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ENVIRONMENT PROTECTION
PRODUCT PROTECTION
MUTUAL UNDERSTANDING
COMPATIBILITY
TRADE.
ISO
- ?
WHAT IS ISO
ISO
ISO -GREEK WORD ISOS MEANS EQUAL
isogones isogonic isogonics isogonies isogons isogony isograft isografted isografting isografts isogram
PRONUNCIATION SOH
EYE-
PRESIDENT (FOR TWO YEARS) GENERAL SECRETARY (PERMANENT POSITION) ISO Council Meet twice a year
COMMITTEE HIERARCHIES
TC : Technical Committee
TECH MGMT BOARD
SC : Sub-committee
C : Convenor
L : Liaison (type A or B) E : Expert
ISO ADMIN.
i
Suppliers Users Government
Egypt
EXPERTS
MEMBERS
UN, etc.
PL
PL
PL
PROJECT LEADERS
FOUNDATION DOCUMENTS
MIL 9850 BSI 3750 CAN Z299 EN-29000
GENERIC STANDARDS
ISO STANDARDS ARE GENERIC. GENERIC MEANS THAT THE SAME STANDARDS CAN BE APPLIED TO ALL
To assure consistency in products and services delivered to customers. Increase customer satisfaction.
INCREASED
AWARENESS
OF
QUALITY
AMONG STAFF. IMPROVED PRODUCTIVITY AND QUALITY. IMPROVED INTERNAL COMMUNICATIONS. REDUCED COSTS OF QUALITY. IMPROVED CUSTOMER SATISFACTION.
ISO 9001/2/3
1987-2000
ISO 9000
Guidelines QMS Guidelines for performance improvement ISO 9008 ISO 9001 QMS Requirements
Technical Reports
Say It
Document/define Processes
Do It
Implementation
Policy Planning Implementation and Operation Performance assessment Improvement Management review
Prove It
Objective evidence (records, audits & responses)
FOUNDATION ISO 9000 PRINCIPLES OF QLTY MANAGEMENT Customer Focus Leadership Involvement of People Process Approach Systems Approach To Management Continual Improvement Factual Approach To Decision Making Mutually Beneficial Supplier Relationships
PRODUCT STANDARDS
SERVICE STANDARDS
PROCESS STANDARDS
CONTROLS
PROCESS EFFECTIVENESS
Extent to which planned activities are realized and planned results achieved
INPUT
PROCESS
OUTPUT
PRODUCT
RESOURCES
PROCESS EFFICIENCY
Relationship between the result achieved and the resources used
A desired result is achieved more efficiently when activities and related resources are managed as a process
CONTROL OF NON RESPONSIBILITY HUMAN CONFORMING PRODUCT PURCHASING AUTH RESOURCES & COMN
DOCUMENTED QMS
POLICY
INTENT
QUALITY MANUAL
WHAT
HOW / WHY
PROOF
THE
LATEST,
BENEFITS OF ISO
DIVING IN
IT IS TOO COLD!
MANAGERS: GET IN FIRST. COMMIT TO THE PROJECT, AND MAKE YOUR COMMITMENT VISIBLE.
MANAGEMENT
GET IN FIRST BY.. LEARNING ABOUT ISO. PLANNING THE PROJECT AND ASSIGNING RESPONSIBILITIES. MAKE YOUR COMMITMENT VISIBLE BY.. PROVIDING RESOURCES. REWARDING PARTICIPATION IN THE ISO PROJECT.
MANAGEMENT HAS PREPARED THE WAY, AND YET MANY STILL DONT WANT TO DIVE IN..
IF I DOCUMENT EVERYTHING I DO, WILL I STILL HAVE VALUE? WHAT IS THIS CORRECTIVE ACTION? IT SOUNDS LIKE GOING TO THE PRINCIPALS OFFICE.
SOMEONE IS GOING TO AUDIT MY PERFORMANCE?
TRAIN ALL STAFF ON THE CORRECTIVE ACTION AND INTERNAL AUDITS. EMPHASIZE THE FOCUS ON IMPROVING THE PROCESS.
USE A COACH
Consider using a consultant. To help plan your project To help interpret the standard To allow you to benefit from experience To watch your timeline
MISINTERPRETATION
LEADS TO WASTED EFFORTS AND TIME. HAVING TO REDESIGN PROCESSES NUMEROUS TIMES. OVER IMPLEMENTING THE STANDARD REQUIRING TOO MUCH IN YOUR SYSTEM. UNCOVERING MAJOR NONCONFORMANCES DURING YOUR AUDIT, DELAYING YOUR REGISTRATION.
DROWNING IN DETAIL..
The purpose of this procedure is to document the aforementioned activities, herein after referred to as the prescribed tasks in terms that preclude their execution in an inconsistent manner, wherein such inconsistency may potentially result in the prescribed tasks delivering a result that is not repeatable or reproducible
DOCUMENTATION
OVERLAPPING PROCESSES ARE NOT COORDINATED. TEAMS ARE GOING IN DIFFERENT DIRECTIONS.
CELEBRATE
INVOLVE EMPLOYEES AND KEEP THE PROJECT VISIBLE BY CELEBRATING PROGRESS AND SUCCESS.: SUCCESS CONFERENCES EMPLOYEE RECOGNITION NEWSLETTERS TO COMMUNICATE
SIMPLIFY
MAKE CHANGES.
SIMPLIFY. GET FEEDBACK