CUSTOMER NOTICE Service Delivery Standards

In June 2006 a Customer Notice on Service Delivery Standards was issued in the local Arabic and English press by The Regulation Bureau. These Guaranteed Standards are a measure of service delivery against which ADDC have agreed to deliver. The Standards must be met in each case. A summary list of the current Guaranteed Standards is printed below. Subject to certain conditions an ADDC Account Holder may be entitled to claim against failure of delivery of a service standard. Full details of this scheme can be found on the Regulation Bureaus website: www.rsb.gov.ae On the website select the Customer Information link then select the Customer Service Standards tab. For clarication or further details please call ADDC Customer Contact Centre free of charge on: Abu Dhabi Distribution Company 800 2332 Summary List of the Current Guaranteed Service Standards
Standard reference number GS1 GS2 GS3 GS4 GS5 GS6 GS7 GS8 GS10 GS12 Brief details of the specic Guaranteed Service Standards Initial Connection Customer account enquiries Arranging premises appointments Notication of interruption of supply Reconnection for non payment of account after total outstanding balance has been paid in full Payments owed under the service standards Replacement of a distribution company fuse Restoring supply Company system water quality Meter disputes

For information on how to claim please call ADDC Customer Contact Centre: free of charge on: 800 2332 After contacting them should you require further clarication please email: customercare@rsb.gov.ae