Professional Documents
Culture Documents
Literature Review
Motivation is the set of forces that cause people to behave in certain way.
From the manger’s viewpoint, the objective is to motivate people to behave
in ways that are in the organization’s best interest. (Moorhead & Griffin 1995,
p.78) From another way, motivation is the term used to describe those
processes, both instinctive and rational, by which people seek to satisfy the
basic drives, perceived needs and personal goals, which trigger human
behavior. (Cole 1995, p.119) And other writers defined the study of
motivation is concerned with why people behave in a certain way, and with
what determines the direction and persistence of their actions. Levels of work
performance are determined not only by the ability of staff but also by the
strength of their motivation. If staffs are to perform to the best of their
abilities, attention must also be given to the nature of work motivation and job
satisfaction. (Mullins 2001, p.223) Motivation represents the forces acting on
or within a person that cause the person to behave in a specific, goal-
directed manager. (Hellriegel & Slocum 1995, p.170)
Content theories of motivation try to explain the factors within a person that
energize, direct, and stop behavior, that is, the specific factors that motivate
people. For example, an attractive salary, good working conditions, and
friendly co-worker are important to most people. (Hellriegel & Slocum 1995,
p.174)
Process theories try to describe and analyze how personal factors (internal
to the person) interact to produce certain kinds of behavior. (Hellriegel &
Slocum 1995, p.187) Process theories attempt to identify relationships
among the dynamic variables which make up motivation. They provide a
further contribution to our understanding of behavior and performance at
work, and the complex nature of motivation. Process theories are concerned
with how behavior is initiated, directed and sustained. (Mullins 2001, p.237)
The four best known process theories of motivation are expectancy, equity,
goal setting, participation and empowerment.
The basic expectancy theory model emerged from the work of Edward
Tolman and Kurt Lewin. Vitor Vroom, however, is generally credited with first
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applying the theory to the motivation of individuals in the workplace. The
basic premise of expectancy theory is that motivation depends on how much
we want something and how likely we think we are to get it. (Moorhead &
Griffin 1995, p.108)
One of the variables identified in the Porter and Lawler expectancy model is
perceived equitable rewards. This leads to consideration of another process
theory of motivation – equity theory –which adds further to our understanding
of the behavior of people at work. Equity theory focuses on people’s feeling
of how fairly they have been treated in comparison with the treatment
received by others. Applied to the work situation, equity theory is usually
associated with the work of Adams. People expect certain outcomes in
exchange for certain contributions or inputs. Equity theory is based on this
concept of exchange theory. For example, a person may expect promotion
as an outcome (and in exchange for) a high level of contribution in helping to
achieve an important organizational objective (input). (Mullins 2001, p.242)
In addition, Locke proposed the idea of goal theory that working towards
goals was in itself a motivator. The thinking behind goal theory is that
motivation is driven primarily by the goals or objectives that individuals set for
themselves. Unlike in expectancy theory, where a satisfactory outcome is the
prime motivator, goal theory suggests that it is the goal itself that provides
the driving force. And Locke’s research indicated that performance improved
when individuals set specific rather than vague goals for themselves. When
these specific goals were demanding ones, performance was even better.
(Cole 1995, p.132)
2. Conclusion
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behavior. And we can apply these theories to the real workplace in the
future.
3. Reference List