Training Program DCAA Process & System Training

Global Training The finest automotive learning.

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PROCESS & SYSTEM TRAINING

IT- Working Process and Standard Software P0063F Passenger Cars, Trucks, Vans, smart, FUSO IT System Administration Go Sales and Order Processing P0024F Trucks, Vans Mercedes-Benz Customer Consultancy System (MBKS) Go P0037F Trucks, Vans Mercedes-Benz Customer Advisory System (MBKS) Master Workshop Fly P0005F Passenger Cars, smart MBC POS Presales System Go P0040F Passenger Cars, smart MBC POS Sales process Run Warranty and Goodwill Settlement P0036F Passenger Cars, Vans, Trucks Warranty/Goodwill Processing, Damage Coding Go P0035F Passenger Cars, smart, Vans, Trucks Standard Texts and Flat Rates Go E-Business P0027F Passenger Cars, Trucks, Vans eMB Basic Training Go

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Parts Logistics P0017F Passenger Cars, smart, Vans, Trucks Qualification Program Parts/Process Specialists P0028F Passenger Cars, smart, Vans, Trucks Qualification Program Parts/Process Specialists Initial Test Go P0012F Parts Fundamentals Module 1 Go P0013F Parts Technology Module 2 Go P0014F Logistics Processes Module 3 Go P0015F Materials Planning and Procurement Module 4 Go P0016F Parts Key Figures Module 5 Go P0098E Passenger Cars, smart, Vans, Trucks Qualification Program Parts/Process Specialists Final Test Go P0079F Passenger Cars, smart, Vans, Trucks Logistics Bus Intensification of DIMS/SICOS Run P0010F Passenger Cars, Vans, Trucks Logistics Bus Basic Training Module 4 and 5 Go P0023F StarOrder/SCOT Go P0006F Passenger Cars, smart, Vans, Trucks Qualification Program Goods Receiving and Issue Employees P0029F Passenger Cars, smart, Vans, Trucks Qualification Program Goods Receiving and Issue Employees Initial Test Go P0099E Passenger Cars, smart, Vans, Trucks Qualification Program Goods Receiving and Issue Employees Final Test Go P0007F Passenger Cars, smart, Vans, Trucks Qualification Program Warehouse Employees P0030F Passenger Cars, smart, Vans, Trucks Qualification Program Parts Advisor Warehouse Initial Test P0096E Passenger Cars, smart, Vans, Trucks Qualification Program Parts Advisor Warehouse Final Test Go P0008F Passenger Cars, smart, Vans, Trucks Qualification Program Stock Controllers/Purchasers P0031F Passenger Cars, smart, Vans, Trucks Qualification Program Stock Controllers/Purchasers Initial Test Go P0097E Passenger Cars, smart, Vans, Trucks Qualification Program Stock Controllers/Purchasers Final Test Go P0004E Passenger Cars, Trucks, Vans Inspection Competence for Removed Parts Process Description e-Training Go P0077F Passenger Cars, Vans, Trucks Odus Identifying Accessories and Providing Sales Arguments Go P0048E Passenger Cars, Trucks, Vans, smart Parts Operating Sequences StarOrderplus - Management System for Parts Logistics e-Training Go P0088F Passenger Cars, smart, Vans, Trucks Operating Procedures for Parts StarOrderplus The Management System for Parts Logistics Go P0082F Passenger Cars, Trucks, Vans, smart StarOrderplus Go P0080F Passenger Cars, smart, Vans, Trucks Logistics Bus DIMS/SICOS Basic Training Go

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Workshop Processes T0389F smart Technology Star Diagnosis Go T0320F smart After-Sales System Processes Go P0035F Passenger Cars, smart, Vans, Trucks Standard Texts and Flat Rates Go P0003E VeDoc with Read Function Web Based Training Go P0022F Passenger Cars, Vans, Trucks VeDoc with Read Function Go P0019F Passenger Cars, smart, Vans, Trucks WIS/ASRA 3 for workshop specialists Go P0020F Passenger Cars, Vans Electronic Parts Catalog (EPC) Go P0021F Trucks, Vans Electronic Parts Catalog (EPC) Go P0100F Passenger Cars, smart, Vans, Trucks Service Operating Processes Electronic Parts Catalog (EPC) Go P0025F Passenger Cars Networked Service Work with XENTRY Diagnostics Go P0045E Passenger Cars, Trucks, Vans, smart The New Xentry Kit Diagnostic System Design and Components e-Training Go P0046E Passenger Cars, Trucks, Vans, smart Xentry Portal Use in the Service Reception Process e-Training Go P0034F Trucks Xentry Diagnostics (Control Unit View) for "The New Star of Long-Distance Transport" Go P0089E Passenger Cars, smart, Vans, Trucks Service Operating Processes XENTRY TIPS Case Processing e-Training Go P0087F Passenger Cars, smart Service Operating Processes Xentry Portal Use in the Reception Process Go P0073E Passenger Cars, smart, Vans, Trucks Service Differentiation e-Training Go P0033F Process Manager Qualification Daimler AG's target process in the workshop and warehouse Go P0101F Passenger Cars, smart, Vans, Trucks Service Operating Processes Warranty and goodwill processing Run

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Chapter Department Title Course Number Target group Objectives

Process & System Training

IT- Working Process and Standard Software
P0063F Passenger Cars, Trucks, Vans, smart, FUSO IT System Administration Go P0063F-AA User IT Systems The participant: > Knows the purpose of the systems > Understands the data transfer links between the different networked systems > Can describe the advantages of optimum systems networking > Knows the information sources that document data transfer and systems networking > Can optimize data transfer between the systems > Can present conclusive arguments to clients regarding the advantages of optimized systems networking > Can present the financial expenditures involved in optimization to the client > Interfaces of the following systems in Service and Parts: - EPC - WIS/ASRA - Xentry - Xentry Diagnostics - Xentry DAS - Xentry TIPS - Xentry Flash - Logistics Bus - WebParts - Fixed price calculator/Service Package Pricing System - Trailer Parts Catalog > Networking of Star Diagnosis, Xentry Kit and workstation PCs Go 3,0 days (per 8 hours) Method Theorie 100%

Contents

Training Depth Duration

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Chapter Department Title Course Number Target group Objectives

Process & System Training

Sales and Order Processing
P0024F Trucks, Vans Mercedes-Benz Customer Consultancy System (MBKS) Go P0024F-AA Salesperson The participant > Knows the design and basic functions of MBKS > Can research vehicles and equipment > Can properly configure vehicles according to type > Can create professional-quality customer offers > > > > > > > > > > > > > > Entry into the system after installation Definition of country and language Model designation selection Basic equipment determination Selection and equipment taking the plausibility check into account Completing equipment package with color and tires Price calculation Customer data Sales data Preparing a standard offer Adjusting the options Dimensions and weights Print control from MBKS Print control from MBKS Edit Method Theorie 100%

Contents

Training Depth Note Duration

Go

This training is also available in French by prior arrangement. 2,0 days (per 8 hours)

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Chapter Department Title Course Number Target group Objectives

Process & System Training

Sales and Order Processing
P0037F Trucks, Vans Mercedes-Benz Customer Advisory System (MBKS) Master Workshop Fly P0037F-AA Salesperson The participant can: > Independently transfer an order from MBKS via VAZ to AFAB > Optimize his/her personal settings > Independently optimize the content of his/her offer > Topics taken from the needs analysis > Optimization of work procedures, e.g. order transfer (AFAB) > Development of solution approaches, e.g. to create text elements in EDIT P0018F Trucks, Vans Best of MBKS New Features Run P0024F Trucks, Vans Mercedes-Benz Customer Consultancy System (MBKS) Go This training/test has to be booked, before you are authorized to book the main training. Youll find a detailed description about the training, using the training code. Fly 1 day (per 8 hours) Method Theorie 20%, Practice80%

Contents

Mandatory prerequisite

Training Depth Duration

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Chapter Department Title Course Number Target group Objectives

Process & System Training

Sales and Order Processing
P0005F Passenger Cars, smart MBC POS Presales System Go P0005F-AA Salesperson The participant: > Can manually add leads and complete any missing data > Knows the importance of having quality customer data > Can communicate within MBC POS > Can use MBC POS to plan and document activities > Is familiar with the basic presales functions in MBC POS and is able to use them > Can process eMB queries in MBC POS > Can use MBC POS to improve the consultation and sales process and integrate it into a professional customer contact strategy > Is familiar with the entire process from presales to sales follow-up and can apply the system functions as part of presales > > > > > > > > > > Introduction to MBC POS and its integration in the system environment Methods and instruments for professional customer contact Adding leads manually Copying leads and completing missing data Importance of data quality Internal communication with MBC POS Lead activities Essential functions of MBC POS Practical exercises in MBC POS for participants Dealing with eMB queries in MBC POS Method Theorie 100%

Contents

Training Depth Duration

Go 1 day (per 8 hours)

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Chapter Department Title Course Number Target group Objectives

Process & System Training

Sales and Order Processing
P0040F Passenger Cars, smart MBC POS Sales process Run P0040F-AA Salesperson The participant: > Is familiar with the basic sales process functions in MBC POS and is able to use them > Can use MBC POS to improve the consultation and sales process and integrate it into a professional customer contact strategy > Is familiar with the entire process from presales to sales follow-up and can apply the system functions as part of the sales process > Can process leads > Can prepare offers, financing plans and alternative variants > Recognizes how MBC POS can provide support as part of professional sales talks > Can translate offers into orders and make changes to them > Can process eMB queries in MBC POS > > > > > > > Methods and instruments for professional customer contact Essential functions of MBC POS Practical exercises in MBC POS for participants Adding and configuring leads Dealing with eMB queries in MBC POS Financing plans and offer preparation Sales alternatives and financing variations

Contents

Mandatory prerequisite

P0005F Passenger Cars, smart Go This training/test has to be booked, before you are authorized to book the main training. Youll find a detailed description about the training, using the training code. Run 1,5 days (per 8 hours) Method Theorie 100%

Training Depth Duration

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Chapter Department Title Course Number Target group Objectives

Process & System Training

Warranty and Goodwill Settlement
P0036F Passenger Cars, Vans, Trucks Warranty/Goodwill Processing, Damage Coding Go P0036F-AA Warranty Specialist The participant: > Knows the objectives, background and service scope for warranty and goodwill > Is able to independently process warranty and goodwill processes in an audit-proof manner via workshop orders and to carry out damage coding > > > > > > > Warranty and goodwill procedure fundamentals and regulations Information on the Warranty Procedure Manual and EVA Structure and logic of the damage codes Correct damage coding procedure and methodology Information on the creation of audit-proof warranty and goodwill claims Discussion of practical cases Basic knowledge about mobility packages Method Theorie 0%, Practice100%

Contents

Training Depth Duration

Go 2,0 days (per 8 hours)

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Chapter Department Title Course Number Target group Objectives

Process & System Training

Warranty and Goodwill Settlement
P0035F Passenger Cars, smart, Vans, Trucks Standard Texts and Flat Rates Go P0035F-AA Service Advisor The participant: > Can create audit-proof and customer-oriented workshop orders using the MercedesBenz standard operation texts and flat rates > Is familiar with the fundamentals of determining flat rates > Basic information on operation texts, work units, standard texts and flat rates (structure and computation) > What are basic times and allowance times and how are these determined? > Differences between basic and technical linked operations and consequences for building flat rates > When are included work texts and when are additional operations used in order writing? > Creation and processing of practical examples Go 1 day (per 8 hours) Method Theorie 50%, Practice50%

Contents

Training Depth Duration

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Chapter Department Title Course Number Target group Objectives

Process & System Training

E-Business
P0027F Passenger Cars, Trucks, Vans eMB Basic Training Go P0027F-AA User IT Systems The participant can: > Identify the concepts used in the CMS > Describe the content process > Differentiate between the various templates > Perform practice exercises in the CMS > Identify central objects in the CMS > Depict the tree structure in the CMS > > > > > > CMS concepts and terms General content distribution and content processes System architecture in DAY CQ Overview template Central objects in the CMS Practice exercises Method Theorie 100%

Contents

Training Depth Duration

Go 2,0 days (per 8 hours)

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Chapter Department Title Course Number Target group Objectives

Process & System Training

Parts Logistics
P0017F Passenger Cars, smart, Vans, Trucks Qualification Program Parts/Process Specialists P0017F-AA Parts/Process Specialist Participants are familiar with: > The fundamentals of vehicle identification at Mercedes-Benz > The structure and the basic functions of VeDoc > The structure and the basic functions of EPC and WIS/ASRA 3 > The relevant processes in the logistics department at the retail operations > The relevant processes between retail and the logistics center > The fundamentals of materials planning > The fundamental types of costs > The relevant key figures in logistics The program consists of the following individual training course and begins with the initial test. Following the initial test you will receive a recommendation on which training course(s) you should book: > P0028F Passenger Cars, smart, Vans, Trucks Qualification Program Parts/Process Specialists Initial Test Go > P0012F Parts Fundamentals Module 1 Go > P0013F Parts Technology Module 2 Go > P0014F Logistics Processes Module 3 Go > P0015F Materials Planning and Procurement Module 4 Go > P0016F Parts Key Figures Module 5 Go > P0098E Passenger Cars, smart, Vans, Trucks Qualification Program Parts/Process Specialists Final Test Go As soon as all your qualifications have been verified, you will receive your certificate.

Contents

Mandatory prerequisite

P0028F Passenger Cars, smart, Vans, Trucks Qualification Program Parts/Process Specialists Initial Test Go This training/test has to be booked, before you are authorized to book the main training. Youll find a detailed description about the training, using the training code. Method 5,0 days (per 8 hours) Theorie 50%, Practice50%

Training Depth Duration

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Chapter Department Title Course Number Target group Objectives Contents

Process & System Training

Parts Logistics
P0028F Passenger Cars, smart, Vans, Trucks Qualification Program Parts/Process Specialists Initial Test Go P0028F-AA Parts/Process Specialist The participant can demonstrate the required qualifications as a Parts Process Specialist (PPS). Theoretical test in the areas of: > Parts fundamentals > Parts technology > Stockkeeping and logistics processes > Materials planning and procurement > Parts key figures Go 4,0 hours (per 60 minutes) Method Theorie 100%

Training Depth Duration

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Chapter Department Title Course Number Target group Objectives

Process & System Training

Parts Logistics
P0012F Parts Fundamentals Module 1 Go P0012F-AA Parts/Process Specialist The participant is familiar with: > The products and brands of Daimler AG > The structure of the Daimler sales and logistics organization > The role of the parts/process specialist (PPS), as well as the interfaces and communicative relationships > The fundamentals of vehicle identification at Mercedes-Benz > > > > > > > > > > Daimler AG past and present Daimler AG brands Role of After-Sales and customer expectations Daimler sales and logistics organization PPS interfaces (internal/external) Mercedes-Benz vehicle classes and sales designations Mercedes-Benz model series and model designations Mercedes-Benz vehicle identification number (VIN) Mercedes-Benz object number system Data cards

Contents

Optional prerequisite Training Depth Note

The participants meet the qualifications given in the role description of the Parts Process Specialist (PPS). Go Method Theorie 100% Country-specific topics must be defined and agreed on by the MPC/general distributor and Global Training. The PPS qualification series consists of a total of 5 modules. Successful completion of the PPS qualification series fulfills the requirements of BER Standard No. EA 11 pertaining to Human Resources & Training. 4,0 hours (per 60 minutes)

Duration

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15

Chapter Department Title Course Number Target group Objectives

Process & System Training

Parts Logistics
P0013F Parts Technology Module 2 Go P0013F-AA Parts/Process Specialist The participant: > Is familiar with the structure and functions of the ODUS accessories catalog > Is familiar with the structure and functions of the commercial vehicles accessories catalog > Is familiar with the structure and the basic functions of VeDoc > Is familiar with various ways of researching basic vehicle data and part numbers in VeDoc > Is familiar with the structure and the basic functions of WIS/ASRA 3 > Can retrieve technical documents in WIS net > Is familiar with the structure and fundamentals of EPC net > Can identify MB standard parts in EPC net > > > > > Fundamentals of the Electronic Parts Catalog (EPC/EPC net) Information on the ODUS accessories catalog (passenger cars) Information on the commercial vehicles accessories catalog Fundamentals of the VeDoc vehicle documentation system Fundamentals of the WIS/ASRA 3 workshop information system

Contents

Optional prerequisite Training Depth Note

The participants meet the qualifications given in the role description of the Parts Process Specialist (PPS). Go Method Theorie 0%, Practice100% Country-specific topics must be defined and agreed on by the MPC/general distributor and Global Training. The PPS qualification series consists of a total of 5 modules. Successful completion of the PPS qualification series fulfills the requirements of BER Standard No. EA 11 pertaining to Human Resources & Training. 2,5 days (per 8 hours)

Duration

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Chapter Department Title Course Number Target group Objectives

Process & System Training

Parts Logistics
P0014F Logistics Processes Module 3 Go P0014F-AA Parts/Process Specialist The participant: > Is familiar with the relevant processes in the logistics department at the retail operation > Is familiar with the relevant processes between the retail operations and logistics center > Is familiar with the order types > Is familiar with the structure and basic functions of the replacement part communication and ordering systems > Is able to check part availability > Is familiar with how to find information on availability and delivery time Fundamentals of > Logistics processes in retail operations > Logistics processes up to the logistics center > Storage location management > Order types > Replacement part communication and ordering systems The participants meet the qualifications given in the role description of the Parts Process Specialist (PPS). Go Method Theorie 100% Country-specific topics must be defined and agreed on by the MPC/general distributor and Global Training. The PPS qualification series consists of a total of 5 modules. Successful completion of the PPS qualification series fulfills the requirements of BER Standard No. EA 11 pertaining to Human Resources & Training. 1 day (per 8 hours)

Contents

Optional prerequisite Training Depth Note

Duration

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Chapter Department Title Course Number Target group Objectives

Process & System Training

Parts Logistics
P0015F Materials Planning and Procurement Module 4 Go P0015F-AA Parts/Process Specialist The participant is familiar with: > The order requirements and the aids for materials planning > The order types > The fundamentals of materials planning > The structure and basic functions of the materials planning systems > The fundamentals of stocktaking > The fundamentals of recycling and scrapping Fundamentals of > Materials planning and materials planning systems > Order types > Stocktaking > Recycling and scrapping The participants meet the qualifications given in the role description of the Parts Process Specialist (PPS). Go Method Theorie 75%, Practice25% Country-specific topics must be defined and coordinated by the MPC/general distributor and Global Training. The PPS qualification series consists of a total of 5 modules. Successful completion of the PPS qualification series fulfills the requirements of BER Standard No. EA 11 pertaining to Human Resources & Training. 4,0 hours (per 60 minutes)

Contents

Optional prerequisite Training Depth Note

Duration

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18

Chapter Department Title Course Number Target group Objectives

Process & System Training

Parts Logistics
P0016F Parts Key Figures Module 5 Go P0016F-AA Parts/Process Specialist The participant is familiar with: > The fundamentals of types of costs > The relevant key figures in logistics > The fundamentals of assortment analysis > The reports that have to be generated > Fundamentals of - Types of costs - Key figures in logistics - Product range analysis > Overview of reports for logistics The participants meet the qualifications given in the role description of the Parts Process Specialist (PPS). Go Method Theorie 75%, Practice25% Country-specific topics must be defined and agreed on by the MPC/general distributor and Global Training. The PPS qualification series consists of a total of 5 modules. Successful completion of the PPS qualification series fulfills the requirements of BER Standard No. EA 11. 4,0 hours (per 60 minutes)

Contents

Optional prerequisite Training Depth Note

Duration

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Chapter Department Title Course Number Target group Objectives Contents

Process & System Training

Parts Logistics
P0098E Passenger Cars, smart, Vans, Trucks Qualification Program Parts/Process Specialists Final Test Go P0098E-AA Parts/Process Specialist The participant can demonstrate the required qualifications as a Parts Process Specialist (PPS). > Final test on the following topics: - Parts fundamentals - Parts technology - Stockkeeping and logistics processes - Materials planning and procurement - Parts key figures Go 0 hours Method Theorie 100%

Training Depth Duration

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20

Chapter Department Title Course Number Target group Objectives

Process & System Training

Parts Logistics
P0079F Passenger Cars, smart, Vans, Trucks Logistics Bus Intensification of DIMS/SICOS Run P0079F-AA Parts Advisor Warehouse, Parts Supervisor Inventory Management & Procurement , Parts Manager , Parts/Process Specialist The participant can: > Efficiently plan a company-specific inventory strategy using DIMS > Use logistics key figures in SICOS for professional controlling Efficient planning with DIMS > Stock control > Inventory strategy > Influencing factors of local systems Dealing with logistics key figures in SICOS > Controlling/benchmarks > Product range analysis > Recommended improvement measures Background information on DIMS and SICOS > Parameters > Calculation of order point and order quantity/determining needs > Tips for working with Logistics Bus Run 1 day (per 8 hours) Method Theorie 100%

Contents

Training Depth Duration

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Chapter Department Title Course Number Target group Objectives

Process & System Training

Parts Logistics
P0010F Passenger Cars, Vans, Trucks Logistics Bus Basic Training Module 4 and 5 Go P0010F-AA Parts Advisor Warehouse, Parts Supervisor Inventory Management & Procurement , Parts Manager , Parts/Process Specialist The participant can: > Carry out order scheduling > Process messages and LAG orders > Carry out VOR ordering with StarOrder > Provision of basic knowledge in the logistics bus modules DIMS, SICOS, SCOT and StarOrder > Execution of order scheduling with DIMS > Processing of messages and stock replenishment (LAG) orders > Stock information and key figure determination with SICOS > Order situation transparency with SCOT > VOR ordering with StarOrder Knowledge of the parts sector Go Method Theorie 100%

Contents

Optional prerequisite Training Depth Note Duration

This course is part of the qualification series for Parts and Process Specialists. 2,0 days (per 8 hours)

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Chapter Department Title Course Number Target group Objectives

Process & System Training

Parts Logistics
P0023F StarOrder/SCOT Go P0023F-AA User IT Systems The participant can > Describe the ordering and parts procurement processes > Name the retail components in the logistics bus and describe their functions > Describe and carry out the log-in processes for the logistics bus > Carry out basic settings in the StarOrder and SCOT systems > Create and administer orders in the StarOrder system > Recognize part substitutions with StarOrder > Check part availability with StarOrder > Track back order processing using SCOT > > > > Retail components in the logistics bus Log-in process StarOrder SCOT (Supply Chain Order Tracing) Method Theorie 100%

Contents

Training Depth Note Duration

Go

For markets which are not connected to the logistics bus (DIMS, SICOS). 1 day (per 8 hours)

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Chapter Department Title Course Number Target group Objectives Contents

Process & System Training

Parts Logistics
P0006F Passenger Cars, smart, Vans, Trucks Qualification Program Goods Receiving and Issue Employees P0006F-AA Parts Advisor Goods in / Goods out

The program consists of the following individual training course and begins with the initial test. Following the initial test you will receive a recommendation on which training course(s) you should book: > P0029F Passenger Cars, smart, Vans, Trucks Qualification Program Goods Receiving and Issue Employees Initial Test Go > P0012F Parts Fundamentals Module 1 Go > P0013F Parts Technology Module 2 Go > P0099E Passenger Cars, smart, Vans, Trucks Qualification Program Goods Receiving and Issue Employees Final Test Go As soon as all your qualifications have been verified, you will receive your certificate.

Mandatory prerequisite

P0029F Passenger Cars, smart, Vans, Trucks Qualification Program Goods Receiving and Issue Employees Initial Test Go This training/test has to be booked, before you are authorized to book the main training. Youll find a detailed description about the training, using the training code. Method Theorie 100% The training package consists of the following training modules: "P0012F Module 1 Parts Fundamentals Go" "P0013F Module 2 Parts Technology Go" 3,0 days (per 8 hours)

Training Depth Note

Duration

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Chapter Department Title Course Number Target group Objectives Contents

Process & System Training

Parts Logistics
P0029F Passenger Cars, smart, Vans, Trucks Qualification Program Goods Receiving and Issue Employees Initial Test Go P0029F-AA Parts Advisor Goods in / Goods out The participant can demonstrate the required qualifications as a goods receiving and issue employee. > Qualifications check on the following topics: - Parts fundamentals - Parts technology Go Method Theorie 100%

Training Depth Note Duration

0,5 days (per 8 hours)

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25

Chapter Department Title Course Number Target group Objectives Contents

Process & System Training

Parts Logistics
P0099E Passenger Cars, smart, Vans, Trucks Qualification Program Goods Receiving and Issue Employees Final Test Go P0099E-AA Parts Advisor Goods in / Goods out The participant can demonstrate the required qualifications as a goods receiving and issue employee. Final test on the themes: > Parts-Basic principles > Parts-Technology Go Method Theorie 100%

Training Depth Note Duration

0 hours

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Chapter Department Title Course Number Target group Objectives

Process & System Training

Parts Logistics
P0007F Passenger Cars, smart, Vans, Trucks Qualification Program Warehouse Employees P0007F-AA Parts Advisor Warehouse The participant: > Is familiar with the Daimler AG products and brands > Is familiar with the structure of the Daimler sales and logistics organization > Is familiar with the fundamentals of vehicle identification at Mercedes-Benz > Is familiar with the structure and functions of the ODUS accessories catalog > Is familiar with various ways of researching basic vehicle data and part numbers in VeDoc > Can retrieve technical documents in WIS net > Can identify MB standard parts in EPC net > Is familiar with the processes in the logistics department at the retail operation and their interfaces to the logistics center > Is familiar with the structure and basic functions of the replacement part communication and ordering systems The program consists of the following individual training course and begins with the initial test. Following the initial test you will receive a recommendation on which training course(s) you should book: > P0030F Passenger Cars, smart, Vans, Trucks Qualifications Check Warehouse Employees > P0012F Parts Fundamentals Module 1 Go > P0013F Parts Technology Module 2 Go > P0014F Logistics Processes Module 3 Go > P0096E Passenger Cars, smart, Vans, Trucks Qualification Program Parts Advisor Warehouse Final Test Go As soon as all your qualifications have been verified, you will receive your certificate.

Contents

Training Depth Duration 4,0 days (per 8 hours)

Method

Theorie 100%

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Chapter Department Title Course Number Target group Objectives Contents

Process & System Training

Parts Logistics
P0030F Passenger Cars, smart, Vans, Trucks Qualification Program Parts Advisor Warehouse Initial Test P0030F-AA Parts Advisor Warehouse The participant can demonstrate the required qualifications as a warehouse employee. Theoretical test on the following: > Parts-Basic principles > Parts-Technology > Stock Inventory and Logistics Processes Method Theorie 100% Work through the presentation on module 1 or CBT "Vehicle Identification". 0,5 days (per 8 hours)

Training Depth Note Duration

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Chapter Department Title Course Number Target group Objectives Contents

Process & System Training

Parts Logistics
P0096E Passenger Cars, smart, Vans, Trucks Qualification Program Parts Advisor Warehouse Final Test Go P0096E-AA Parts Advisor Warehouse The participant can demonstrate the required qualifications as a warehouse employee. Theoretical test on the following: > Parts-Basic principles > Parts-Technology > Stock Inventory and Logistics Processes Go Method Theorie 100% Work through the presentation on module 1 or CBT "Vehicle Identification". 0 hours

Training Depth Note Duration

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Chapter Department Title Course Number Target group Objectives

Process & System Training

Parts Logistics
P0008F Passenger Cars, smart, Vans, Trucks Qualification Program Stock Controllers/Purchasers P0008F-AA Parts Supervisor Inventory Management & Procurement, Parts Advisor Warehouse The participant: > Is familiar with the Daimler AG products and brands > Is familiar with the structure of the Daimler sales and logistics organization > Is familiar with the fundamentals of vehicle identification at Mercedes-Benz > Is familiar with the structure and functions of the ODUS accessories catalog > Is familiar with various ways of researching basic vehicle data and part numbers in VeDoc > Can retrieve technical documents in WIS net > Can identify MB standard parts in EPC net > Is familiar with the processes in the logistics department at the retail operation and their interfaces to the logistics center > Is familiar with the structure and basic functions of the replacement part communication and ordering systems > Is familiar with the order requirements and the aids for materials planning > Is familiar with the structure and basic functions of the materials planning systems > Is familiar with the fundamentals for stocktaking The program consists of the following individual training course and begins with the initial test. Following the initial test you will receive a recommendation on which training course(s) you should book: > P0031F Passenger Cars, smart, Vans, Trucks Qualification Program Stock Controllers/Purchasers Initial Test Go > P0012F Parts Fundamentals Module 1 Go > P0013F Parts Technology Module 2 Go > P0014F Logistics Processes Module 3 Go > P0015F Materials Planning and Procurement Module 4 Go > P0097E Passenger Cars, smart, Vans, Trucks Qualification Program Stock Controllers/Purchasers Final Test Go As soon as all your qualifications have been verified, you will receive your certificate.

Contents

Mandatory prerequisite

P0031F Passenger Cars, smart, Vans, Trucks Qualification Program Stock Controllers/Purchasers Initial Test Go This training/test has to be booked, before you are authorized to book the main training. Youll find a detailed description about the training, using the training code.

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Training Depth Duration 5,0 days (per 8 hours)

Method

Theorie 100%

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Chapter Department Title Course Number Target group Objectives Contents

Process & System Training

Parts Logistics
P0031F Passenger Cars, smart, Vans, Trucks Qualification Program Stock Controllers/Purchasers Initial Test Go P0031F-AA Parts Supervisor Inventory Management & Procurement The participant can demonstrate the required qualifications as a stock controller/purchaser. > Qualifications check on the following topics: - Parts fundamentals - Parts technology - Stockkeeping and logistics processes - Materials planning and procurement Go 0,5 days (per 8 hours) Method Theorie 100%

Training Depth Duration

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Chapter Department Title Course Number Target group Objectives Contents

Process & System Training

Parts Logistics
P0097E Passenger Cars, smart, Vans, Trucks Qualification Program Stock Controllers/Purchasers Final Test Go P0097E-AA Parts Supervisor Inventory Management & Procurement The participant can demonstrate the required qualifications as a stock controller/purchaser. Final test on the following: > Parts-Basic principles > Parts-Technology > Stock Inventory and Logistics Processes > Ordering and procurement Go 0 hours Method Theorie 100%

Training Depth Duration

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Chapter Department Title Course Number Target group Objectives

Process & System Training

Parts Logistics
P0004E Passenger Cars, Trucks, Vans Inspection Competence for Removed Parts Process Description e-Training Go P0004E-AA Parts Advisor Warehouse The participant can > Check removed parts for suitability for reuse > Explain the return shipment process Inspection of removed parts for reconditioning Go 0,8 hours Method Theorie 100%

Contents Training Depth Duration

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Chapter Department Title Course Number Target group Objectives

Process & System Training

Parts Logistics
P0077F Passenger Cars, Vans, Trucks Odus Identifying Accessories and Providing Sales Arguments Go P0077F-AA Parts Advisor Warehouse, Parts Supervisor Inventory Management & Procurement , Parts/Process Specialist , Parts/Accessories Salesperson The participant can: > Identify accessories using the Odus system > Retrieve sales-supporting information in Odus > > > > > > Fundamentals of parts identification and advanced functions in MyOdus. Fundamentals of MediaOdus Identifying truck accessories Basic and comfort telephony Navigation Entertainment accessories Method Theorie 100%

Contents

Training Depth Duration

Go 1 day (per 8 hours)

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Process & System Training

Parts Logistics
P0048E Passenger Cars, Trucks, Vans, smart Parts Operating Sequences StarOrderplus - Management System for Parts Logistics e-Training Go P0048E-AA Parts Advisor Warehouse, Parts Supervisor Inventory Management & Procurement , Parts Manager , Parts Advisor Goods in / Goods out , Parts/Process Specialist The participant can operate StarOrderplus. > > > > > Ordering process Part backlogs Complaints and return shipment Statistics IT malfunction management Method Theorie 100%

Training Depth Duration

Go 2,0 hours

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Process & System Training

Parts Logistics
P0088F Passenger Cars, smart, Vans, Trucks Operating Procedures for Parts StarOrderplus The Management System for Parts Logistics Go P0088F-AA Parts/Process Specialist, Parts Supervisor Inventory Management & Procurement , Parts Advisor Warehouse , Parts Manager , Parts Advisor Goods in / Goods out The participant: > Is familiar with the advantages and benefits of StarOrderplus > Knows how to start StarOrderplus, is familiar with the system's user interface structure and knows where to make software configuration settings > Is able to record, track and edit orders > Is able to start, track and edit the various types of bottleneck communication > Knows how to record, view and edit complaints and can understand the new notification process step > Can record the data for feedback and, in the case of the follow-up activity "Return shipment", can view the return shipment approval, notify return delivery and track its progress > > > > > Purpose and benefit Order Bottleneck communication Complaint Return shipment Method Theorie 100%

Contents

Training Depth Duration

Go 2,0 days (per 8 hours)

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Process & System Training

Parts Logistics
P0082F Passenger Cars, Trucks, Vans, smart StarOrderplus Go P0082F-AA Parts Advisor Warehouse, Parts Supervisor Inventory Management & Procurement , Parts Manager , Parts/Process Specialist The participant can operate the customer front end (StarOrderplus). > > > > > Ordering process Part backlogs Complaints and return shipment Statistics IT malfunction management Method Theorie 100%

Training Depth Duration

Go 1 day (per 8 hours)

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Process & System Training

Parts Logistics
P0080F Passenger Cars, smart, Vans, Trucks Logistics Bus DIMS/SICOS Basic Training Go P0080F-AA Parts Advisor Warehouse, Parts Supervisor Inventory Management & Procurement , Parts Manager Participants can: > Process stock replenishment (LAG) orders > Place orders for short-term needs using StarOrder > Process messages > > > > Basic knowledge of the logistics bus modules DIMS, SICOS and StarOrder Execution of order scheduling with DIMS Processing of messages and stock replenishment (LAG) orders Stock information and key figure determination with SICOS Method Theorie 100%

Contents

Training Depth Duration

Go 2,0 days (per 8 hours)

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Process & System Training

Workshop Processes
T0389F smart Technology Star Diagnosis Go T0389F-AA Maintenance Technician The participant can: > Name the components of Star Diagnosis and describe their functions > Identify a vehicle, perform a quick test and read out and erase the vehicle's fault memory > Describe what processes are required to operate Star Diagnosis in an authorized smart service operation > List the components and fields of application of the HMS990 > Operate the HMS990 in conjunction with Star Diagnosis > Overview of all Star Diagnosis application programs (StarUtilities, DAS, HMS990) > Identify vehicle in DAS, perform a quick test, erase the fault memory > Processes related to Star Diagnosis, e.g. licenses, activating, updates, integrating SD into the dealer's IT network (WLAN) > TAN generator, basics of online SCN coding > Measurement Technology (HMS990) hardware and design, fields of application and use of the HMS990 Before the start of the seminar, the participant will have independently worked through the CBT on Star Diagnosis. Go Method Theorie 15%, Practice85% The content of this course corresponds to course "T0177F Passenger Cars Star Diagnosis Level I Go". 2,0 days (per 8 hours)

Contents

Optional prerequisite Training Depth Note Duration

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Chapter Department Title Course Number Target group Objectives

Process & System Training

Workshop Processes
T0320F smart After-Sales System Processes Go T0320F-AA Maintenance Technician The participant can > Define a workshop order in process steps > Correctly use the application systems to support smart processing in a workshop order > Definition, design and breakdown of the service process with the available systems at smart dealership operations > Processing a virtual workshop order > Professional use of the available smart information systems > smart-specific handling and use of - The electronic workshop information system WIS - ASRA (operation texts, standard texts, flat rates and work units) - The electronic parts catalog EPC > Overview of the manufacturer's warranty and goodwill guidelines Go Method Theorie 30%, Practice70% This seminar is a basic process training course for smart dealership operations with an overview of the smart After-Sales system environment and its classification in the service process. 2,0 days (per 8 hours)

Contents

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Duration

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Workshop Processes
P0035F Passenger Cars, smart, Vans, Trucks Standard Texts and Flat Rates Go P0035F-AA Service Advisor The participant: > Can create audit-proof and customer-oriented workshop orders using the MercedesBenz standard operation texts and flat rates > Is familiar with the fundamentals of determining flat rates > Basic information on operation texts, work units, standard texts and flat rates (structure and computation) > What are basic times and allowance times and how are these determined? > Differences between basic and technical linked operations and consequences for building flat rates > When are included work texts and when are additional operations used in order writing? > Creation and processing of practical examples Go 1 day (per 8 hours) Method Theorie 50%, Practice50%

Contents

Training Depth Duration

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Process & System Training

Workshop Processes
P0003E VeDoc with Read Function Web Based Training Go P0003E-AA User IT Systems The participant can: > Research and print out basic vehicle data (major assemblies, customer data, etc.) > Describe the handling of security-relevant data (theft-relevant parts, download, etc.) > Change VeDoc system settings > > > > > > > Access to data with the read function Basic data in the data card External supplier number recoding Parts families Major assembly list Parts number determination for engines and transmissions in commercial vehicles Final test

Contents

Optional prerequisite Training Depth Duration

Replacement-part-specific knowledge, knowledge of the immobilizer and control unit parameters. Go 0,5 hours Method Theorie 100%

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Process & System Training

Workshop Processes
P0022F Passenger Cars, Vans, Trucks VeDoc with Read Function Go P0022F-AA System Technician, Parts Supervisor Inventory Management & Procurement , Parts Advisor Warehouse , Service Advisor , Parts/Process Specialist , Parts/Accessories Salesperson , Workshop Foreman The participant can: > Act as a qualified VeDoc contact person for the dealership > Independently research basic vehicle data (major assemblies, customer data, etc.) > Apply in-depth knowledge of the commercial vehicle immobilizer > Reduce the number of written and telephone queries to technical support > Handle security-relevant data (theft-relevant parts, download, etc.) > > > > > > VeDoc screens with read permission Basic data in the data card Recoding external supplier numbers Parts families (C05, C74, etc.) Major assembly list Identifying part numbers for engines and transmissions in commercial vehicles Method Theorie 100%, Practice0%

Objectives

Contents

Optional prerequisite Training Depth Note Duration

P0003E VeDoc with Read Function Web-Based Training Go Go

We recommend that you bring a printout of the VeDoc manual to the training course. 1 day (per 8 hours)

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Process & System Training

Workshop Processes
P0019F Passenger Cars, smart, Vans, Trucks WIS/ASRA 3 for workshop specialists Go P0019F-AA Maintenance Technician, Parts Supervisor Inventory Management & Procurement , Parts Advisor Warehouse , Parts Advisor Goods in / Goods out , Parts/Process Specialist , Parts/Accessories Salesperson The participant can: > Use the structure plus the design, symbols and functions of WIS/ASRA net > Independently determine documents such as repair instructions, wiring diagrams, service information, etc. Structure of WIS/ASRA net: > Entry and system configuration > Documents and structures > Working with the table of contents > Working with vehicle data Go 1 day (per 8 hours) Method Theorie 100%

Objectives

Contents

Training Depth Duration

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Process & System Training

Workshop Processes
P0020F Passenger Cars, Vans Electronic Parts Catalog (EPC) Go P0020F-AA Maintenance Technician, Parts Supervisor Inventory Management & Procurement , Parts Advisor Warehouse , Service Advisor , Parts/Process Specialist , Workshop Foreman The participant > Is familiar with the structure, design, symbols and functions of EPC net > Can independently identify part numbers with or without a vehicle identification number > Understands the meaning of vehicle data Structure of EPC net: > First steps and system configuration > Working with vehicle identification numbers and the vehicle data card > Working without vehicle identification numbers > Generating, storing and deleting shopping lists Go 1 day (per 8 hours) Method Theorie 100%

Contents

Training Depth Duration

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Process & System Training

Workshop Processes
P0021F Trucks, Vans Electronic Parts Catalog (EPC) Go P0021F-AA Maintenance Technician, Parts Supervisor Inventory Management & Procurement , Parts Advisor Warehouse , Parts Advisor Goods in / Goods out , Service Advisor , Parts/Process Specialist , Parts/Accessories Salesperson , Workshop Foreman The participant > Can independently identify part numbers with or without a vehicle identification number > Understands the meaning of vehicle data Structure of EPC net: > First steps and system configuration > Working with vehicle identification numbers and the vehicle data card > Working without vehicle identification numbers > Generating, storing and deleting shopping lists Go 1 day (per 8 hours) Method Theorie 100%

Objectives

Contents

Training Depth Duration

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Process & System Training

Workshop Processes
P0100F Passenger Cars, smart, Vans, Trucks Service Operating Processes Electronic Parts Catalog (EPC) Go P0100F-AA Maintenance Technician, Parts Supervisor Inventory Management & Procurement , Parts Advisor Warehouse , System Technician , Service Advisor , Parts/Process Specialist , Workshop Foreman The participant > is familiar with the structure, design, symbols and functions of EPC net > can independently identify part numbers with or without a vehicle identification number > understands the meaning of vehicle data Structure of EPC net: > First steps and system configuration > Working with vehicle identification numbers and the vehicle data card > Working without vehicle identification numbers > Generating, storing and deleting shopping lists Go 1 day (per 8 hours) Method Theorie 100%

Objectives

Contents

Training Depth Duration

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Chapter Department Title Course Number Target group Objectives

Process & System Training

Workshop Processes
P0025F Passenger Cars Networked Service Work with XENTRY Diagnostics Go P0025F-AA User IT Systems The participant > knows what the term XENTRY encompasses > is familiar with the programs integrated in XENTRY > is familiar with the different options for vehicle identification and can use them > is familiar with the navigation options in XENTRY Diagnostics and can use them > can perform a quick test with XENTRY Diagnostics and clear fault memory > can name the XENTRY Diagnostics-capable vehicle model series > can explain the use of the different views and name their advantages > can perform simple diagnostic work with XENTRY Diagnostics > can perform a control unit adaptation with XENTRY Diagnostics > can use the networked systems (XENTRY Ident, XENTRY TIPS, EPC net, WIS net) with the XENTRY functionalities > > > > > > > XENTRY functionalities XENTRY Diagnostics XENTRY TIPS XENTRY Ident XENTRY Flash Networked service with XENTRY on the Star Diagnosis system and PC workstation Tips and tricks

Contents

Optional prerequisite

> Well-skilled in the use of EPC net and WIS/ASRA net > Trained in using the Star Diagnosis system on the vehicle (passenger cars) > Access authorization to XENTRY TIPS, EPC net, WIS/ASRA net Go Method Theorie 100% XENTRY defines the integration of various after-sales systems, thereby enabling the user to apply information faster and in a more targeted manner during his/her daily work. XENTRY Diagnostics supersedes the DAS diagnostic system with the launch of vehicle model series 212. As a result of this, the networking of the after-sales systems takes on a new importance. In addition to the familiar diagnostic options offered by DAS, XENTRY Diagnostics offers new methods of diagnosis and control unit adaptation. On the whole, XENTRY Diagnostics optimizes the repair process. 3,0 days (per 8 hours)

Training Depth Note

Duration

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Process & System Training

Workshop Processes
P0045E Passenger Cars, Trucks, Vans, smart The New Xentry Kit Diagnostic System Design and Components e-Training Go P0045E-AA System Technician The participants: > Understand the overall concept and are familiar with the new components > Can operate the devices and tools > Know how to start up the devices and know the differences between the old and new models > Presentation of overall concept (remote connection, diagnosis runs on multiplexer) > Details for devices (including peripherals) & operation > Operation & functions (design, installation/initial startup, operation & logic) Go 0,5 hours Method Theorie 100%

Contents

Training Depth Duration

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Chapter Department Title Course Number Target group Objectives

Process & System Training

Workshop Processes
P0046E Passenger Cars, Trucks, Vans, smart Xentry Portal Use in the Service Reception Process e-Training Go P0046E-AA Customer Contact Personnel After-Sales The participant: > Is familiar with the philosophy of the Xentry Portal > Understands the value added by the Xentry Portal in the service reception process > Understands the meaning of the different access methods for the Xentry Portal > Xentry Portal > Integrated processes and systems > System-based service reception process Go 0,5 hours Method Theorie 100%

Contents

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Process & System Training

Workshop Processes
P0034F Trucks Xentry Diagnostics (Control Unit View) for "The New Star of LongDistance Transport" Go P0034F-AA User IT Systems The participant can work with the control unit view. > New diagnosis procedure > Control unit view Go 1 day (per 8 hours) Method Theorie 100%

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Process & System Training

Workshop Processes
P0089E Passenger Cars, smart, Vans, Trucks Service Operating Processes XENTRY TIPS Case Processing e-Training Go P0089E-AA Diagnosis Technician, Service Manager , System Technician , Service24h Technician , Service Advisor , Workshop Foreman Participants are familiar with: > Key steps to identifying vehicles > Required steps for creating a case > Rules for formulating complaint texts > Required steps for case processing Vehicle identification > Creating cases > Processing cases Go 0,5 hours Method Theorie 100%

Contents

Training Depth Duration

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Chapter Department Title Course Number Target group Objectives

Process & System Training

Workshop Processes
P0087F Passenger Cars, smart Service Operating Processes Xentry Portal Use in the Reception Process Go P0087F-AA Customer Contact Personnel After-Sales, Service Receptionist The participant can: > Operate Xentry Portal in combination with the Dealer Management System (DMS) > Use vehicle data from the automatic quick test or data from the key > Record customer issues in a structured manner > Process data relevant to the workshop process in the Xentry Portal > > > > > > Xentry Portal Integrated processes and systems System-based service reception process Data in the key Automatic quick test Structured customer issue

Contents

Mandatory prerequisite

P0046E Passenger Cars, Trucks, Vans, smart Xentry Portal Use in Service Reception e-Training Go This training/test has to be booked, before you are authorized to book the main training. Youll find a detailed description about the training, using the training code. Go 2,0 days (per 8 hours) Method Theorie 100%

Training Depth Duration

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Process & System Training

Workshop Processes
P0073E Passenger Cars, smart, Vans, Trucks Service Differentiation e-Training Go P0073E-AA Service Advisor, Customer Contact Personnel After-Sales , Service Manager , Manager , Service Receptionist The participant can: > Distinguish between the new service products > Differentiate between the new service products according to specific target groups > The new service idea as a part of service differentiation > The new service products Go 0,5 hours Method Theorie 100%

Contents Training Depth Duration

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Chapter Department Title Course Number Target group Objectives

Process & System Training

Workshop Processes
P0033F Process Manager Qualification Daimler AG's target process in the workshop and warehouse Go P0033F-AA Manager > Qualification as a process manager who is able to optimize operating sequences at a dealership using the WP2010 procedure model and proven process optimization instruments. > Results for dealerships: - In-house WP2010 process optimization - Transforming the "WP2010 consultation project" into a comprehensive line function - Optimum preparation for a WP2010 consultation by a WP2010 coach - Support in achieving the goals of a WP2010 consultation

Contents

> Introduction to Workshop Process 2010 > Thinking in terms of processes > Role of the process manager > Important phases in a consultation project for a "Service with a Star" consultant and the resulting process manager tasks > Important fields of activities within the workshop process > The procedure model for a process manager > Analyzing operating sequences > Identifying potentials in operating sequences > Developing measures to optimize operating sequences > Dealing with performance indicators in service > Aids for implementing measures > Info service process documentation > Process optimization tools Go 4,0 days (per 8 hours) Method Theorie 100%, Practice0%

Training Depth Duration

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Workshop Processes
P0101F Passenger Cars, smart, Vans, Trucks Service Operating Processes Warranty and goodwill processing Run P0101F-AA Warranty Specialist The participant can professionally process warranty and goodwill cases per workshop order. Case processing > Request follow-up > EVA application > ESCULAB requests > R20L05 requests P0036F Passenger Cars, Vans, Trucks Warranty/Goodwill Processing, Damage Coding Go This training/test has to be booked, before you are authorized to book the main training. Youll find a detailed description about the training, using the training code. Run 1 day (per 8 hours) Method Theorie 100%

Mandatory prerequisite

Training Depth Duration

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