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Pos Malaysia Berhad is often regarded as the monopoly player in the national postal industry. Without many realising it, Pos Malaysia Berhad has been strategising its operations to compete directly and indirectly with many companies in both domestic and international arena.
VISION MISSION
The trusted leader in the delivery of integrated physical and digital solutions Deliver excellent customer experience and convenience in the areas of communications, logistics, financial services and supply chain solutions at the highest level of reliability and integrity
Pos Malaysias 5 Business Clusters, aimed to provide quality, reliable, timely and innovative solutions to our customers, encompasses the following:
Extending the scope of mail services, CDS leverages on the strength of our extensive physical delivery network to provide customers with total communications and distribution solutions. The conventional mail business forms the core component of CDS followed by other strategic initiatives such as PosEdaran and Direct Mail. SCS is formed to strengthen our domestic courier business, pursue international courier segment and venture into niche logistics. PosLaju brand will drive the growth for both domestic and international courier businesses, whilst Al-Ajwa, logistics & warehousing business will complement and complete the services under SCS. OSS focuses on providing convenience to customers by offering financial and insurance products and services as well as other retail offerings under one roof. OSS products and services will be identified, designed and delivered through PosNiaga, Pos Insurance, Ar-Rahnu@POS and Bank@POS. All our digital based offerings including our wholly-owned subsidiaries, Datapos Sdn. Bhd. and Digicert Sdn. Bhd. will be consolidated under DS to ultimately offer total digital solutions. This new cluster aims to strengthen our current businesses and explore to capitalization of digitization opportunities and trends. IBS manages the operations for cross-border mail and parcel services, as well as enhancing relationship with other international postal operators and aims to position Pos Malaysia as the leading international hub in the region. Pos Malaysia International and Asia Xpress are part of the solutions provided under IBS.
Throughout the years, Pos Malaysia has grown from strength to strength and is progressing from being a mail and postal services provider towards becoming a dynamic communications, financial services and supply chain solutions provider. Moving forward, Pos Malaysia will continue to transform and innovate itself in order to maintain its relevance and competitive edge as well as continue to connect Malaysians with the rest of the world.