+ + + + ++ ++ + ++ ++ + ++

Conversion Weight

Problem Inquiary

Excellent Quality Customer Accurate Cost Estimation Expectation Service Guarantee On Time (Delivery) Carston Thomas Matthew Absolute Value Relative Value Keep Inform

5 3 4 3 5 2 3 5

5 10 10

5 10 10

1 10 10

Repair Duration
0 10 5 10

10

2 3 3 145 15.0
Medium Strong Weak

Cost Estimation 1 3 2 75 7.8

5 10 1

Inspection

1 2 4 95 9.9

120 12.4

1 2 3 4 5

Bad Poor Average Good Very Good

++ Strong Positive + Positive

++ + ++ + ++ ++ + ++ + + ++ + ++ ++ + ++ ++ +

Resources Allocation

Finish Information

Quality Inspection

Repair Works

Confirmation

Carston; Thomas; Matthew

Target and Ratio

10 1

10 1 5 10

0 10 10

10 1

1 10 5

1;3;5 2;4;4 1;3;2 2;2;4 1;2;3

5;5 4;2 3;3 4;2 3;3

5 5 1 10

10

10

1 3 5 103

1 3 5 153

3 4 4 95 9.9

1 3 5 73 7.6

2 4 4 105 10.9
964

10.7 15.9