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Best Practices > Troubleshooting the Citrix Password Manager Service

Troubleshooting the Citrix Password Manager

Service
Added by Jennifer Lang, last edited by Jennifer Lang on May 13, 2008

The best troubleshooting resources for Citrix Password Manager Service are the error messages encountered in the console, agent event log and XTE Service Error logs.
error messages have been typed in this document to allow for quick location and resolution. This document is organized into seven parts to provide easy access to the mo
encountered.

1. Password Manager Service Frequently Asked Questions

a. What is the XTE Service?
b. Are the signing and validation certificates related to the SSL certificate?
c. Do I have to use CtxCreateSigningCert?
d. How do I enable Data Integrity on an environment that already has been established as a "non-Data Integrity" deployment?

2. Issues and Errors Encountered on the Service Machine

a. Service configuration tool will not start
b. Service configuration tool will not complete its configuration
c. Shutting down/restarting the Citrix XTE Service
d. Using the data signing tool

3. Issues and Errors Encountered on the Console Machine

a. Configure and run discovery (Data Integrity)
b. Console error messages – Data Integrity
c. Console error messages – Provisioning

4. Issues and Errors Encountered on the Agent Machine

a. Data Integrity related errors
b. Automatic Key Recovery authentication failed, module could not be contacted
c. Automatic Key Recovery post-password change
d. Self-Service Password Reset registration failed
e. Provisioning: Failure to consume queued commands

5. Troubleshooting the Connection

a. Testing the connection
b. Repairing the connection

6. Data Integrity – Recovering from Data Corruption

7. XTE Service Error Log
a. SSL certificate/machine name mismatch
b. SSL handshake failure
c. User not authorized to access the page
d. Require user/group line is invalid

http://community.citrix.com/display/adi/Troubleshooting+the+Citrix+Password+Man... 03.09.2009