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  • Transformational Customer Service Excellence in Public Service

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    adelani_oni
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    Participants will be able to Develop a commitment to exemplify service quality and champion customer service. Course fee N55,000 per participant the basics of customer service excellence Making A Great Impression in customers (MAGIC) Effective communication skills customer service relation building Putting your customer first Dealing with difficult customers and situation.

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    Participants will be able to Develop a commitment to exemplify service quality and champion customer service. Course fee N55,000 per participant the basics of customer service excellence Making A Great Impression in customers (MAGIC) Effective communication skills customer service relation building Putting your customer first Dealing with difficult customers and situation.

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    Attribution Non-Commercial (BY-NC)
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    12 views1 page

    Transformational Customer Service Excellence in Public Service

    Uploaded by

    adelani_oni
    Participants will be able to Develop a commitment to exemplify service quality and champion customer service. Course fee N55,000 per participant the basics of customer service excellence Making A Great Impression in customers (MAGIC) Effective communication skills customer service relation building Putting your customer first Dealing with difficult customers and situation.

    Copyright:

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    Download as DOCX, PDF, TXT or read online from Scribd
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    TRANSFORMATIONAL CUSTOMER SERVICE EXCELLENCE IN PUBLIC SERVICE Program Objective By the end of this course, participants will be able

    to Develop a commitment to exemplifying service quality and champion customer service Deliver customer service delivery that meets and exceeds customer expectation and objectives Communicate with customers in mind, using customer service techniques.

    Duration: 5 days Date 1st run: 21-25,May 2nd run: 17-21,Sept. Program content -

    Venue Akwanga Course fee N55,000 per participant

    The basics of customer service excellence Making A Great Impression in Customers (MAGIC) Effective communication skills Customer service relation building Getting into your customers head Putting your customer first Dealing with difficult customers and situation Overview of SERVICOM

    TARGET GROUP Officer on GL 06-10 or equivalents.

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