Cameo Lynn Burton

Summary and Skills

Motivated team player that thrives on getting the job done quickly and correctly the first time. Pays attention to detail, and is a direct and effective communicator. Microsoft Office Programs Results oriented Excellent customer service skills Worked with carrier files Problem solver Innovative

Education
University of Utah, Salt Lake City, UT Graduating December 2013 Will be earning a Bachelors degree in Parks, Recreation, and Tourism emphasis on Sustainable Tourism Management

Work Experience
ADP Automatic Data Processing 2004 - Current Operations Support Specialist II 02/2013 Current Implements changes to the DVS system for client requests Test system to make sure new functionality has been programmed correctly Leads client calls for new implementations Senior Dependent Verification Services Specialist 07/2007 02/2013 Transformed DVS system to have more functionality and be able to provide better service. Analyzes files, configures systems, and tests systems to make sure everything is running correctly before a new client goes live. Trained 12 associates for 3 weeks in Hyderabad, India, resulting in trainees processing with 95% accuracy in processing documentation. Leads weekly calls with 15-25 clients Promoted to Operations Support Specialist after showing my expertise in the service, excellent service to the clients, and gaining more clients that are a reference to the product. Benefit Representative 07/2006 07/2007 Worked with clients to resolve issues Trained 10 associates for 3 weeks in Hyderabad, India, resulting in trainees processing errors with 94% accuracy, resolving carrier file errors. Promoted to Dependent Verification Services Specialist after showing my dedication to help start up a new product offering. Customer Service Representative (CSR) 06/2004 07/2006 Answered employees questions about Flexible Spending Accounts (FSA) Temporary Team Lead over 15 associates for 6 months during the busy season Temporary Tier 2 CSR, involving supervisor calls, and assisting Tier 1 CSR for 6 months Trained a team of 20 associates on the FSA product, and trained new employees on CORE (basics on overall benefits). Promoted to Benefit Representative after showing my versatility, leadership skills, and customer service excellence. Post Office Data Conversion Operator 2001-2003

Required accuracy, efficiency, and attention to detail

Discover Card 2000-2002 Account Manager 10/2001 02/2002 Negotiated with customers to buy credit card protection, and initiate balance transfers Won awards for the amount of sales I would have compared to the other 15 people on my team Certified Credit Analyst 11/2000 10/2001 Processed applications for credit card requests and either approved or denied them. Teltrust Teleservices 1998-2000 Workforce Coordinator 01/2000 10/2000 Ensured staffing was efficient and effective, moved people around as needed, and entered codes into the system to track employees attendance. Agent 03/1998 01/2000 Listened to customers needs, and helped them place a call