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TABLE OF CONTENTS
REFERENCE GUIDES TERMINOLOGY
TROUBLE SHOOTING
ENABLING PHONES
Type in the bold face prompts: COMMENTS WILL BE IN ITALIC CAPITAL LETTERS. LOGI TYPE THE WORD LOGI ,-##. TYPE IN THE PASSWORD . ! /0" LO00ED I1 0)*1) 23)31))) -CONFIRMATION4LD XX TYPE IN THE LOAD YOU WISH TO ENTER
TERMINOLOGY
SWITCH/ !X: he telephone system as a whole is called a switch or ,56. !our switch is a 1ortel &eridian Option 77777. 1ortel is the manufacturer, meridian is the 8rand name and Option 7777 is the si9e of the switch - port is an address in the switch where a phone is located. port is also called a terminal num8er. Each card in the switch has a card in it. -nalog and digital cards have 1: ports or addresses on them. hat means you can have 1: phones programmed on each analog or digital card. -ll fa; machines and modems are analog devices. #ingle line telephones are also analog. -nalog phones and devices are programmed on a different card than digital phones. all multi<line phones or phones with features are considered digital phones. Digital phones use different cards than analog phones. erminal 1um8er. - terminal num8er is the position or address on a card. (or e;ample, if a phone=s 1 is > :, this means the phone is on card >, position or port :. Directory 1um8er. his is the e;tension num8er of a phone.
O"T:
C#"D*
#$#LOG*
DIGIT#L*
T$*
he console is the main answering position for your company. - trun? is a line that comes from the telephone company that allows you to ma?e calls. - @LoadA is a program you go into to access different information. he Option 11 has over 100 loads. - load is also called an overlay.
REFERENCE GUIDES
he 1ortel manuals are commonly ?nown as 1 ,=s or 1orthern he most freBuently used manuals are* elecom ,u8lications.
*+
,eat-re doc-mentation E;plains feature interaction, pac?aging and operation. his manual will give a very detailed e;planation of each and how it wor?s.
.+
#dministration pro/rams his manual will e;plain how to program the loads.
0+
%""XXXX
!&GXXXX
S)SXXXX
Ho4 to loo7 -p error codes -sin/ the %"" prompt in the s4itch6
'EG* $%0 !,E* 200+ 1 : 1 #$%F)2+ 1 8888 4%"" SCH09.:
< D%E1 !OC 'E$EIVE -1 E''O' $ODE, !,E I1 " # -'# 38888+ OC O( %E $C''E1 LO-D -1D 5-$H O %E 4 ,'O&, %E 4 ,'O&, , !,E I1 %"" #$D TH% COD% E6-&,LE* %"" SCH09.: %E #!# E& DILL OC ,C %E DE#$'I, IO1 O( O 0E
%E E''O' $ODE 1.
#$%F)2+ 1 type does not match with the corresponding voice or data #everity* Info
LOAD 20
PRINTING INFORMATION
DNB:
TO PRINT THE TERMINAL NUMBER OR TN OF A DIRECTORY NUMBER OR DN
'EG* "T !,E* D$! $C# ; D1 .;;. D- E ,-0E DE# D1 TYPE IN PRT FOR PRINT TYPE IN DNB CUSTOMER IS ALWAYS 0 TYPE IN THE DESIRED DIRECTORY NUMBER OR ENTER FOR ALL DIRECTORY NUMBERS PRESS ENTER UNTIL THE SYSTEM OUTPUTS THE INFORMATION
2002 $,1D 1-&E &ELI##- I'DI1 6,L1 1F DI#,L-!7(& (I'# ,L-# !,E &I6 1 02" 0 01 02 &-', 1 02" 0 00 00 HE! 2" J2:1:E 1 02" 0 00 01 HE! 2" J2:1:E
T$!:
O ,'I1
OC
- ,'O0'-&&ED $O,! O( - ,%O1E TYPE IN PRT TYPE IN TNB CUSTOMER IS TYPE IN THE TNS PRESS ENTER FOR PRINT ALWAYS 0 DESIRED TERMINAL NUMBER OR ENTER FOR ALL UNTIL THE SYSTEM OUTPUTS THE INFORMATION
'EG* "T !,E* T$! $C# ; D1 .;;. D- E ,-0E DE# 1 D- E ,-0E DE# DE# 1 !,E $DE1 $C# D1 2" 0 1 2
-# I-,0 %C1 0-' LD1 1$O# #0', '1,0 L1'# 6L# #$I 0 $L# C1' D 1 (5D 6(- D - %(- (1- % - O1# L,' 6'- $DD #DD ,C- &D- L,- 6%- $$#D L1- VD $( - #(- &'D $:- $1ID $L5D -C C I$DD $D&D E% D &$ D 0,C- D,C- $(6- -'%- OVDD -0 D $L D LD D -#$D &56D $,(- $, - DD0- 1-&#%L -5DD $(%D C#'D 51'D ' DD (-6D ,01D ( C '$O 0 ,LEV 02 --$# 1O &LDC7L-10 0 ( ' $(D " ( ' ##C 0000 ( ' ,%D ( ' (D1 "K00 ( ' E(D "K00 ( ' E% "K00 D- E 1) 1OV 1))+
L&D$:
O ,'I1
OC
- LI#
O( -LL C1C#ED DI'E$ O'! 1C&5E'# TYPE IN PRT FOR PRINT TYPE IN LUDN CUSTOMER IS ALWAYS 0 PRESS ENTER TO PRINT ALL AVAILABLE DNS %E #!# E& DILL ,'ODC$E - ,'I1 OC
L&&:
O ,'I1
OC
- LI#
O( -LL C1C#ED VOI$E ,O' # -V-IL-5LE TYPE IN PRT FOR PRINT TYPE IN LUU CUSTOMER IS ALWAYS 0 FOR ANALOG PORTS TYPE 00 FOR DIGITAL PORTS TYPE 2000 PRESS ENTER TO PRINT ALL UNUSED UNITS %E #!# E& DILL ,'ODC$E - ,'I1 OC
LOAD 2
%$T%" TH% LO#D:
OVL000 4 4LD . ($000
10 00 00
TO CHEC! THE NEW TIME AND DATE ENTER TTAD .TT#D #C1 F1 10 1))) 10 00 00
. 68888
O 'E 'C1
O 4 ,'O&,
LOAD !
CHANGING NAMES
O * 1"K+1>K
THIS LOADS ALLO"S YOU TO ADD# REMO$E OR MODIFY NAMES AS THEY APPEAR ON THE TELEPHONE DISPLAY
'EG CHG PROMPTS CAN BE NE"# CHG# OR OUT THE TYPE IS NAME THE CUSTOMER NUMBER IS ALWAYS O PRESS ENTER IF NO DIAL INTERCOM GROUP 0**; F110 1-&E "OD%$= '#"%$ DI#,L-!7(& D1 TYPE IN THE DN OF THE PHONE YOU WISH TO CHANGE" ADD OR OUT TYPE IN THE PERSONS FIRST AND LAST NAME SEPARATED WITH A COMMA ,'E## %$T%" THE SYSTEM IS READY FOR THE NE#T DN. PRESS ENTER IF THERE ARE NO MORE DNS. C#ED C ,* 1F0>22 +KK"F O * 1"K+1>K
&E& -V-IL* JC3,E* 12"1)10 DI#H 'E$# -V-IL* F:" 'EG 8888
LOAD &0
A'' ()* +),-./01 )/2 +320+1 )40 )/)'35 206.,017 S./5'0 './0 80'09-3/01 )40 )'13 )/)'357 A/)'35 9-3/01 )/2 206.,01 )40 94354)++02 3/ ) 2.((040/8 ,)42 8-)/ 2.5.8)' 9-3/017
%$T%" TH% LO#D:
OVL000 4 4 LD *; AT THE > PROMPT TYPE IN LD &0
BUILD A NE"
00
,56000 &E& -V-IL* JC3,E* 12"1)10 C#ED C ,* 1F0>22 +KK"F O * 1"K+1>K DI#H 'E$# -V-IL* F:" 1# -V-IL* :) C#ED* 2F1 O * F00 -$D -0E1 # -V-IL* F00 C#ED* 0 O * F00 -1-LO0CE ELE,%O1E# -V-IL* 2F+0 C#ED* 120 O * 2K00 -# -V-IL* 100 C#ED* 0 O * 100 DI'ELE## ELE,%O1E# -V-IL* 2K00 C#ED* 0 O * 2K00 'EG* $%W !,E* <;; 1 9 ; $DE1 DE# $C# D'L# DI0 D1 &-', $,1D $%W 1-&E 'ODE1, H-'E1 6,L1 DI#,L-!7(& V&5 0;09 0 XXXX ; AVAILABLE PROMPTS ARE NE"# CHG# OUT OR PRT THE TYPE WILL ALWAYS BE 00
TYPE IN THE TN FOR THE %00 SET PRESS ENTER THIS IS FOR THE SYSTEM ADMINISTRATOR ONLY. IT IS USUALLY A &AC! NUMBER CUSTOMER NUMBER IS ALWAYS 0 PRESS ENTER PRESS ENTER IF NO DIAL INTERCOM TYPE IN THE DIRECTORY NUMBER HERE TYPE IN NE" TO ENTER THE NEW NAME FOR PHONE !,E I1 L-# 1-&E, (I'# 1-&E PRESS ENTER PRESS ENTER PRESS ENTER PRESS ENTER PRESS ENTER ENTER E#TENSION WHERE PHONE WILL FORWARD ON BUSY. IF THERE IS NO E#TENSION" PRESS ENTER PREVENTS DIRECT ACCESS TO TRUN! ROUTES' ALL PHONES SHOULD BE (((((( PRESS ENTER ENTER THE NETWOR! CLASS OF SERVICE)
-# I-,0 %C1
XXXX
LOCAL AND LONG DISTANCE IS ((((((( RESTRICTED IS(((((((((((( '1,0 X #0', $L# SET. CTD DT$ ENTER CALL PIC! UP NUMBER. PRESS ENTER CLASS OF SERVICE ALLOWS DIFFERENT FUNCTIONS FOR THE DTN : CTD * UNR * OTHER FNA * HTA * LNA * MWA * LPA * PUA * DIGITONE (RE;UIRED FOR ALL ANALOG INSTRUMENTS) CONDITIONALLY TOLL DENIED UNRESTRICTED FUNCTIONS ARE) FORWARD NO ANSWER ALLOWED HUNTING ALLOWED LAST NUMBER ALLOWED MESSAGE WAITING ALLOWED LAMPING ALLOWED (USED ONLY IF MESSAGE LIGHT) PIC!UP ALLOWED (FOR CALL PIC!UP) IF NONE" THEN PRESS ENTER
CLASS OF SER$ICES COMMONLY USED ON YOUR SYSTEM:<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< #$I &LDC7L-10 ,LEV ( ' C,W > PRESS ENTER PRESS ENTER PRESS ENTER FTR ALLOWS FOR DIFFERENT FEATURES ON THE SET. MOST COMMON ARE) #FA * TRANSFER ALLOWED PHD * PERMANENT HOLD CFW $ * CALL FORWARD TO A $ DIGIT E#TENSION PRESS ENTER IF THERE ARE NO FEATURES &E& -V-IL* JC3,E* 12"1+)0 C#ED C ,* 1F0>22 +KK:F O * 1"K+1>K DI#H 'E$# -V-IL* F:" 1# -V-IL* :) C#ED* 2F1 O * F00 -$D -0E1 # -V-IL* F00 C#ED* 0 O * F00 -1-LO0CE ELE,%O1E# -V-IL* 2F+0 C#ED* 120 O * 2K00 -# -V-IL* 100 C#ED* 0 O * 100 DI'ELE## ELE,%O1E# -V-IL* 2K00 C#ED* 0 O * 2K00
EASY CHANGES TO
00 SETS
EASY CHANGES CAN BE DONE IF ONLY ONE OR TWO ITEMS NEED TO BE CHANGED ON A SET. 'EG* CHG !,E* <;; 1 9 ; ENTER CHG !,E DILL 5E <;; ENTER THE TN OF THE PHONE TO BE CHANGED TYPE IN YES AT THE ECHG (EASY CHANGE) PROMPT AT ITEM" TYPE IN THE PROMPT AND THE CHANGE I( %E'E -'E 1O &O'E I E&#, ,'E## %$T%"
&E& -V-IL* JC3,E* 12"1+)0 C#ED C ,* 1F0>22 +KK:F O * 1"K+1>K DI#H 'E$# -V-IL* F:" 1# -V-IL* :) C#ED* 2F1 O * F00 -$D -0E1 # -V-IL* F00 C#ED* 0 O * F00 -1-LO0CE ELE,%O1E# -V-IL* 2F+0 C#ED* 120 O * 2K00 -# -V-IL* 100 C#ED* 0 O * 100 DI'ELE## ELE,%O1E# -V-IL* 2K00 C#ED* 0 O * 2K00
OUT OR DELETE A
'EG* O&T !,E* <;; 1 *? > !,E I1 O&T #E O DELE E #E
00
&E& -V-IL* JC3,E* 12"1+)0 C#ED C ,* 1F0>22 +KK:F O * 1"K+1>K DI#H 'E$# -V-IL* F:" 1# -V-IL* :) C#ED* 2F1 O * F00 -$D -0E1 # -V-IL* F00 C#ED* 0 O * F00 -1-LO0CE ELE,%O1E# -V-IL* 2F+0 C#ED* 120 O * 2K00 -# -V-IL* 100 C#ED* 0 O * 100 DI'ELE## ELE,%O1E# -V-IL* 2K00 C#ED* 0 O * 2K00 'EG 8888 TYPE IN $ STARS (%%%%) TO RETURN TO THE > PROMPT
LD && DIGITAL SET ADMINISTRATION ALL MULTI=LINE PHONES OR PHONES "ITH FEATURE BUTTONS ARE CONSIDERED DIGITAL PHONES7 DIGITAL PHONES USE A DIFFERENT CARD THAN ANALOG PHONES7 %$T%" TH% LO#D:
OVL000 4 4 LD ** AT THE > PROMPT TYPE IN LD &&
'EG* $%W !,E* .?*? 1 DE# $C# -O& X (D1 XXXX 0-' X LD1 1$O# X : @ XXXX ;
E1 E' %E #!# E& #,EED $-LL LI# I( 1O1E, ,'E## E1 E' PRESS ENTER
&# ,$# HT# H,# 1W# L$# C$D# 3%X#1 L%+ CLASS OF SERVICE ALLOWS DIFFERENT FUNCTIONS FOR THE CTD * UNR * OTHER FNA * HTA * LNA * MWA * PUA * %(- L CONDITIONALLY TOLL DENIED UNRESTRICTED FUNCTIONS ARE) FORWARD NO ANSWER ALLOWED HUNTING ALLOWED LAST NUMBER ALLOWED MESSAGE WAITING ALLOWED PIC!UP ALLOWED (FOR CALL PIC!UP) %-1D#(EE -LLODED
$1D- L $-LLI10 1-&E DI#,L-! -LLODED JDI#,L-! ,%O1E#E CLASS OF SER$ICES COMMONLY USED ON YOUR SYSTEM:<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
PRESS ENTER PRESS ENTER ENTER E#TENSION WHERE PHONE WILL FORWARD ON BUSY. IF THERE IS NO E#TENSION" PRESS ENTER PRESS ENTER OR 000 L-# %C1 HE! 3&S&#LL) .+ L-# 1C&5E' 'EDI-L #IME J&S&#LL) *?+ PRESS ENTER PRESS ENTER PRESS ENTER PRESS ENTER PRESS ENTER PRESS ENTER TYPE IN SCR (SINGLE CALL RING) AND THE DIRECTORY NUMBER TYPE IN NE" OR CHG TO ENTER THE NAME ON THE PHONE TYPE IN THE LAST NAME# FIRST PRESS ENTER PRESS ENTER &-', &-', 'OLLOVE' 1C&5E' 'OLLOVE' 1C&5E' '-1#(E' $O1(E'E1$E $-LL ,I$H C, -C O DI-L 1: J1:<DI0I #E #LW#)S "OG"#1 'I10 -0-I1 ,-'H #!# E& #,EED DI-L ,E'#O1-L #,EED DI-L -C O DI-L 1: J1:<DI0I #E &E##-0E D-I HE! J,ILO / 7777777E $-LL (O'D-'D " J"<DI0I #E #LW#)S H#$DS,"%% 3S %#'%" HO$%+ I( %E'E -'E 1O &O'E (E- C'E# O -##I01 ,'E## %$T%" O * 1"K+1>K
L%H . L1'# *? #$I ,LEV -# I-,0 &LDC7L-10 D1D' HE! ;; SC" >;;; &-', $,1D $%W 1-&E "OD%$= '#"%$ DI#,L-!7(& V&5 HE! ;* ;. ;0 ;> ;< ;? 0> ;: ;9 *; ** *. *0 *> *< (1SC" >.*; 0 SC" >.** 0 T"$ #O? "$ #DL *? "G# "' SS& SCC #DL 1W' C,W
HE! %1
&E& -V-IL* JC3,E* 12"1:0: C#ED C ,* 1F0+12 +K>K> DI#H 'E$# -V-IL* F:" 1# -V-IL* :> C#ED* 2FF O * F00 -$D -0E1 # -V-IL* F00 C#ED* 0 O * F00 -# -V-IL* 100 C#ED* 0 O * 100 DI0I -L ELE,%O1E# -V-IL* 2"K1 C#ED* ") O *
2K00
!,E* .?*? 1 9 ;
!,E DILL 5E .;;?= .;;:= O" .?*? ENTER THE TN OF THE PHONE TO BE CHANGED TYPE IN YES AT THE ECHG (EASY CHANGE) PROMPT AT ITEM" TYPE IN THE PROMPT AND THE CHANGE %X#1 L% O, CH#$GI$G '%) 0 TO # T"#$S,%" '%) IF THERE ARE NO MORE !EY CHANGES" PRESS ENTER IF THERE ARE NO MORE PROMPT CHANGES" PRESS ENTER
&E& -V-IL* JC3,E* 12"1:1) C#ED C ,* 1F0+12 +K>"" DI#H 'E$# -V-IL* F:" 1# -V-IL* :> C#ED* 2FF O * F00 -$D -0E1 # -V-IL* F00 C#ED* 0 O * F00 -# -V-IL* 100 C#ED* 0 O * 100 DI0I -L ELE,%O1E# -V-IL* 2"K1 C#ED* ") O *
O * 1"K+1>K
2K00
&E& -V-IL* JC3,E* 12"1+)0 C#ED C ,* 1F0>22 +KK:F O * 1"K+1>K DI#H 'E$# -V-IL* F:" 1# -V-IL* :) C#ED* 2F1 O * F00 -$D -0E1 # -V-IL* F00 C#ED* 0 O * F00 -1-LO0CE ELE,%O1E# -V-IL* 2F+0 C#ED* 120 O * 2K00 -# -V-IL* 100 C#ED* 0 O * 100 DI'ELE## ELE,%O1E# -V-IL* 2K00 C#ED* 0 O * 2K00
'EG
8888
SET COPY IT IS #LW#)S %#SI%" TO CO ) #$ %XISTI$G S%T= TH#$ TO !&ILD # $%W S%T ,"O1 SC"#TCH %$T%" TH% LO#D:
OVL000 4 4 LD .; AT THE > PROMPT TYPE IN LD 20
SET COPY
'EG* C ) XX ,!E* XXXX $( 1* : ; #(& * T$D$ 1* 9 ; D1* XXXX TYPE IN CPY AND THE NUMBER OF PHONES YOU WISH TO COPY E#AMPLE) CPY &0 FOR ANALOG SET TYPE 00 FOR A DIGITAL ENTER ONE) 200># 200? OR 2>&> ENTER THE TN OF THE SET TO BE COPIED FROM SELECT THE FORMAT. TNDN IS TN FIRST THEN DN SECOND. ENTER THE NEW TN OF THE NEW PHONE ENTER THE NEW DN OF THE NEW PHONE %E 1ED #E
LD &?
TO ADD# CHANGE OR OUT SPEED CALL LISTS7 ANYTIME NE" SPEED CALL LISTS ARE ADDED# MEMORY IS ABSORBED FROM THE S"ITCH7
LD 43
ALLO"S YOU TO BACK UP THE CHANGES YOU HA$E PERFORMED7 THIS SHOULD BE DONE "HENE$ER YOU HA$E MADE CHANGES TO TELEPHONE USERS7 %$T%" TH% LO#D:
OVL000 4 LD >0 AT THE > PROMPT TYPE IN LD 43
SYSTEM BACK UP
7EDD TYPE IN EDD
SYSTEM "ILL NO" BACK UP ALL YOUR DATA7 "HEN IT IS COMPLETE THERE "ILL BE A MESSAGE STATING DATA DUMP COMPLETE DO NOT INTERRUPT THE PROCESS# "AIT FOR THE COMPLETED MESSAGE7
TROUBLE SHOOTING ENABLING PHONES IF A PHONE HAS NO DIAL TONE# OR IS DEAD CHECK TO SEE IF IT IS ENABLED7 %$T%" TH% LO#D:
OVL000 4 LD 0. AT THE > PROMPT TYPE IN LD 32
.E1LC 2" 0