degree Look for job vacancies Go to a job if it is a good one Applying for Customer Care Executive position vacancies in other companies Be a good Customer Care Executive
Short- term
Long- term
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Managing Professional Development 4.0 - Task 3 I have selected Cargills food city - The main problem is lack of staff Work based problem - Lack of staff
This company is an island wide company which has branches all over the island. They are stuck because of this work based problem. Many customers complain that they dont get the full service so they change to other competing super markets.
Solutions Increase in staff Training period for the employees. Recruiting staff. Send them for workshops. Conducting lectures to give a better knowledge of actually what they have to do. Having meetings to catch up with their lacking skills and to motivate them. Motivation and training - Overtime bonuses. Bonuses for New Year season and Christmas season. Allowances for each and every employee after one year. Giving allowance for their effort.
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Conclusion
This assignment has made me focus more on my personal and professional objectives and personal plan to overcome all the barriers. I have identify My strengths and weaknesses and how to overcome those as well. This assignment has shown the value of time management in personal and professional life and whats needed to be successful. Measuring and understanding those things which I have mentioned above, can also be the cause to increase the morality of me. And also I made some effective judgments when assessing my own personal and professional skills and when I asses my own SWOT. I have
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made the curriculum vitae with real life contexts as well as hypothetical contexts for the progress of the report.
References
anon.
(2012).
Personal
SWOT
Analysis.
Available:
http://www.mindtools.com/pages/article/newTMC_05_1.htm. Last accessed 15th Dec 2012. Mind tools. The structure of the plan
[online]
Available
at
http://www.mindtools.com/mnemlsty.html
[ Accessed on 15th Dec 2012]
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BTEC EDEXCEL AND DIPLOMA IN BUSINESS (MANAGEMENT & HUMAN RESOURCES) OFFERED BY INTERNATIONAL COLLEGE OF BUSINESS AND TECHNOLOGY